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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Sales Associate offering 1 1/2 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Skills
  • Merchandising knowledge
  • Dispute mediation
  • Customer Service
  • Different brand promotions
  • Relationship selling
  • Cash handling accuracy
  • Sales expertise
  • Hunter/farmer sales strategies
  • Reading comprehension skills
  • Outgoing personality
  • Customer- and service-oriented
  • Retail merchandising expertise
  • Money handling
  • Time management ability
  • Accurate money handling
  • Excellent written and oral communication skills
  • Cash register operation
  • Documentation and recordkeeping
  • Team player mentality
  • Listening skills
  • Active listening
  • Product Sales
Experience
11/2019 to Current
Sales Associate Tishman Speyer Chicago, IL,
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Educated customers on product and service offerings.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks.
  • Partnered with team members to efficiently serve food and beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and monitored price changes.
  • Processed returned items in accordance with store policy.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
04/2018 to 04/2019
Sales Associate Beauty Consultant Tishman Speyer Los Angeles, CA,
  • Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained some new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas or more.
  • Prepared cash deposits up to $500 with zero discrepancies.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Helped customers everyday by responding to inquiries and locating products.
  • Assisted customers by finding needed cosmetic and cloth items and checking inventory for items at other locations.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Recommended optimal merchandise based on customer needs and desires.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales.
  • Mixed and matched scents according to customer specifications.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
11/2018 to 03/2019
Sales Associate Sunglass Hut City, STATE,
  • Helped customers everyday by responding to inquiries and locating products.
  • Assisted customers by finding needed frame or lense items and checking inventory for items at other locations.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended optimal merchandise based on customer needs and desires.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quota or more.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed orders through system and coordinated product deliveries.
  • Prepared cash deposits up to $2,000 with zero discrepancies.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Education and Training
Expected in 03/2017
High School Diploma:
Mayfield High School - Las Cruces, NM
GPA:
Expected in
: Agriculture
New Mexico State University - Dona Ana Community College - Las Cruces, NM
GPA:

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Resume Overview

School Attended

  • Mayfield High School
  • New Mexico State University - Dona Ana Community College

Job Titles Held:

  • Sales Associate
  • Sales Associate Beauty Consultant
  • Sales Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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