Sales Associate Resume Example
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SALES ASSOCIATE
Summary
Dedicated Sales Associate offering 1 year of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Skills
Experience
Spectrum Health | Tustin , MISales Associate12/2019 - Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Assisted customers by finding needed clothing and jewelry items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Processed orders through our online store system and coordinated product deliveries.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Helped average of 100 customers per day by responding to inquiries and locating products.
- Listened to customer needs to identify and recommend optimal clothing and jewelry selections.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reduced process lags by training employees on best practices and protocols.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Reset store displays for special events and seasonal merchandise changes.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Regal Cinemas Corporation | Midlothian , VAWaitress06/2019 - 12/2019
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Increased sales of high margin menu items through effective upselling.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Rural King | Beckley , WVCashier02/2019 - 05/2019
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Processed 80 transactions per day with exceptional accuracy.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored sales events, added new merchandise and rang up purchases.
- Resolved issues with cash registers, card scanners and printers.
- Welcomed customers, offering assistance to help find necessary store items.
- Wiped down counters to remove debris and maintain cleanliness.
- Inspected items for damage and obtained replacements for customers.
- Received payments for ice cream and ice cream based treats and issued receipts.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Promoted specific item options to drive sales and achieve add-on purchases.
Festival Foods | Greenfield , WIBagger01/2019 - 02/2019
- Retrieved grocery carts from parking lot and returned to appropriate areas.
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Greeted customers to build rapport and increase customer satisfaction.
- Supported associates and management through commitment to meeting team goals.
- Bagged customer items in alignment with industry best practices.
- Collected empty carts and returned groups to store.
- Maintained smooth check out process by frequently replenishing bag supply and retrieving grocery baskets and carts.
- Implemented cart collection system to reduce cart collection time by 10%.
- Assisted customers with unloading purchases onto conveyor belt at checkout.
- Connected customers with associate or member of management to handle advanced needs.
- Collected shopping carts from parking lot and returned to store.
Education and Training
North High School | City, StateGeneral Education06/2019
Fox Valley Technical College | City, StateGED
Websites, Portfolios, Profiles
- www.linkedin.com/in/serena-klatt-9947ab208
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Resume Overview
School Attended
- North High School
- Fox Valley Technical College
Job Titles Held:
- Sales Associate
- Waitress
- Cashier
- Bagger
Degrees
- General Education
GED
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