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Sales Associate Resume Example

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SALES ASSOCIATE
Career Overview

Obtain a position as a Clerk/Customer Service Representative with any Corporation or Company where I may utilize my different skills to support my clerical and customer service experience in a challenging environment to achieve the corporate goals of the company in an efficient way.



Work Experience
Company NameJune 2012 to January 2013 Sales Associate
City, State
  • Provides excellent customer service, stocks, and maintains interior and exterior Station store appearance.
  • Operates cash register and is responsible for cash accountability and drive control.
  • Greet customers in a timely, professional and engaging manner
  • Provide knowledgeable feedback to customers regarding merchandise style and fit.
  • Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.
  • Work as a team player to ensure each customer receives the best service possible.
  • Receive and disburse money in establishment other than financial institutions.
  • Make fresh coffee pots daily and wash dishes.
  • May process credit or debit card transactions and validate checks.



Company NameNovember 2008 to November 2011Call Center Customer Service Representative
City, State
  • Being a friendly person who is comfortable talking on the phone.
  • Communicate with our customers so that they know their orders and concerns are our number one priority.
  • Gather billing and other customer information and often process the sale using customer's credit cards or cash.
  • Upsell products and services.
  • Complete call logs and reports.
  • Research billing issues.
  • Research misapplied payments.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Transfer customer calls to appropriate staffs.
Company NameJanuary 2008 to December 2008Personal Care Assistant
City, State
  • Help lift and turn patient in bed to prevent bedsores.
  • Make sure that patients' bed linens and clothes are kept clean by removing dirty bedding and clothing and either laundering them or replacing them with fresh items.
  • Bathing and dressing the patient as well.
  • Prepare meal for the patient.
  • Take patient to doctors appointment when scheduled or hospital when needed.
  • Record and report changes in client's physical condition, behavior or appearance to supervisor or Case Coordinator.
Company NameOctober 2006 to May 2007Call Center Customer Service Representative
City, State
  • Recommended and helped customers select merchandise/products based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • When making sales, gather billing and other customer information and often process the sale using customer's credit cards or cash.
Company NameNovember 2004 to January 2005Clerk Helper-Front End Service
City, State
  • Checks out customer purchases accurately, efficiently.
  • Opens and closes out tills and registers according to procedures, maintains consistent cash accuracy as well as cash handling.
  • Assists customers with grocery bagging as requested.
  • Stocks, rotates, merchandises and faces product as needed according to individual department procedures.
  • Assists in other departments as needed.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Performs other duties as assigned to meet business needs

Company NameMay 2003 to August 2004Personal Care Assistant
City, State
  • Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care.
  • Assist clients in the use of toilet facilities, including bed pans.
  • Assist clients in and out of bed, excluding the use of mechanical lifting equipment unless trained and documented as competent.
  • Assist clients with walking, including the use of walkers and wheelchairs, when applicable.
  • Assist clients with self-administration of medications.
  • Meal preparation and feeding, when required.
  • Record and report changes in client's physical condition, behavior or appearance to supervisor or Case Coordinator.


Company NameSeptember 2002 to January 2003Customer Service Associate
City, State
  • Primary provider of customer service; may be required to assist customers at the gas pump.
  • Responsible for cash, fuel and non-fuel sales, inventory reports, and safety audit during shift.
  • Maintains a clean and safe work area; complies with all company policies, store procedures and safety programs.
  • Perform all duties with minimal supervision, and may be required to work irregular work hours, attend job-related meetings and other duties as assigned.
Company NameSeptember 2001 to July 2002Intermediate Clerk
City, State
  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures.
  • Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering, office machine operation, and filing.
  • Transfer cases out of district.
  • Distribute clients case file to unit clerks.
  • Assign cases to caseworker within the district.
  • Assist clients with referral to correct caseworker or district.
  • Clean clearance tray with clients mail for workers or for mailbox supply room

Educational Background
Woodrow Wilson High School1993High School DiplomaCity, State
Long Beach City CollegeComputer Business Information SystemCity, State
Charter CollegeComputer Office SpecialistCity, State
Skills
  • Strong communication skills
  • Problem analysis and problem solving
  • Organizational skills and customer service orientation
  • Adaptability and ability to work under pressure
  • Initiator
  • Limited knowledge of Microsoft Office, Excel and Spread.
  • Experience of working in a busy, inbound call center environment.
  • Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.







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Resume Overview

School Attended

  • Woodrow Wilson High School
  • Long Beach City College
  • Charter College

Job Titles Held:

  • Sales Associate
  • Call Center Customer Service Representative
  • Personal Care Assistant
  • Clerk Helper-Front End Service
  • Customer Service Associate
  • Intermediate Clerk

Degrees

  • High School Diploma
    Computer Business Information System
    Computer Office Specialist

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