Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Creative Sales Associate well-versed in sales techniques and approaches, relationship building and long-term customer retention initiatives. Demonstrated advanced competency in Mens Clothing and Women's Clothing.
Skilled Sales Associate with 4-year track record of success. Adept at maintaining professional and calm demeanor under pressure. Motivated professional which excels in high-volume environments where knowledge, composure and interpersonal abilities are keys to success.
Enthusiastic Sales Associate with more than 2 years’ experience. Highly professional with extensive training in effective merchandising, sales and customer service techniques.
Skills
Exceptional customer service
Product knowledge
Cash handling
Point of sale / checkout
Customer service focus
Problem-solving skills
OMNI proficiency
Merchandising and display
Opening and closing procedures
Sales
High energy
Excellent people skills
Relationship building
Professional demeanor
Communications
Multi-tasking strength
Interpersonal skills
Loss prevention
Fashion knowledge
Technological knowledge
Experience
03/2017 to CurrentSales AssociateNational Western Life Insurance Company | Austin, TX,
Trained and served as a peer coach for new sales associates.
Directed individuals to merchandise locations.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Monitored entrances, exits and fitting rooms for signs of theft.
Organized products on racks and displays with focus on visual appeal and brand standards.
Updated computer inventory listings.
Prepared merchandise for distribution and placement across sales floor.
Verified all customers received receipts for purchases.
Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
Prepared merchandise for sales floor by pricing or tagging.
Provided repeat customers with exceptional care and attention.
Reported incidents to mJessicagement.
Developed positive customer relationships through friendly greetings and excellent service.
Prepared outgoing shipments through OMNI.
Accepted and processed returns.
Prioritized and accomplished wide range of tasks each shift.
Answered questions regarding store policies and merchandise.
Jessicalyzed and properly processed product returns, assisting customers with other selections as needed.
Maintained adherence to all company protocols.
Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
Demonstrated use and care of merchandise.
Worked collaboratively in team environment.
10/2018 to 04/2020Customer Service SpecialistFirst Financial Bankshares | Conroe, TX,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Recommended improvements to products and services to mitigate complaints.
Processed orders, keeping customers advised of status.
Sold credit cards and protection plans and met monthly goals.
Was able to mJessicage order and create appointments.
Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Shared detailed information regarding technology options to help customers make decisions.
Processed customer account changes.
Consulted with customers to determine best methods to resolve service and billing issues.
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Correctly processed returns and exchanges.
Was able to process trade-ins.
Ability to downstock.
Handled pre-orders.
07/2018 to 04/2020Church Nursery WorkerNational Western Life Insurance Company | Austin, TX,
Took care of and watched children during church service.
Provided nurturing and appropriate environment for children ranging in age from 3 months to 6 years old.
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Read stories to children, facilitated discussions and tied books into learning opportunities.
MJessicaged administrative program tasks such as taking attendance, updating logs and tracking supplies.
Incorporated music and art activities to encourage creativity and expression.
Secured indoor and outdoor premises to protect children under care.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
07/2016 to 03/2017Sales AssociateJCPenney | City, STATE,
Prioritized and accomplished wide range of tasks each shift.
Directed individuals to merchandise locations.
Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
Worked collaboratively in team environment.
Reported incidents to mJessicagement.
Verified all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Provided repeat customers with exceptional care and attention.
Accepted and processed returns.
Answered questions regarding store policies and merchandise.
Maintained adherence to all company protocols.
Education and Training
Expected in Associate of Arts | Secondary Education: EnglishNorth Idaho College, Coeur D\'Alene, IdahoGPA:
Activities and Honors
Certifications
Used Merchandise Licensed by the city of Coeur D' Alene
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