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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

PROFESSIONAL SUMMARY Enthusiastic, resourceful, and meet challenges head-on. Over 15 years of management experience. Strong project management skills. Organized, independent worker with strong time-management skills. Over 10 years of experience in the sales industry. Patient and empathetic with extensive background in conflict resolution and customer care.

Skills
  • Organized Hiring, training and supervision
  • Trusted key holder Personable
  • Quick learner Customer-oriented
  • Exceptional communication skills
  • Verbal communication skills
  • Team leadership skills
  • Closing, Team player
  • Cold calling, Telephone
  • Communication skills, Verbal communication skills
  • Content, Website
  • Customer relations
  • Customer satisfaction
  • Customer service
  • Filing
  • Hiring
  • Team leadership
  • Listening
  • Strategy
  • 98
  • Networking
  • Policies
  • Press releases
  • Public Relations
  • Quality
  • Quick learner
  • Maintains confidentiality
  • Proofreading
  • Professional and mature
  • Mail handling
  • Word processing
  • Bookkeeping
  • Schedule Management
  • Database Management
  • Independent worker
  • Data Entry
  • Office administration
  • Billing and Invoicing
  • Database Entry
  • Scheduling
  • Office Supply Ordering
  • Taking Directions
  • Scheduling and calendar management
  • Cash Management
  • Sorting and labeling
  • Spreadsheet development
  • Employee timesheet processing
  • Social media knowledge
  • Records management
  • Payroll and budgeting
  • Business administration
  • Program files maintenance
  • Writing reports
  • Accounting familiarity
  • Recordkeeping
  • Filing and data archiving
Work History
Sales Associate/Retail Keyholder, 10/2018 to Current
Company Name – City, State
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Maintained records related to sales, returns and inventory availability
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Tracked stock using company inventory management software
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Educated customers on promotions to enhance sales
  • Processed product returns and assisted customers with other selections
  • Engaged with customers to effectively build rapport and lasting relationships
Manager, 02/2005 to 09/2020
Company Name – City, State
  • Experience with hiring and termination of employees
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Worked directly with general manager in other areas of business to achieve high volume store
  • Analyzed departmental documents for appropriate distribution and filing
  • Welcomed customers into store and helped them with their items
  • Operated cash register for cash, check and credit card transactions with 100% accuracy
  • Answered customer telephone calls promptly and in appropriate manner
  • Handled all customer relations issues in gracious manner and in accordance with company policies
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Shared best practices for sales and customer service with other team members to help improve store's efficiency
  • Cleaned and organized store
  • Completed all point of sale opening and closing procedures
  • Trained over 40 employees
  • Trained and guided team members to maintain high productivity and performance metrics
  • Executed new training initiative to improve skills and develop leaders from within
  • Hired, trained and mentored staff to maximize effectiveness.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Co-Owner, 01/2016 to 12/2019
Company Name – City, State
  • Increased volume of business by 50% by following up on leads, cold calling and networking
  • Managed business finances, including paying vendors and suppliers for products services rendered
  • Solicited and developed new business accounts by cold calling and networking
  • Analyzed industry trends and compiled market research data to inform planning and strategy
  • Directed targeted marketing efforts that introduced new products and promoted product visibility
  • Managed buying and selling of goods online via third-party sales venues such as eBay and Etsy
  • Prospected to obtain new accounts while maintaining relationships with existing accounts
  • Optimized the SA Urbanity Fair website and the main company blog to boost traffic to the sites
  • Optimized the Ms.Print website and the main company blog to boost traffic to the sites
  • Monitored income expense sheets to track and adjust expenses
  • Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy
  • Increased website traffic by an average of 50% each month using cutting-edge inbound marketing techniques
  • Boosted website traffic by 80% by creating an integrated social media strategy
  • Developed partnerships with local businesses to secure third party promotions
  • Wrote an average of 10 press releases and media advisories each event announcements and public relations efforts
  • Reviewed and edited blog posts to guarantee high content quality
Sales Associate, 11/2009 to 09/2018
Company Name – City, State
  • Lane Bryant - 1730 N FM 1604 E
  • Answered customer telephone calls promptly and in appropriate manner
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Handled all customer relations issues in gracious manner and in accordance with company policies
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency
  • Cultivated customer-focused shopping environment by greeting and responding to all customers in a friendly manner
  • Alerted customers to upcoming sales events and promotions
  • Welcomed customers into the store and helped them locate items
  • Operated a cash register for cash, check and credit card transactions with 98% accuracy
  • Stocked and replenished merchandise according to store merchandising layouts
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Cleaned and organized the store, including the checkout desk and displays
  • Identified potential shop lifters and alerted management
  • Trained at least 3 new sales associates each quarter
  • Completed all point of sale opening and closing procedures
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Tracked stock using company inventory management software
  • Maintained records related to sales, returns and inventory availability
Education
High School Diploma: 05/2004
Judson High School - City, State

Some College: Business Administration, St.Philip's College - 1801 Martin Luther King Dr.

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Resume Overview

School Attended

  • Judson High School

Job Titles Held:

  • Sales Associate/Retail Keyholder
  • Manager
  • Co-Owner
  • Sales Associate

Degrees

  • High School Diploma : 05/2004

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