Well-rounded Bartender with a wide-ranging history in the service industry. Looking for the opportunity to build and strengthen the customer base of a fine establishment. I bring passion for the industry, a fun, positive attitude and an understanding of customer service.
Extensive wine knowledge
Cocktail list development
Knowledge of laws and procedures related to alcohol consumption
Outstanding customer service
11/2014 to 02/2016
Sales AssociateOld Navy － York, PA
Operate cash register for purchases/exchanges/returns while enforcing company policies.
Locate and package merchandise for ship-from-store.
Assist customers on the sales floor to locate items or answer questions.
01/2013 to 06/2014
BartenderSam and Tony's Italian Restaurant － York, PA
Received drink orders from servers and clients, served drinks, collected payments and operated POS.
Efficiently mixed ingredients to prepare cocktails; pour beers and wines.
Checked identification of customers to ensure meeting of age requirements for alcohol consumption.
Subtly surveyed and evaluated customers to ensure no over-consumption of alcohol.
Clean bars, work areas, and tables on a daily basis.
Stock bar with beer, wine, liquor and related supplies such as ice, glassware, straws, napkins.
Clean glasses, utensils, and bar equipment.
Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Made engaging connections with guests to create loyalty.
12/2010 to 01/2013
Front of House ManagerMack's Ice Cream and Family Restaurant － Dallastown, PA
Establish work procedures and schedules.
Learn and abide by PA Food and Health regulations.
Take inventory and order supplies.
Responsible for end-of-day paperwork and deposit.
Exhibit professionalism when dealing with customer complaints/grievances.