Polished, Professional Offering: 10 years of experience providing customer support in busy environments. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
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Research
Multitasking
Customer Service
Training
Payroll Assistance
Described use and operation of merchandise to customers. Received and processed cash and credit payments for in-store purchases.Exceeded targeted sales goals by 50%. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.Worked as a team member to provide the highest level of service to customers.Maintained friendly and professional customer interactions.Verified that all merchandising standards were maintained on a daily basis. Worked 40 hours a week.
Maintained full knowledge of bar and menu items and made recommendations.Delivered quality food and beverage service to guests in a responsible manner.Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.Upheld a high standard of cleanliness in all work areas.Processed cash, credit card and voucher payments.Maintained bar stocks, replenishing daily as necessary.Monitored glassware and stemware inventory.Performed closing duties including cleaning, sanitizing and replenishing.Maintained a neat personal appearance.Served each guest with a sincere, positive, pleasant and enthusiastic attitude.Made engaging connections with guests to create loyalty. Worked 40 plus hours a week.
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.Conducted apartment tours for potential tenants and answered any questions.Collected and kept careful records of rental payments.Monitored and documented all income, including delinquencies.Handled customer complaints personally to verify they were properly handled. Utilized Microsoft office for reports and memos. Created staff schedules in response to community needs.Managed all day-to-day activities involving tenants, subcontractors and property management.Taught, promoted and enforced safe work practices among on-site staff.Wrote clear and concise owner's reports based on findings from quarterly financial statements.Conducted inventories of and delivered building supplies.Maintained accurate and updated websites and printed materials.Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.Monitored common areas for cleanliness and safety.Worked with the owners to identify, develop and achieve community goals and objectives.Developed and managed a highly skilled on-site staff through effective recruitment, training and motivation. Worked 40 hours a week.
Collected and kept careful records of rental payments.Conducted apartment tours for potential tenants and answered any questions.Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.Maintained tenant relations with regular tenant visits and phone calls.Notified property manager when change in existing tenants circumstances might affect continued eligibility.Reviewed completed applications and assessed household information against file history and program regulations.Updated tenant and unit information to keep current in housing database. Worked 40 hours a week.
Networked in territory to generate leads.Provided sales and service support to existing clients.Studied new products in order to provide detailed knowledge.Met with clients to detail new product and service offerings.Cultivated productive relationships with key clients.Generated sales and profit reports.Delivered special orders directly to customer locations.Solicited new leads through traditional marketing initiatives.
Assisted guests with making menu choices in an informative and helpful fashion.Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.Delivered exceptional service by greeting and serving customers in a timely, friendly manner.Appropriately suggested additional items to customers to increase restaurant sales.Promptly served all food courses and alcoholic beverages to guests.Answered questions about menu selections and made recommendations when requested.Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.Regularly checked on guests to ensure satisfaction with each food course and beverages.Skillfully anticipated and addressed guests' service needs.Delivered exceptional, friendly and fast service.Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Contributed to merchandising ideas at team sale meetings. Worked 40 hours a week.
Utilized AS-400 to maintain inventory. Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Dispensed and delivered patient medications to patients. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately recorded compounded products and prepared appropriate labels.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Verified patient data and billing information.Verified accuracy and completeness of information on prescription and refill requests.Maintained proper storage and security conditions for all drugs.
Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Type 40 WPM, Typing, Writing
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School Attended
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