Sales Associate Resume Example Bath & Body Works

SALES ASSOCIATE

Professional Summary

P ROFESSIONAL SUMMARY Enthusiastic, resourceful, and meet challenges head-on. Strong project management skills. Organized, independent worker with strong time-management skills. Over 10 years of experience in the sales industry. Patient and empathetic with extensive background in conflict resolution and customer care.

Skills

Organized Hiring, training and supervision
Trusted key holder Personable
Quick learner Customer-oriented
Exceptional communication skills
Verbal communication skills
Team leadership skills
Cash register, Store merchandising
Cash, Strategy
Closing, Team player
Cold calling, Telephone
Communication skills, Verbal communication skills
Content, Website
Customer relations
Customer satisfaction
Customer service
Filing
General manager

Hiring
Inventory
Team leadership
Listening
Market research
Marketing
Strategy
Marketing
98
Networking
Policies
Press releases
Public Relations
Quality
Quick learner
Sales

Work History

Sales Associate, 10/2018 to Current
Bath & Body Works – San Antonio, TX

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Applied security and loss prevention training toward recognizing risks and reducing store theft
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Maintained records related to sales, returns and inventory availability
Trained and developed new sales team associates in products, selling techniques and company procedures
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Tracked stock using company inventory management software
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained organized, presentable merchandise to drive continuous sales
Educated customers on promotions to enhance sales
Processed product returns and assisted customers with other selections

Manager, 02/2005 to Current
Cowboy Cleaners LTD – San Antonio, TX

Experience with hiring and termination of employees
Developed new process for employee evaluation which resulted in marked performance improvements
Worked directly with general manager in other areas of business to achieve high volume store
Analyzed departmental documents for appropriate distribution and filing
Welcomed customers into store and helped them with their items
Operated cash register for cash, check and credit card transactions with 100% accuracy
Answered customer telephone calls promptly and in appropriate manner
Handled all customer relations issues in gracious manner and in accordance with company policies
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
Determined customer needs by asking relevant questions and listening actively to responses
Shared best practices for sales and customer service with other team members to help improve store's efficiency
Cleaned and organized store
Completed all point of sale opening and closing procedures
Trained over 40 employees
Trained and guided team members to maintain high productivity and performance metrics
Executed new training initiative to improve skills and develop leaders from within

Co-Owner, 01/2016 to 12/2019
Stampley & White, LLC - PO BOX – San Antonio, TX

Increased volume of business by 50% by following up on leads, cold calling and networking
Managed business finances, including paying vendors and suppliers for products services rendered
Solicited and developed new business accounts by cold calling and networking
Analyzed industry trends and compiled market research data to inform planning and strategy
Directed targeted marketing efforts that introduced new products and promoted product visibility
Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy
Prospected to obtain new accounts while maintaining relationships with existing accounts
Optimized the SA Urbanity Fair website and the main company blog to boost traffic to the sites
Optimized the Ms.Print website and the main company blog to boost traffic to the sites
Monitored income expense sheets to track and adjust expenses
Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy
Increased website traffic by an average of 50% each month using cutting-edge inbound marketing techniques
Boosted website traffic by 80% by creating an integrated social media strategy
Developed partnerships with local businesses to secure third party promotions
Wrote an average of 10 press releases and media advisories each event announcements and public relations efforts
Reviewed and edited blog posts to guarantee high content quality

Sales Associate, 11/2009 to 09/2018
Lane Bryant Inc. – San Antonio, TX

Lane Bryant - 1730 N FM 1604 E Answered customer telephone calls promptly and in appropriate manner
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Handled all customer relations issues in gracious manner and in accordance with company policies
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
Shared best practices for sales and customer service with other team members to help improve the store's efficiency
Cultivated customer-focused shopping environment by greeting and responding to all customers in a friendly manner
Alerted customers to upcoming sales events and promotions
Welcomed customers into the store and helped them locate items
Operated a cash register for cash, check and credit card transactions with 98% accuracy
Stocked and replenished merchandise according to store merchandising layouts
Priced merchandise, stocked shelves and took inventory of supplies
Cleaned and organized the store, including the checkout desk and displays
Identified potential shop lifters and alerted management
Trained at least 3 new sales associates each quarter
Completed all point of sale opening and closing procedures
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Applied security and loss prevention training toward recognizing risks and reducing store theft

Education

High School Diploma: 05/2004
Judson High School - Converse, TX

Some College: Business Administration, St.Philip's College - 1801 Martin Luther King Dr.

Resume Overview

Companies Worked For:

Bath & Body Works
Cowboy Cleaners LTD
Stampley & White, LLC - PO BOX
Lane Bryant Inc.

School Attended

Judson High School

Job Titles Held:

Sales Associate
Manager
Co-Owner

Degrees

High School Diploma : 05/2004

Sales Associate Resume Example

Resume Score: 80%

Resume Overview

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