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Sales Associate Resume Example

Resume Score: 80%

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SALES ASSOCIATE
Summary

Dedicated Sales Associate offering [Number] years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.

Experience
Beef Jerky Outlet - Sales AssociateTinton Falls, NJ03/2019 - 06/2019
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas [Number]% or more.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
Speedway - Customer Service CashierBayville, NJ07/2018 - 02/2019
  • Greeted customers warmly and responded to requests for information.
  • Redeemed coupons and cross-sold products.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Resolved issues with cash registers, card scanners and printers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Processed returned items in accordance with store policy.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Arranged updated promotional displays every [Timeframe].
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Berkeley Auto Body - SecretaryBayville, NJ11/2017 - 06/2018
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Managed payroll and time and attendance systems.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Walgreens - Customer Service CashierBayville, NJ07/2016 - 06/2017
  • Greeted customers warmly and responded to requests for information.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Resolved issues with cash registers, card scanners and printers.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Processed returned items in accordance with store policy.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Arranged updated promotional displays every [Timeframe].
Skills
  • Relationship selling
  • Cash handling accuracy
  • Inventory control procedures
  • Dispute mediation
  • [Type] brand promotions
  • Financial records analysis
  • Product Sales
  • Accurate money handling
  • Customer service
  • Sales expertise
  • Energetic self-starter
  • Outgoing personality
  • Customer- and service-oriented
  • Verbal/written communication
  • Money handling
  • Written and oral communication skills
  • Active listening
  • Reading comprehension skills
  • Excellent communication skills
  • Team player mentality
Education and Training
Paul Mitchell The School - Jersey ShoreBrick, New Jersey
GEDToms River High School SouthToms River, NJ02/2020
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Beef Jerky Outlet
  • Speedway
  • Berkeley Auto Body
  • Walgreens

School Attended

  • Paul Mitchell The School - Jersey Shore
  • Toms River High School South

Job Titles Held:

  • Sales Associate
  • Customer Service Cashier
  • Secretary

Degrees

  • GED

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