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Sales Associate Resume Example

Resume Score: 80%

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SALES ASSOCIATE
Summary

My name is Benjamin Harris, and what I can offer you is a outgoing personality that is'nt afraid to take risk. I love people, and I want to help anyone, and everyone. My customer service skills are definitely one of my strong points. I know that if there is a need for something, I want Express an opportunity to those in need.

For that, I love sales, and I want to build a career in that.

Skills
  • Retail loss prevention
  • Dispute mediation
  • Cash handling accuracy
  • Several brand promotions
  • Inventory control procedures
  • Relationship selling
  • Merchandising knowledge
  • Product Sales
  • Outgoing personality
  • POS system operation
  • Strategic planning
  • Accurate money handling
  • Sales development
  • Listening skills
  • Retail merchandising expertise
  • Energetic self-starter
  • Customer- and service-oriented
  • Reliable and punctual
  • Excellent communication skills
  • Verbal/written communication
  • Sales expertise
  • Customer service
  • Client account management
  • Team player mentality
  • Documentation and recordkeeping
Experience
Nebraska Furniture Mart | Kansas City, KSSales Associate09/2016 - Current
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through dos and coordinated product deliveries.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of 15 customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 10% or more.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Assisted customers by finding needed office supply items and checking inventory for items at other locations.
  • Surpassed daily sales goals by 10% by cross-selling motion furniture and promoting additional products.
  • Offered product and service consultations and employed upselling techniques.
  • Interfaced with customers to resolve problems quickly.
  • Diminished project gaps to promote smooth workflow.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Developed customized sales techniques to successfully sell and upsell furniture and protection services to new and existing clients.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Recommended accessories and delivered details regarding latest promotions to increase sales.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Approached customers with consultative mentality to uncover and meet specific requirements.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Implemented consultative sales techniques to generate revenues and exceed sales targets.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
Follett | Lakeland, FLAssistant Manager07/2016 - 08/2016
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supported sales management initiatives to optimize business development.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Family Dollar Stores Inc. | Bartow, FLStore Manager06/2009 - 07/2016

Trained employees on store security, monetary procedures and customer service expectations.

  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Oversaw POS operations and cash management to reduce errors.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Interviewed, hired, supervised and trained 20 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 10 associates.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Implemented succession planning by training and developing 10 associates into leadership positions.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Education and Training
Lake Region High School | Eagle Lake, FLHigh School Diploma06/2009
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Resume Overview

Companies Worked For:

  • Nebraska Furniture Mart
  • Follett
  • Family Dollar Stores Inc.

School Attended

  • Lake Region High School

Job Titles Held:

  • Sales Associate
  • Assistant Manager
  • Store Manager

Degrees

  • High School Diploma

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