Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Shrewd Security Officer possessing 16 years acumen directly handling risk-related aspects of technology and data management. Maintains exceptional systematic compliance with policy and guidelines to assess vulnerability and protect crucial information. Thorough consultation throughout technology roadmap, design and launch. Factors latest protocols governing vulnerability assessment to determine internal security policy.

  • Behavioral intervention specialist
  • Customer Service
  • Teamwork / Collaboration
  • Project Management
  • Employee Relations
  • Performance Management
  • Custody and Control
Work History
12/2019 to 03/2020
Sales Associate The Culinary Institute Of America Saint Helena, CA,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Counted cash in register drawer at beginning and end of shift
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Assisted customers by answering questions and fulfilling requests
  • Maintained high quality customer service while taking 30 calls per shift
06/2015 to 01/2019
Store Manager Lands' End Lawrenceville, NJ,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Created work schedules according to sales volume and number of employees
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Rotated stock to achieve optimum appeal and minimize shrinkage
  • Oversaw daily operations of company policy start-up, including staffing and training, store compliance, inventory control and financial functions
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of associates
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Protected store from loss or theft by setting and enforcing clear security policies which raised sales by 65%
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
  • Completed all point of sale opening and closing procedures, including counting contents of cash register
09/2001 to 10/2013
Correctional Officer State Of Indiana Lebanon, IN,
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects
  • Searched building and grounds, living quarters and work areas for contraband
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates
  • Established positive working relationships and maintained boundaries with resident offenders
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Completed dorm sanitation and maintenance checks and reported results to management
  • Maintained custody and control of inmates housed in maximum security unit
  • Escorted inmates to and from cells, court, hospitals and medical appointments
  • Conducted routine and emergency head counts
  • Issued cleaning supplies, comfort items, laundry and all basic meals
  • Inspected work sites and crew trucks for contraband, cleanliness and safety
  • Observed behavior of residents individually and in groups
  • Booked new inmates into facility and processed inmates for release
  • Delivered inmates to work sites and returned safely by following protocols
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Prepared, processed and maintained forms, reports, logs, records and activity journals
  • Received and accounted for personal possessions and determined inmate work assignments
  • Determined and assigned inmates to appropriate housing
  • Identified facility openings and designated inmates to housing units
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
  • Supervised youth's daily activities, including school, meals and recreation time
  • Oversaw 56 offenders in correctional residential facility setting
Expected in 06/1993
High School Diploma:
Mayde Creek High School - Houston, TX

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Resume Overview

School Attended

  • Mayde Creek High School

Job Titles Held:

  • Sales Associate
  • Store Manager
  • Correctional Officer


  • High School Diploma

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