LiveCareer-Resume

sales associate resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Friendly and outgoing young woman with excellent interpersonal communication strengths. Performance-driven associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Focused and versatile professional with undeniable talents. A proactive sales leader, bilingual multi-tasker dedicated to customer service and engagement.

Skills
  • Adapt to diverse groups
  • Administrative support
  • Cash Handling
  • Cash Management
  • Cash register operation
  • Client Service
  • Communication skills
  • Computer Skills
  • Customer Service
  • Excellent Communication Skills
  • Excellent people skills
  • Exceptional customer service
  • Flexible schedule
  • Flexible Schedule
  • Fluent in Spanish
  • Food assembly
  • Food preparation
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Interpersonal skills
  • MS Office
  • Multi-tasking strength
  • Outgoing Personality
  • People Skills
  • Planning & Organizing
  • Problem-Solving
  • Problem-solving skills
  • Product promotions
  • Product Sales
  • Quality Control
  • Reading Comprehension Skills
  • Relationship Building
  • Reliable & Trustworthy
  • Retail Store Operations
  • Safe food handling
  • Sales training
  • Social perceptiveness
  • Staff Management
  • Staff Supervision
  • Stocking and replenishing
  • Store Opening and Closing
  • Strategic Planning
  • Team building
  • Team Player Mentality
  • Technical Support
  • Time management
Experience
Sales Associate, 09/2020 to Current
Steven Madden, Ltd.Blackwood, NJ,
  • Answered incoming telephone calls to provide store, products and services information.
  • Bagged or packaged purchases and wrapped gifts.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Computed purchases and received and processed cash or credit payment.
  • Coordinated and merchandised seasonal collections and designs based on trending styles.
  • Exchanged merchandise for customers and accepted returns.
  • Greeted customers to determine wants or needs.
  • Implemented store visual standards with proper product placement and advertisement displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Placed special orders or called other stores to find desired items.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Recommended, selected and located merchandise based on customer desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Associate, 06/2020 to 02/2022
Steven Madden, Ltd.Lutz, FL,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Delivered a high level of assistance by locating products and checking store systems for merchandise at other sites
  • Educated customers on promotions to enhance sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Processed product returns and assisted customers with other selections
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Trained new team members in cash register operation, stock procedures and customer services.
Barista, 09/2019 to 11/2019
Wegmans Food MarketsDe Ruyter, NY,
  • Cleaned counters, machines, utensils and seating areas daily
  • Complied with standards for merchandising, stocking and storing products
  • Constantly expanded personal knowledge of coffee styles and varieties
  • Controlled line and crowd with quick, efficient service
  • Engendered customer loyalty by remembering personal preferences and allergy information
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
  • Maintained regular and consistent attendance and punctuality
  • Maintained supply levels in counter and customer areas to meet typical demands
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
  • Prioritized drink requests while managing interruptions
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Sales Associate, 09/2019 to 11/2019
Steven Madden, Ltd.Woodbridge, VA,
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Delivered a high level of assistance by locating products and checking store systems for merchandise at other sites
  • Educated customers on promotions to enhance sales
  • Engaged with customers to effectively build rapport and lasting relationships
  • Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Processed product returns and assisted customers with other selections
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Food Service Worker, 09/2018 to 08/2019
Lake Charles Memorial HospitalLake Charles, LA,
  • Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming the accuracy of plates
  • Cleaned and sanitized work areas throughout hours of operation and at the close of business
  • Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples, and response to particular requests
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Observed customer purchases in line and differentiated between standard portions
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
  • Sanitized dining ware and kitchen equipment according to health code standards
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
Cashier, 09/2017 to 01/2018
CumminsJefferson, LA,
  • Built positive relationships with customers to increase repeat business
  • Cleaned and organized the store, including the checkout desk and displays
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration
  • Kept orderly and accurate accounting records by monitoring sales documentation
  • Mentored new sales associates to contribute to the store's positive culture
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
  • Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Trained team members in successful strategies to meet operational and sales targets.
Cook, 02/2014 to 07/2016
Ardent Health ServicesJenks, OK,
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information
  • Maintained well-stocked stations with supplies and spices for maximum productivity
  • Ordered and received products and supplies to stock kitchen areas
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Received food orders from cashiers and cooked items quickly to complete the entire order together and serve hot
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Verified proper portion sizes and consistently attained high food quality standards.
Assistant Manager, 05/2013 to 07/2016
Uscc Services, LlcAugusta, ME,
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Assessed workloads to meet seasonal fluctuation needs
  • Assisted the Manager in the interview process of prospective employees and provided feedback
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
  • Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions
  • In-charge in manager's absence
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Planned team-building exercises to increase employee performance and job satisfaction
  • Provided current employees options for additional training opportunities
  • Recruited, interviewed and hired individuals which would add value to the team while bringing wealth of experience
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Submitted reports to senior management to aid in business decision-making and planning
  • Trained team members in successful strategies to meet operational and sales targets.
Education and Training
: , Expected in 05/2024 to University of South Carolina - Beaufort - Okatie, SC
GPA:
High School Diploma: , Expected in 05/2016 to Chapman High School - Inman, SC,
GPA:
  • Honors Graduate
  • 3.74 GPA
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • University of South Carolina - Beaufort
  • Chapman High School

Job Titles Held:

  • Sales Associate
  • Sales Associate
  • Barista
  • Sales Associate
  • Food Service Worker
  • Cashier
  • Cook
  • Assistant Manager

Degrees

  • High School Diploma

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