Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary



Creative Sales Associate well-versed in sales techniques and approaches, relationship building and long-term customer retention initiatives. Demonstrated advanced competency in Mens Clothing and Women's Clothing.

Skilled Sales Associate with 4-year track record of success. Adept at maintaining professional and calm demeanor under pressure. Motivated professional which excels in high-volume environments where knowledge, composure and interpersonal abilities are keys to success.

Enthusiastic Sales Associate with more than 2 years’ experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques.

Skills
  • Exceptional customer service
  • Product knowledge
  • Cash handling
  • Point of sale / checkout
  • Customer service focus
  • Problem-solving skills
  • OMNI proficiency
  • Merchandising and display
  • Opening and closing procedures
  • Sales
  • High energy
  • Excellent people skills
  • Relationship building
  • Professional demeanor
  • Communications
  • Multi-tasking strength
  • Interpersonal skills
  • Loss prevention
  • Fashion knowledge
  • Technological knowledge
Experience
03/2017 to Current Sales Associate National Western Life Insurance Company | Austin, TX,
  • Trained and served as a peer coach for new sales associates.
  • Directed individuals to merchandise locations.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Organized products on racks and displays with focus on visual appeal and brand standards.
  • Updated computer inventory listings.
  • Prepared merchandise for distribution and placement across sales floor.
  • Verified all customers received receipts for purchases.
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided repeat customers with exceptional care and attention.
  • Reported incidents to mJessicagement.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Prepared outgoing shipments through OMNI.
  • Accepted and processed returns.
  • Prioritized and accomplished wide range of tasks each shift.
  • Answered questions regarding store policies and merchandise.
  • Jessicalyzed and properly processed product returns, assisting customers with other selections as needed.
  • Maintained adherence to all company protocols.
  • Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
  • Demonstrated use and care of merchandise.
  • Worked collaboratively in team environment.
10/2018 to 04/2020 Customer Service Specialist First Financial Bankshares | Conroe, TX,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Recommended improvements to products and services to mitigate complaints.
  • Processed orders, keeping customers advised of status.
  • Sold credit cards and protection plans and met monthly goals.
  • Was able to mJessicage order and create appointments.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Shared detailed information regarding technology options to help customers make decisions.
  • Processed customer account changes.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Correctly processed returns and exchanges.
  • Was able to process trade-ins.
  • Ability to downstock.
  • Handled pre-orders.
07/2018 to 04/2020 Church Nursery Worker National Western Life Insurance Company | Austin, TX,
  • Took care of and watched children during church service.
  • Provided nurturing and appropriate environment for children ranging in age from 3 months to 6 years old.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • MJessicaged administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Incorporated music and art activities to encourage creativity and expression.
  • Secured indoor and outdoor premises to protect children under care.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.
07/2016 to 03/2017 Sales Associate JCPenney | City, STATE,
  • Prioritized and accomplished wide range of tasks each shift.
  • Directed individuals to merchandise locations.
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
  • Worked collaboratively in team environment.
  • Reported incidents to mJessicagement.
  • Verified all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Provided repeat customers with exceptional care and attention.
  • Accepted and processed returns.
  • Answered questions regarding store policies and merchandise.
  • Maintained adherence to all company protocols.
Education and Training
Expected in Associate of Arts | Secondary Education: English North Idaho College, Coeur D\'Alene, Idaho GPA:
Activities and Honors
Certifications

Used Merchandise Licensed by the city of Coeur D' Alene

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Resume Overview

School Attended

  • North Idaho College

Job Titles Held:

  • Sales Associate
  • Customer Service Specialist
  • Church Nursery Worker
  • Sales Associate

Degrees

  • Associate of Arts

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