- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Obtain a position as a Clerk/Customer Service Representative with any Corporation or Company where I may utilize my different skills to support my clerical and customer service experience in a challenging environment to achieve the corporate goals of the company in an efficient way.
Sales Associate, 05/2012 - 2013
Staples – Succasunna, NJ, - Provides excellent customer service, stocks, and maintains interior and exterior Station store appearance.
- Operates cash register and is responsible for cash accountability and drive control.
- Greet customers in a timely, professional and engaging manner
- Provide knowledgeable feedback to customers regarding merchandise style and fit.
- Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.
- Work as a team player to ensure each customer receives the best service possible.
- Receive and disburse money in establishment other than financial institutions.
- Make fresh coffee pots daily and wash dishes.
- May process credit or debit card transactions and validate checks.
Call Center Customer Service Representative, 10/2008 - 10/2011
Grand Circle Travel – TX, State, - Being a friendly person who is comfortable talking on the phone.
- Communicate with our customers so that they know their orders and concerns are our number one priority.
- Gather billing and other customer information and often process the sale using customer's credit cards or cash.
- Upsell products and services.
- Complete call logs and reports.
- Research billing issues.
- Research misapplied payments.
- Communicated store policy violations to the leadership team in a timely manner.
- Transfer customer calls to appropriate staffs.
Personal Care Assistant, 2008 - 11/2008
Qtc Management, Inc. – Stockbridge, GA, - Help lift and turn patient in bed to prevent bedsores.
- Make sure that patients’ bed linens and clothes are kept clean by removing dirty bedding and clothing and either laundering them or replacing them with fresh items.
- Bathing and dressing the patient as well.
- Prepare meal for the patient.
- Take patient to doctors appointment when scheduled or hospital when needed.
- Record and report changes in client's physical condition, behavior or appearance to supervisor or Case Coordinator.
Call Center Customer Service Representative, 09/2006 - 04/2007
Grand Circle Travel – Boston, MA, - Recommended and helped customers select merchandise/products based on their needs.
- Exchanged returned merchandise for customers quickly and efficiently.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- When making sales, gather billing and other customer information and often process the sale using customer's credit cards or cash.
Clerk Helper-Front End Service, 10/2004 - 2005
Qtc Management, Inc. – Temecula, CA, - Checks out customer purchases accurately, efficiently.
- Opens and closes out tills and registers according to procedures, maintains consistent cash accuracy as well as cash handling.
- Assists customers with grocery bagging as requested.
- Stocks, rotates, merchandises and faces product as needed according to individual department procedures.
- Assists in other departments as needed.
- Tracked down sources of special products and services to meet customers' special needs.
- Performs other duties as assigned to meet business needs
Personal Care Assistant, 04/2003 - 07/2004
Arlington Power Equipment Inc. – Palatine, IL, - Assist clients with personal hygiene, including shower, tub or bed baths, oral care, hair and skin care.
- Assist clients in the use of toilet facilities, including bed pans.
- Assist clients in and out of bed, excluding the use of mechanical lifting equipment unless trained and documented as competent.
- Assist clients with walking, including the use of walkers and wheelchairs, when applicable.
- Assist clients with self-administration of medications.
- Meal preparation and feeding, when required.
- Record and report changes in client's physical condition, behavior or appearance to supervisor or Case Coordinator.
Customer Service Associate, 08/2002 - 2003
Tesoro 2 Go-mart – City, STATE, - Primary provider of customer service; may be required to assist customers at the gas pump.
- Responsible for cash, fuel and non-fuel sales, inventory reports, and safety audit during shift.
- Maintains a clean and safe work area; complies with all company policies, store procedures and safety programs.
- Perform all duties with minimal supervision, and may be required to work irregular work hours, attend job-related meetings and other duties as assigned.
Intermediate Clerk, 08/2001 - 06/2002
Los Angeles County Department Of Public Social Services – City, STATE, - Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures.
- Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering, office machine operation, and filing.
- Transfer cases out of district.
- Distribute clients case file to unit clerks.
- Assign cases to caseworker within the district.
- Assist clients with referral to correct caseworker or district.
- Clean clearance tray with clients mail for workers or for mailbox supply room
High School Diploma: , Expected in 1993
-
Woodrow Wilson High School - Long Beach, CA
GPA:
: Computer Business Information System, Expected in
-
Long Beach City College - Long Beach, CA
GPA:
: Computer Office Specialist, Expected in
-
Charter College - Anchorage, AK
GPA:
- Strong communication skills
- Problem analysis and problem solving
- Organizational skills and customer service orientation
- Adaptability and ability to work under pressure
- Initiator
- Limited knowledge of Microsoft Office, Excel and Spread.
- Experience of working in a busy, inbound call center environment.
- Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
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