Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Skills
Stocking and Replenishing
Merchandising Knowledge
Sales
Point of Sale Knowledge
Problem-solving skills
Multi-tasking strength
Cash Handling
Product Knowledge
Work History
Sales Associate, 09/2013 to Current Six Flags, Inc. – Agawam, MA,
Engaged with customers to effectively build rapport and lasting relationships.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Tracked stock using company inventory management software.
Increased sales by offering advice on purchases and promoting additional products.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Maintained organized, presentable merchandise to drive continuous sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Fielded questions and solved problems by informing customers of current promotions and store policies.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Greeted customers, helped locate merchandise and suggested suitable options.
Approached browsing customers to initiate conversations to determine buying preferences.
Caregiver, 11/2010 to 07/2013 Burcham Hills – East Lansing, MI,
Helped clients manage money, pay bills and shop for groceries or personal items.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Provided safe mobility support to help patients move around personal and public spaces.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Built strong relationships with clients to deliver emotional support and companionship.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Pizza Delivery Driver, 05/2010 to 11/2010 Ten Two Twenty Pizza – Oshkosh, WI,
Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
Collaborated with team members and contributed to team efforts by supporting other workstations during shift and completing all opening and closing duties to accomplish business goals and objectives.
Presented customers with bills and receipts to collect payment for items delivered.
Performed pre-delivery vehicle preparation, monitored technical equipment and processes and followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote efficiency and food and service quality.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Secured food to prevent loss and maintain freshness during transport.
Protected company's assets by maintaining organized, safe and clean work areas and complying with safety and security standards at all times.
Collaborated with customer service teams and management to resolve order issues or customer complaints.
Verified orders prior to completing deliveries to avoid customer complaints.
Processed payments by accepting cash, checks and credit and debit card payments.
Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
Used pizza cutter to slice pizzas according to size and customer specifications.
Provided product information and menu item explanation in consideration of dietary restrictions.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Communicated menu item information and offered suggestions to promote featured products.
Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
Cleaned food preparation areas, tools and equipment.
Assisted guests, including offering personable greetings and taking orders.
Wiped down counters and food prep stations using bleach and clean cloths.
Education
High School Diploma: , Expected in 06/2003 Joe T. Robinson High School - Little Rock, AR GPA:
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