Sales Associate Resume Example
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SALES ASSOCIATE
Professional Summary
PROFESSIONAL SUMMARY Enthusiastic, resourceful, and meet challenges head-on. Over 15 years of management experience. Strong project management skills. Organized, independent worker with strong time-management skills. Over 10 years of experience in the sales industry. Patient and empathetic with extensive background in conflict resolution and customer care.
Skills
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Work History
Sales Associate/Retail Keyholder, 10/2018 to Current
Advent Software – Palm Beach Gardens , FL
Advent Software – Palm Beach Gardens , FL
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained records related to sales, returns and inventory availability
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Educated customers on promotions to enhance sales
- Processed product returns and assisted customers with other selections
- Engaged with customers to effectively build rapport and lasting relationships
Manager, 02/2005 to 09/2020
Veyo – Green Bay , WI
Veyo – Green Bay , WI
- Experience with hiring and termination of employees
- Developed new process for employee evaluation which resulted in marked performance improvements
- Worked directly with general manager in other areas of business to achieve high volume store
- Analyzed departmental documents for appropriate distribution and filing
- Welcomed customers into store and helped them with their items
- Operated cash register for cash, check and credit card transactions with 100% accuracy
- Answered customer telephone calls promptly and in appropriate manner
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
- Determined customer needs by asking relevant questions and listening actively to responses
- Shared best practices for sales and customer service with other team members to help improve store's efficiency
- Cleaned and organized store
- Completed all point of sale opening and closing procedures
- Trained over 40 employees
- Trained and guided team members to maintain high productivity and performance metrics
- Executed new training initiative to improve skills and develop leaders from within
- Hired, trained and mentored staff to maximize effectiveness.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Co-Owner, 01/2016 to 12/2019
Qurate Retail Group Inc. – Florence , SC
Qurate Retail Group Inc. – Florence , SC
- Increased volume of business by 50% by following up on leads, cold calling and networking
- Managed business finances, including paying vendors and suppliers for products services rendered
- Solicited and developed new business accounts by cold calling and networking
- Analyzed industry trends and compiled market research data to inform planning and strategy
- Directed targeted marketing efforts that introduced new products and promoted product visibility
- Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy
- Prospected to obtain new accounts while maintaining relationships with existing accounts
- Optimized the SA Urbanity Fair website and the main company blog to boost traffic to the sites
- Optimized the Ms.Print website and the main company blog to boost traffic to the sites
- Monitored income expense sheets to track and adjust expenses
- Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy
- Increased website traffic by an average of 50% each month using cutting-edge inbound marketing techniques
- Boosted website traffic by 80% by creating an integrated social media strategy
- Developed partnerships with local businesses to secure third party promotions
- Wrote an average of 10 press releases and media advisories each event announcements and public relations efforts
- Reviewed and edited blog posts to guarantee high content quality
Sales Associate, 11/2009 to 09/2018
Lane Bryant Inc. – City , STATE
Lane Bryant Inc. – City , STATE
- Lane Bryant - 1730 N FM 1604 E
- Answered customer telephone calls promptly and in appropriate manner
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Handled all customer relations issues in gracious manner and in accordance with company policies
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Cultivated customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Alerted customers to upcoming sales events and promotions
- Welcomed customers into the store and helped them locate items
- Operated a cash register for cash, check and credit card transactions with 98% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Identified potential shop lifters and alerted management
- Trained at least 3 new sales associates each quarter
- Completed all point of sale opening and closing procedures
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Tracked stock using company inventory management software
- Maintained records related to sales, returns and inventory availability
Education
High School Diploma: 05/2004
Judson High School - City, State
Judson High School - City, State
Some College: Business Administration, St.Philip's College - 1801 Martin Luther King Dr.
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Resume Overview
School Attended
- Judson High School
Job Titles Held:
- Sales Associate/Retail Keyholder
- Manager
- Co-Owner
- Sales Associate
Degrees
- High School Diploma : 05/2004
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