Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
High-achieving Sales Professional offering an extensive background in retail management, customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.
Highlights
Relationship selling
Recruiting and interviewing
Staff development/training
Meticulous attention to detail
Top sales performer
Team management
Conflict resolution skills
Written and oral communication skills
Results-oriented
Focused on customer satisfaction
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques.
Routinely exceeded company standards with 2.8 average UPT
NFL Cheerleader for Kansas City Chiefs 1980, 1981
NFL Cheerleader for Atlanta Falcons 1985
Experience
01/2015 to Current
Sales AssociateSpruce Finance – Boulder, CO,
Receive and process cash and credit payments for in-store purchases.
Consult with customers on the latest styles and trends.
Balance the needs of multiple customers simultaneously in a fast-paced retail environment.
Prevent store losses using awareness, attention to detail and integrity.
Develop highly empathetic client relationships and consistently exceed sales goals.
Express appreciation and invite customers to return to the store.
06/2014 to 2015
SupervisorInfosys – Plainfield, IN,
Offered direction and gave constructive feedback to motivate team members.
Built and maintained effective relationships with peers and upper management.
Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Worked as a team member to provide the highest level of service to customers.
Addressed customer inquiries and resolved complaints.
08/2013 to 02/2014
Store ManagerIndy Tire Center – Tipton, IN,
Completed weekly schedules according to payroll policies.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Determined staff promotions and demotions, and terminated employees when necessary.
Reorganized the sales floor to meet company demands.
Stocked and restocked inventory when shipments were received.
Arranged items in favorable positions and areas of the store for optimal sales.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Held each team member accountable for achieving brand and performance goals.
Recruited, hired, developed and retained retail talent for the company.
Placed special orders and called other stores to find desired items.
Facilitated monthly and quarterly physical inventory counts.
Researched current and past business performance using store POS systems and available reports.
10/2011 to 07/2013
Assistant ManagerOllie's Bargain Outlet – West Palm Beach, FL,
Opened and closed the store, which included counting cash drawers and making bank deposits.
Helped customers select products that best fit their personal needs.
Conducted role play training with Sales Associate team members to introduce new merchandise and develop sales techniques.
Kept current on fashion trends to effectively answer customer questions.
Fulfilled customer shipping needs using UPS methods.
04/2011 to 08/2011
Sales AssociateSpruce Finance – Mill Valley, CA,
Operated a cash register to process cash, check and credit card transactions.
Explained information about the quality, value and style of merchandise to Influence customer buying decisions.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Regularly met or exceeded personal sales goals on a daily, weekly and monthly basis.
2002 to 2011
Showroom ManagerRaymour & Flanigan Furniture – North Attleboro, MA, Canada
Managed the company's 3,000 sq.ft furniture showroom.
Established and maintained relationships with Interior Designers, Decorators, and Furniture store representatives.
Assisted the Independent Sales Representatives and owners of the company during the International Furniture Shows in January and August of each year.
Introduced new lines of furniture to industry professionals by conducting Product Knowledge Seminars.
Kept the showroom clean and maintained neat, orderly furniture displays.
Education
Expected in
Associate of Science Degree: Aviation Administration Georgia State University - Atlanta, Georgia GPA:
Skills
Cash handling, Able to lift 50 pounds, Multi-tasking, Advanced problem-solving, Great organizational skills, Active and careful listener, Exceptional customer service, Computer literate, Client development, Enthusiastic people person, Project Management, Excellent written and oral communication, Leads by example, Positive attitude, Reliable, adapts to change easily
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