Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Competent information technology specialist well-versed in assisting the units computer needs with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Skilled service desk analyst with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of active directory and service now Versatile Service Desk Agent dedication to exceptional customer service. Resolved 200 user service requests during the time I was with the company . Excellent communications skills and attention to detail enabled superior results. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics. Manage operations of the RSA MFA and Bomgar systems support end users Provide basic operational security policy design implementation Assists in the coordination and completion of information security operations documentation. Review operational security reports and follow up with end users / administrators Be on call for operational security system support

  • Stocking and replenishing
  • Sales trends
  • Social perceptiveness
  • Technical Troubleshooting
  • Virus Protection
  • Software Management
  • Verbal and Written Communication
  • Security Needs Assessment
  • User Support
  • Hardware Installation
  • Data Backup
  • Problem Solving
  • Network Security
  • Application Configuration
  • Team Collaboration
  • Attention to Detail
  • DNS Lookup
  • LAN and WAN control
  • Documentation and Recordkeeping
  • Spam Elimination and Prevention
  • Permissions and Access Control
  • IP Addressing and Subnetting
  • Network Firewall Management
  • VoIP Systems
  • Server Event Logging
  • Quick Learner
  • Self Motivation
  • Firewall Management
  • Highly Professional
  • Active Listening
  • Help Desk Support
  • Computer Diagnostics
  • Training Materials Development
  • System Performance Assessment
  • Defect Analysis and Resolution
  • Error Detection
  • Collaborative Team Player
  • Microsoft Windows and Office
  • Organizational Skills
  • Hardware and Software Repair
  • Friendly and Patient
  • Software Evaluation
  • Account Administration
  • Bomgar
  • Troubleshooting Network Issues
  • Positive and Upbeat
  • LAN and WAN Assessment
  • User Training
  • System Configuration
  • Time Management
  • Incoming Call Management
  • VMWare
  • Technical Support
  • Microsoft Windows
  • Help Desk
  • Network Support
  • Communication skills
  • Organizational management
  • Active Systems
  • Organizational skill
  • VoIP
  • DHCP
  • Information Security
  • Microsoft Windows
  • Server
  • Network Administration
  • System Administration
  • TCP/IP
  • IT support
  • DNS
  • Retail sales-1 year
  • Customer service
  • Microsoft Exchange
  • Software troubleshooting
  • AWS
  • IT management
Work History
to Sales Associate Skechers | Concord, NC,
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Achieved perfect attendance and on-time record.
  • Maintained customer satisfaction with quick and professional handling of product returns.
06/2021 to 10/2021 Service Desk Analyst Flynn Restaurant Group | Pittsburg, KS,
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Collaborated with internal partners to effectively resolve user issues
  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
11/2020 to 06/2021 Information Technology Specialist Mastec | San Angelo, TX,
  • I was a AIT soldier, learned how to work with routers, switches and printers.
  • Also worked with active directory making users and passwords, I am apart of the national guard.
  • Back when I was there I was working with router, switches in the field having to make my own network, also worked with active directory making users and password, as well as making a mail exchange servers with windows 7 enterprise.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Performed server backups and changed and replaced backup tapes daily.
  • Monitored systems in operation and input commands to troubleshoot areas.
Expected in to to High school diploma | President Jessica Mckinley High School, Honolulu, HI GPA:

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Resume Overview

School Attended

  • President Jessica Mckinley High School

Job Titles Held:

  • Sales Associate
  • Service Desk Analyst
  • Information Technology Specialist


  • High school diploma

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