Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Obtain a position as a Clerk/Customer Service Representative with any Corporation or Company where I may utilize my different skills to support my clerical and customer service experience in a challenging environment to achieve the corporate goals of the company in an efficient way.

Work Experience
Sales Associate, 05/2012 - 2013
Staples Succasunna, NJ,
  • Provides excellent customer service, stocks, and maintains interior and exterior Station store appearance.
  • Operates cash register and is responsible for cash accountability and drive control.
  • Greet customers in a timely, professional and engaging manner
  • Provide knowledgeable feedback to customers regarding merchandise style and fit.
  • Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.
  • Work as a team player to ensure each customer receives the best service possible.
  • Receive and disburse money in establishment other than financial institutions.
  • Make fresh coffee pots daily and wash dishes.
  • May process credit or debit card transactions and validate checks.

Call Center Customer Service Representative, 10/2008 - 10/2011
Grand Circle Travel TX, State,
  • Being a friendly person who is comfortable talking on the phone.
  • Communicate with our customers so that they know their orders and concerns are our number one priority.
  • Gather billing and other customer information and often process the sale using customer's credit cards or cash.
  • Upsell products and services.
  • Complete call logs and reports.
  • Research billing issues.
  • Research misapplied payments.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Transfer customer calls to appropriate staffs.
Personal Care Assistant, 2008 - 11/2008
Qtc Management, Inc. Stockbridge, GA,
  • Help lift and turn patient in bed to prevent bedsores.
  • Make sure that patients’ bed linens and clothes are kept clean by removing dirty bedding and clothing and either laundering them or replacing them with fresh items.
  • Bathing and dressing the patient as well.
  • Prepare meal for the patient.
  • Take patient to doctors appointment when scheduled or hospital when needed.
  • Record and report changes in client's physical condition, behavior or appearance to supervisor or Case Coordinator.
Call Center Customer Service Representative, 09/2006 - 04/2007
Grand Circle Travel Boston, MA,
  • Recommended and helped customers select merchandise/products based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • When making sales, gather billing and other customer information and often process the sale using customer's credit cards or cash.
Clerk Helper-Front End Service, 10/2004 - 2005
Qtc Management, Inc. Temecula, CA,
  • Checks out customer purchases accurately, efficiently.
  • Opens and closes out tills and registers according to procedures, maintains consistent cash accuracy as well as cash handling.
  • Assists customers with grocery bagging as requested.
  • Stocks, rotates, merchandises and faces product as needed according to individual department procedures.
  • Assists in other departments as needed.
  • Tracked down sources of special products and services to meet customers' special needs.
  • Performs other duties as assigned to meet business needs

Personal Care Assistant, 04/2003 - 07/2004
Arlington Power Equipment Inc. Palatine, IL,
  • Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care.
  • Assist clients in the use of toilet facilities, including bed pans.
  • Assist clients in and out of bed, excluding the use of mechanical lifting equipment unless trained and documented as competent.
  • Assist clients with walking, including the use of walkers and wheelchairs, when applicable.
  • Assist clients with self-administration of medications.
  • Meal preparation and feeding, when required.
  • Record and report changes in client's physical condition, behavior or appearance to supervisor or Case Coordinator.

Customer Service Associate, 08/2002 - 2003
Tesoro 2 Go-mart City, STATE,
  • Primary provider of customer service; may be required to assist customers at the gas pump.
  • Responsible for cash, fuel and non-fuel sales, inventory reports, and safety audit during shift.
  • Maintains a clean and safe work area; complies with all company policies, store procedures and safety programs.
  • Perform all duties with minimal supervision, and may be required to work irregular work hours, attend job-related meetings and other duties as assigned.
Intermediate Clerk, 08/2001 - 06/2002
Los Angeles County Department Of Public Social Services City, STATE,
  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures.
  • Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering, office machine operation, and filing.
  • Transfer cases out of district.
  • Distribute clients case file to unit clerks.
  • Assign cases to caseworker within the district.
  • Assist clients with referral to correct caseworker or district.
  • Clean clearance tray with clients mail for workers or for mailbox supply room

Educational Background
High School Diploma: , Expected in 1993
Woodrow Wilson High School - Long Beach, CA
: Computer Business Information System, Expected in
Long Beach City College - Long Beach, CA
: Computer Office Specialist, Expected in
Charter College - Anchorage, AK
  • Strong communication skills
  • Problem analysis and problem solving
  • Organizational skills and customer service orientation
  • Adaptability and ability to work under pressure
  • Initiator
  • Limited knowledge of Microsoft Office, Excel and Spread.
  • Experience of working in a busy, inbound call center environment.
  • Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
  • Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

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School Attended

  • Woodrow Wilson High School
  • Long Beach City College
  • Charter College

Job Titles Held:

  • Sales Associate
  • Call Center Customer Service Representative
  • Personal Care Assistant
  • Call Center Customer Service Representative
  • Clerk Helper-Front End Service
  • Personal Care Assistant
  • Customer Service Associate
  • Intermediate Clerk


  • High School Diploma

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