Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Business-conscious General Manager bringing years of experience. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Skills
Supervision and training
Performance improvements
Troubleshooting expertise
Leadership and team building
Client relations
Customer relationship management
Staff supervision
Experience
08/2019 to 04/2020Sales AssociateThe Realreal, Inc. | Bayside, NY,
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through Point of Sales and coordinated product deliveries.
Assisted customers by finding needed items and checking inventory for items at other locations.
07/2016 to 06/2019ManagerHyatt Hotels Corp. | Saint Petersburg, FL,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Trained employees on additional job positions to maintain coverage of roles at all times.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Contributed to programs to optimize productivity, streamline efficiency and boost profitability.
Increased customer base and market share by promoting product through diverse channels.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
08/2014 to 05/2016ManagerHyatt Hotels Corp. | Sedona, AZ,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assigned tasks to associates to fit skill levels and maximize team performance.
08/1994 to 08/2014ManagerHyatt Hotels Corp. | Sterling, VA,
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assigned tasks to associates to fit skill levels and maximize team performance.
Education and Training
Expected in 05/1985Associate of Arts | Marketing ManagementPrince George's Community College, Upper Marlboro, MDGPA:
Expected in 05/1985Associate of Arts | Business AdministrationPrince George's Community College, Upper Marlboro, MDGPA:
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