My name is Jessica Claire, and what I can offer you is a outgoing personality that is'nt afraid to take risk. I love people, and I want to help anyone, and everyone. My customer service skills are definitely one of my strong points. I know that if there is a need for something, I want Express an opportunity to those in need.
For that, I love sales, and I want to build a career in that.
Skills
Retail loss prevention
Dispute mediation
Cash handling accuracy
Several brand promotions
Inventory control procedures
Relationship selling
Merchandising knowledge
Product Sales
Outgoing personality
POS system operation
Strategic planning
Accurate money handling
Sales development
Listening skills
Retail merchandising expertise
Energetic self-starter
Customer- and service-oriented
Reliable and punctual
Excellent communication skills
Verbal/written communication
Sales expertise
Customer service
Client account management
Team player mentality
Documentation and recordkeeping
Education and Training
Lake Region High SchoolEagle Lake, FLExpected in 06/2009 – –High School Diploma: - GPA:
Experience
The Realreal, Inc. - Sales Associate Naples, FL, 09/2016 - Current
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through dos and coordinated product deliveries.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Helped average of 15 customers per day by responding to inquiries and locating products.
Negotiated and closed deals with minimal oversight.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 10% or more.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Assisted customers by finding needed office supply items and checking inventory for items at other locations.
Surpassed daily sales goals by 10% by cross-selling motion furniture and promoting additional products.
Offered product and service consultations and employed upselling techniques.
Interfaced with customers to resolve problems quickly.
Diminished project gaps to promote smooth workflow.
Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Developed customized sales techniques to successfully sell and upsell furniture and protection services to new and existing clients.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Recommended accessories and delivered details regarding latest promotions to increase sales.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Approached customers with consultative mentality to uncover and meet specific requirements.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Implemented professional sales presentations to creatively communicate product quality and market comparisons.
Implemented consultative sales techniques to generate revenues and exceed sales targets.
Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Rural King - Assistant Manager Knoxville, TN, 07/2016 - 08/2016
Enforced company policies and procedures to strengthen operational standards across departments.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Supported sales management initiatives to optimize business development.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Marshall Retail Group - Store Manager Fort Lauderdale, FL, 06/2009 - 07/2016
Trained employees on store security, monetary procedures and customer service expectations.
Rotated inventory from oldest to newest to maintain fresh stock.
Oversaw POS operations and cash management to reduce errors.
Coached and empowered employees by creating and sharing motivational vision plans.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Reorganized sales floor to optimize customer flow and improve product visibility.
Interviewed, hired, supervised and trained 20 employees and instituted mentoring program to develop skills, leadership and employee excellence.
Hired, trained, evaluated performance and enforced disciplinary actions for 10 associates.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Contributed to merchandising ideas at team sales meetings to increase sales.
Implemented succession planning by training and developing 10 associates into leadership positions.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
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