Sales Associate Resume Example Rock And Roll Hall Of Fame And Museum

SALES ASSOCIATE

Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Skills

Inventory tracking
Auditing skills
Data entry
Closing processes
Invoice and payment processing
Analytical reasoning
Customer service

Sales techniques
Key holder experience
Money handling abilities
Professional telephone demeanor
Complaint resolution
Credit card processing

Work History

Sales Associate, 05/2019 to Current
Rock And Roll Hall Of Fame And Museum – Cleveland , OH

Engaged with customers to effectively build rapport and lasting relationships.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Drove team revenue totals by bringing in over $220,000.00 in sales.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
Greeted customers, helped locate merchandise and suggested suitable options.
Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.

Food Server, 10/2013 to 05/2019
Sunrise Senior Living – Sacramento , CA

Greeted and maintained relationships with regular customers.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Garnished dishes and delivered items quickly to customers to minimize wait times.
Created orders, documented special requests and followed up with kitchen personnel to foster top-qualityservice and minimize complaints.
Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
Greeted incoming guests and managed accurate seating based on customer desires and server loads.

Food and Beverage Server, 11/2009 to 08/2013
Highgate Hotels – Naples , FL

Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Asked customers for feedback, solved problems, provided additional items and servicd throughout meal.
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Retail Sales Associate, 01/2008 to 06/2009
Dk Security – Webberville , MI

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Answered product questions with up-to-date knowledge of sales and store promotions.
Educated customers on promotions to enhance sales.
Used POS system to process sales, returns, online orders and gift card activations.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Actively engaged customers to provide general assistance and information on store merchandise.
Monitored sales floor and merchandise displays to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Assisted customers with prompt and polite support in-person and via telephone.

Education

PsychologyBerry College - City, State

High School Diploma: 05/2006
Lanier County High School - City, State

Resume Overview

School Attended

Berry College
Lanier County High School

Job Titles Held:

Sales Associate
Food Server
Food and Beverage Server
Retail Sales Associate

Degrees

Psychology
High School Diploma : 05/2006

Sales Associate Resume Example

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