Performance-driven sales professional with stellar record of accomplishment in connecting with all customers and driving remarkable product sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Skills
Merchandising knowledge
Brand promotions
Dispute mediation
Cash handling accuracy
Product Sales
Time management ability
Outgoing personality
Excellent communication skills
Cash register operation
Customer service
Reading comprehension skills
Listening skills
Experience
Sales Associate, 01/2019 - Current The Reformation – New York City, NY,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Offered product and service consultations and employed upselling techniques.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Stayed up to date on store promotions, payment policies and security practices.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Completed opening, closing and shift change tasks to promote store efficiency.
Answered guest questions, delivering most accurate and updated information available.
Restocked kitchen supplies by rotating food according to dates and time.
Accepted payments and made change to process transactions.
Verified orders and bagged items for easy transport.
Cooked and prepared cold food items by chopping, dicing and adding ingredients.
Washed and sanitized dishes after every use to protect customers.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Executed all daily tasks and assisted other team members when needed.
Trained sandwich artists to apply attention to detail and commitment to quality.
Deli Associate, 01/2017 - 04/2017 IGA Hometown Supermarket – City, STATE,
Updated displays, cases and other customer-facing areas to increase sales of special items.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Kept all utensils, dishes and glasses clean and ready for customer use.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Protected food from spoilage by storing according to safety procedures.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Fried chicken, and baked french bread and different flavors of cookies and muffins.
Education and Training
High School Diploma: , Expected in 05/2010 - South Davidson High School - Denton, NC GPA:
Certificate: Sterile Processing, Expected in 05/2020 - Davidson County Community College - Thomasville, NC GPA:
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