sales associate resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Motivated retail professional with strong sales, customer service and problem-solving abilities. Skilled at selling a wide variety of products and able to learn new information quickly to maximize contributions and respond to changing customer preferences. Desire to apply expertise and make lasting positive impact on business operations through teamwork communication and hard work. Proven success in satisfying sales objectives and securing repeat patronage. Works well under stress and enjoys a challenge.
Skills
Dispute mediation
Cash handling accuracy
Brand promotions
Relationship selling
Inventory control procedures
Merchandising knowledge
Retail loss prevention
Retail merchandising expertise
Team player mentality
Listening skills
Excellent communication skills
Strategic planning
Written and oral communication skills
Cash register operation
Customer- and service-oriented
Energetic self-starter
Reading comprehension skills
Product Sales
Outgoing personality
Customer service
Experience
04/2020 to CurrentSales AssociateSkechers | Foley, AL,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Offered product and service consultations and employed upselling techniques.
Collaborated with fellow sales team members to achieve group targets.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Used register system to ring up customer purchases, process payments and issue receipts.
Helped customers sign up for loyalty programs and submitted completed paperwork.
06/2017 to 10/2019Sales AssociateSkechers | Garden City, NY,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales [Number]%.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Used [Type] register system to ring up customer purchases, process payments and issue receipts.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Recommended merchandise to customers based on needs and preferences.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Mentored team members in mastering sales techniques to consistently exceed objectives.
02/2012 to 03/2013Sales AssociateSkechers | Greenwood, IN,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Recommended optimal merchandise based on customer needs and desires.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
03/2006 to 03/2010Forklift OperatorKbr | Olathe, KS,
Stored and retrieved materials according to first-in/first-out principle.
Tied and secured loads to prevent shifting or damage to items.
Scanned materials into and out of inventory using barcode tags.
Communicated with team members to coordinate efficient and accurate movements.
Drove industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
Checked all packed cartons for correct shipping labels to promote efficient delivery.
Monitored counts, weights and measures to verify accuracy.
Demonstrated knowledge of industry best practices and company protocols to maintain workplace safety and efficiency.
Transferred materials to and from warehouses, production lines and packaging lines.
Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
Used equipment such as loaders, hand trucks, forklifts and cranes safely.
Picked orders from storage, wrapped and staged for shipments.
Secured loads on pallets to minimize damage and worker injuries.
Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
Collaborated in team environment to maintain high levels of productivity.
Evaluated items against documentation for accuracy.
Interpreted receiving sheets, computer printouts and both written and verbal instructions.
Maneuvered forklift over and around loaded pallets, boxes and other materials.
Immediately reported any safety and quality issues to management.
Documented all tally sheets, slot changes, shuttle transfers and other paperwork.
Recorded count and condition of all cargo received.
Kept appropriate records and reports for inventory accuracy.
Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.
Maintained current forklift training and certification as required by company policies.
Checked inbound and outbound products, inspected for damage and recorded product code dates.
Relocated goods from dock area to appropriate storage locations.
Loaded items in optimal manner to maximize work efficiency.
Assisted warehouse staff in promoting top-level productivity and shipment accuracy.
Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
Followed duties outlined in daily inbound and outbound schedules.
Estimated weights, heights and centers of balance to make precise placements.
Filled out inspection logs at beginning of each shift.
Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
Organized warehouse inventory according to warehouse plan.
Conducted inventory transactions using scanner gun.
Consistently met deadlines for loading trailers to meet departure deadlines.
Replenished pick slots with outgoing stock items according to next day's work orders.
Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Tagged unmarked merchandise with item number.
Divided and sorted product shipments received using account information and shipping labels.
Transported material to correct locations and documented inventory changes.
Pulled and prepared product for shipment to guarantee loads of exact quantity and product type.
Accurately received, stored and shipped products safely and efficiently.
Education and Training
Expected in to to Working Towards GED | North Jackson High School, Stevenson, ALGPA:
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