Shrewd Security Officer possessing 16 years acumen directly handling risk-related aspects of technology and data management. Maintains exceptional systematic compliance with policy and guidelines to assess vulnerability and protect crucial information. Thorough consultation throughout technology roadmap, design and launch. Factors latest protocols governing vulnerability assessment to determine internal security policy.
Skills
Behavioral intervention specialist
Customer Service
Teamwork / Collaboration
Project Management
Employee Relations
Performance Management
Custody and Control
Work History
12/2019 to 03/2020
Sales AssociateThe Culinary Institute Of America – Saint Helena, CA,
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Counted cash in register drawer at beginning and end of shift
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
Checked prices for customers and processed items sold by scanning barcodes
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Processed POS transactions, including checks, cash and credit purchases or refunds
Restocked, arranged and organized merchandise in front lanes to drive product sales
Assisted customers by answering questions and fulfilling requests
Maintained high quality customer service while taking 30 calls per shift
06/2015 to 01/2019
Store ManagerLands' End – Lawrenceville, NJ,
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
Managed vendor selection and relations to guarantee best pricing and on-time deliveries
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
Created work schedules according to sales volume and number of employees
Reported to district manager regarding all store and staff issues, financial goals and sales
Rotated stock to achieve optimum appeal and minimize shrinkage
Oversaw daily operations of company policy start-up, including staffing and training, store compliance, inventory control and financial functions
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of associates
Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
Protected store from loss or theft by setting and enforcing clear security policies which raised sales by 65%
Trained and developed new associates on POS system and key sales tactics, which improved process flows
Completed all point of sale opening and closing procedures, including counting contents of cash register
09/2001 to 10/2013
Correctional OfficerState Of Indiana – Lebanon, IN,
Directed activities of inmate crews working on maintenance, operations, farming and construction projects
Searched building and grounds, living quarters and work areas for contraband
Received and inspected mail, property and funds from visitors on behalf of designated inmates
Established positive working relationships and maintained boundaries with resident offenders
Made rounds at specified intervals and conducted head counts and roll calls
Completed dorm sanitation and maintenance checks and reported results to management
Maintained custody and control of inmates housed in maximum security unit
Escorted inmates to and from cells, court, hospitals and medical appointments
Conducted routine and emergency head counts
Issued cleaning supplies, comfort items, laundry and all basic meals
Inspected work sites and crew trucks for contraband, cleanliness and safety
Observed behavior of residents individually and in groups
Booked new inmates into facility and processed inmates for release
Delivered inmates to work sites and returned safely by following protocols
Tracked inmates through head counts, visitor logs and scheduled activities
Prepared, processed and maintained forms, reports, logs, records and activity journals
Received and accounted for personal possessions and determined inmate work assignments
Determined and assigned inmates to appropriate housing
Identified facility openings and designated inmates to housing units
Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
Supervised youth's daily activities, including school, meals and recreation time
Oversaw 56 offenders in correctional residential facility setting
Education
Expected in 06/1993
High School Diploma: Mayde Creek High School - Houston, TX GPA:
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