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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview

Experience, energetic and reliable sales professional skilled in high-end merchandise environments with a solid team player mentality with upbeat, positive attitude.

Core Strengths
  • Experienced in Internet and database research
  • Experienced working with Designers and Architects
  • Proficient in Windows, Microsoft Office, QuickBooks, Excel, Act, and Furniture Wizard Software
  • Reading Comprehension
  • Judgment and Decision Making
  • Customer and Personal Service
  • Energetic work attitude
  • Store maintenance ability
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • New customer acquisition
Accomplishments

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Product Sales

  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
05/2014 to 04/2016 Sales Associate The Realreal, Inc. | Remote - New Canaan, CT,
  • Contact Architects, Designers, businesses and private individuals via email, telephone, visiting and personal mail in order to establish a strong client base to exceed sale goals.
  • Meet with prospective consumers, Designers and Architects to present product collection, finishes, fabrics, dimensions availability, all details in each and every piece of Armani Casa collection.
  • Assist all Designers, Architects and private individuals in all general order details.
  • Comfortable reaching out to trade. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers with store and product complaints.
  • Managed quality communication, customer support and product representation for each client.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Assisted customers in finding out-of-stock items.
  • Kept abreast of rapidly evolving technology.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Generated leads for new sales through telephone and email contact with customers.
06/2010 to 04/2014 Sales Representative Netapp | San Jose, CA,
  • Contact businesses and private individuals by telephone in order to establish a strong client base to exceed sale goals.
  • Schedule appointments to meet with prospective and consumers, Designers and Architects to plan projects.
  • Work with Designers and Architects.
  • Product presentations in Designers and Architects offices and store.
  • Comfortable reaching out to trade.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Created new processes and systems for increasing customer service satisfaction.
  • Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
03/2006 to 06/2010 Store Manager Marshall Retail Group | Anchorage, AK,
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Formulate pricing policies for merchandise, according to profitability requirements.
  • Keep records of purchases, sales, and requisitions.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
05/2005 to 03/2006 Sales Representative Netapp | Waltham, MA,
  • Explain products or services and prices, and answer questions from customers.
  • Recommend products to customers, based on customers' needs and interests.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback.
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Informed customers about all product lines and services offered by the company.
  • Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
09/2002 to 05/2005 Stock Manager The Realreal, Inc. | San Diego, CA,
  • Opened and closed the store, which included counting cash drawers and making bank deposits.
  • Maintained visually appealing and effective displays for the entire store.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Consulted with customers on the latest styles and trends.
  • Held each team member accountable for achieving brand and performance goals.
  • Built and maintained effective relationships with peers and upper management.
  • Processed shipments and maintained organized stock shelves.
  • Marked clearance products with updated price tags.
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Educational Background
Expected in 7/2004 Associate of Arts | General Education Los Angeles Trade Technical College, Los Angeles, CA GPA:
General Education
Languages
Great communication and Writing skills *English and Spanish Speaker
Skills

Schedule appointments, cash receipts, client, customer service, database, Decision Making, dimensions, email, English, Inventory, Excel, mail, Microsoft Office, Windows, organizing, policies, presentations, pricing, Speaker, QuickBooks, Reading, reconciling, research, selling, sales, Spanish, tables, telephone, Writing skills

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Resume Overview

School Attended

  • Los Angeles Trade Technical College

Job Titles Held:

  • Sales Associate
  • Sales Representative
  • Store Manager
  • Sales Representative
  • Stock Manager

Degrees

  • Associate of Arts

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