Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Career Overview
Obtain a position as a Clerk/Customer Service Representative with any Corporation or Company where I may utilize my different skills to support my clerical and customer service experience in a challenging environment to achieve the corporate goals of the company in an efficient way.
Provides excellent customer service, stocks, and maintains interior and exterior Station store appearance.
Operates cash register and is responsible for cash accountability and drive control.
Greet customers in a timely, professional and engaging manner
Provide knowledgeable feedback to customers regarding merchandise style and fit.
Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.
Work as a team player to ensure each customer receives the best service possible.
Receive and disburse money in establishment other than financial institutions.
Make fresh coffee pots daily and wash dishes.
May process credit or debit card transactions and validate checks.
Call Center Customer Service Representative, 10/2008 - 10/2011 Grand Circle Travel – TX, State,
Being a friendly person who is comfortable talking on the phone.
Communicate with our customers so that they know their orders and concerns are our number one priority.
Gather billing and other customer information and often process the sale using customer's credit cards or cash.
Upsell products and services.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Communicated store policy violations to the leadership team in a timely manner.
Transfer customer calls to appropriate staffs.
Personal Care Assistant, 2008 - 11/2008 Qtc Management, Inc. – Stockbridge, GA,
Help lift and turn patient in bed to prevent bedsores.
Make sure that patients’ bed linens and clothes are kept clean by removing dirty bedding and clothing and either laundering them or replacing them with fresh items.
Bathing and dressing the patient as well.
Prepare meal for the patient.
Take patient to doctors appointment when scheduled or hospital when needed.
Record and report changes in client's physical condition, behavior or appearance to supervisor or Case Coordinator.
Call Center Customer Service Representative, 09/2006 - 04/2007 Grand Circle Travel – Boston, MA,
Recommended and helped customers select merchandise/products based on their needs.
Exchanged returned merchandise for customers quickly and efficiently.
Informed customers about sales and promotions in a friendly and engaging manner.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
When making sales, gather billing and other customer information and often process the sale using customer's credit cards or cash.
Clerk Helper-Front End Service, 10/2004 - 2005 Qtc Management, Inc. – Temecula, CA,
Checks out customer purchases accurately, efficiently.
Opens and closes out tills and registers according to procedures, maintains consistent cash accuracy as well as cash handling.
Assists customers with grocery bagging as requested.
Stocks, rotates, merchandises and faces product as needed according to individual department procedures.
Assists in other departments as needed.
Tracked down sources of special products and services to meet customers' special needs.
Performs other duties as assigned to meet business needs
Personal Care Assistant, 04/2003 - 07/2004 Arlington Power Equipment Inc. – Palatine, IL,
Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care.
Assist clients in the use of toilet facilities, including bed pans.
Assist clients in and out of bed, excluding the use of mechanical lifting equipment unless trained and documented as competent.
Assist clients with walking, including the use of walkers and wheelchairs, when applicable.
Assist clients with self-administration of medications.
Meal preparation and feeding, when required.
Record and report changes in client's physical condition, behavior or appearance to supervisor or Case Coordinator.
Customer Service Associate, 08/2002 - 2003 Tesoro 2 Go-mart – City, STATE,
Primary provider of customer service; may be required to assist customers at the gas pump.
Responsible for cash, fuel and non-fuel sales, inventory reports, and safety audit during shift.
Maintains a clean and safe work area; complies with all company policies, store procedures and safety programs.
Perform all duties with minimal supervision, and may be required to work irregular work hours, attend job-related meetings and other duties as assigned.
Intermediate Clerk, 08/2001 - 06/2002 Los Angeles County Department Of Public Social Services – City, STATE,
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures.
Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering, office machine operation, and filing.
Transfer cases out of district.
Distribute clients case file to unit clerks.
Assign cases to caseworker within the district.
Assist clients with referral to correct caseworker or district.
Clean clearance tray with clients mail for workers or for mailbox supply room
Educational Background
High School Diploma: , Expected in 1993 - Woodrow Wilson High School - Long Beach, CA GPA:
: Computer Business Information System, Expected in - Long Beach City College - Long Beach, CA GPA:
: Computer Office Specialist, Expected in - Charter College - Anchorage, AK GPA:
Skills
Strong communication skills
Problem analysis and problem solving
Organizational skills and customer service orientation
Adaptability and ability to work under pressure
Initiator
Limited knowledge of Microsoft Office, Excel and Spread.
Experience of working in a busy, inbound call center environment.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
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