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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary
Conscientious manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity.
Skills
  • Excellent customer service skills
  • Hourly shift management
  • POS systems
  • Personnel development
  • Customer-oriented
  • Personnel development
  • Merchandising
  • Bank deposit procedures
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Store displays
  • Staff training and development
  • Opening and closing procedures
Work History
June 2009-July 2011Sales AssociateBelk | Oak Ridge
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Trained and developed new associates on POS system and key sales tactics.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Asked open-ended questions to assess customer needs.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Built long-term customer relationships and advised customers on purchases and promotions.
October 2011-June 2012Assistant ManagerKura Sushi Usa, Inc. | Cupertino
  • Scheduled and led weekly store meetings for all employees.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reported to the district manager regarding all store and staff issues.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 15+ sales associates, team leaders and assistant managers.
February 2012-August 2012Jewelry Sales ConsultantWendy's | Miami
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Provided ongoing guest service, including giving fashion advice.
November 2012-October 2015Assitant ManagerGoodwill | City
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Managed work flow to exceed quality service goals.
  • Promoted from Team Leader to Assistant Manager within 3 months.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Reordered inventory when it dropped below predetermined levels.
Education
Other: Fashion Institute of Design and Merchandising, City, State
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Resume Overview

School Attended

  • Fashion Institute of Design and Merchandising

Job Titles Held:

  • Sales Associate
  • Assistant Manager
  • Jewelry Sales Consultant
  • Assitant Manager

Degrees

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