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Sales Associate Resume Example

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SALES ASSOCIATE
Summary
I am a qualified associate with 6-7 years in fast paced customer service and call center environments. I am personable and act professional under pressure. I am driven to exceed goals and to build long term relationships with customers and associates. I deliver positive experiences through high-quality customer care. I possess patient qualities and contain an empathetic personality with extensive background in conflict resolution and customer care. I am a customer service professional seeking an important role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication capabilities. Experienced sales representative with territory management and closing experience. I am a flexible associate who excels in a fast paced environment and looking for a position with growth opportunities. Also an amazing crew member offering a positive attitude and a flexible schedule. I work well independently or with others as a team. I am very outgoing and possess strong communication and time management skills. As well as being an energetic worker I enjoy interacting and working with others. skills Organized and efficient server ServSafe certification Quick problem solver Thrives in fast-paced environment Committed team player Courteous, professional demeanor High energy Cash handling expert Guest relations professional Flexible schedule capability Fast learner Strong interpersonal skills Self-starter Strategic sales knowledge Cash flow management Creative problem solver Trusted key holder Interpersonal skills
Highlights
  • Conflict resolution techniques
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Management of remote employees
  • Talent development
  • Skilled multi-tasker
  • Training and development
  • Scheduling
  • Deadline-oriented
  • Reliable and punctual
  • Cash handling
  • Reliable team worker
  • Neat, clean and professional appearance
  • Comfortable standing for long time periods
  • Delivers exceptional customer service
  • Math and language skills
  • Proven leader
  • Engaging personality
  • Restaurant management
  • Strong organizational skills
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Invoice processing
  • Adaptive team player
  • Opening/closing procedures
Accomplishments

Recognized by peers and management for going above and beyond normal job functions.


Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Market Research 

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Multi-tasking 

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Computed Data Reports 

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Experience
03/2014 to 06/2014
Sales Associate Family Express － Valparaiso, IN
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Helped drive sales goals and achieve monthly quotas.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Learned, referenced and applied product knowledge information.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Set up and explained new membership perks.
09/2013 to 03/2014
Sales Associate Panda Express － Portage, IN
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Diligently restocked work stations and display cases.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Performed all position responsibilities accurately and in a timely manner.
04/2012 to 09/2013
Associate Manager Fazoli's － Valparaiso, IN
  • Demonstrated integrity and honesty while interacting with guests, team members and other managers.
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Prepared all food orders within a 2-3 minute time frame.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Verified that prepared food met all standards for quality and quantity.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Reported to each shift on time and ready to work.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Routinely moved and stocked food products weighing up to 50 pounds.
  • Diligently restocked work stations and display cases.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Prepped items for later use to save staff time during busy hours.
  • Built relationships with customers and the community to establish long-term business growth.
  • Attended sales training camp and brought best practices leadership back to the company.
  • Promptly resolved all customer requests, questions and complaints.
  • Contacted customers by phone and email in response to inquiries.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Conducted weekly walk-through with the general manager to discuss interior visual displays, including store window presentation.
  • Scheduled weekly inventory pickups and deliveries with vendors.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Helped drive sales goals and achieve monthly quotas.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Participated in physical inventory counts twice a week.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
08/2010 to 03/2011
Hostess/ Waitress Sam's Corner Restaurant － Westville, IN
  • Maintained clean dining room, lobby and service areas at all times.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Maintained high standards of cleanliness and sanitation.
  • Served beverages, breads and butter and replenished items as necessary.
  • Quickly set up and cleared tables and stocked all service stations.
  • Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
  • Bussed and reset tables and kept dining room and work areas clean.
  • Routinely removed trash and debris from restaurant.
  • Upheld highest standard for cleanliness of glass and silverware.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Assisted co-workers whenever possible.
  • Delivered quality service by providing a warm and welcoming environment.
  • Received frequent customer compliments for going above and beyond normal duties.
03/2008 to 05/2009
Cashier/ Food Preparer Taco Bell － Chesterton, IN
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restauraunt's menu and products.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided friendly and attentive service.
  • Verified my cash drawer against the day's receipts.
  • Resolved guest complaints quickly and efficiently.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Maintained high standards of cleanliness and sanitation.
  • Promptly reported complaints to a member of the management team.
  • Served fresh, hot food with a smile in a timely manner.
  • Cut and chopped food items and cooked on a grill or in fryers.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Accurately measured ingredients required for specific food items.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Frequently washed and sanitized hands, food areas and food preparation tools.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Assisted management with monthly inventory control and weekly stock ordering.
05/2006 to 12/2007
Sales Associate Dairy Queen Grill & Chill － Chesterton, IN
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Maintained a safe working and guest environment to reduce the risk of injury or accidents.
  • Led and directed team members on effective methods, operations and procedures.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Consistently provided professional, friendly and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Developed and maintained positive working relationships with other to reach business goals.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Verified my cash drawer against the day's receipts.
  • Assisted coworkers whenever possible.
  • Continually monitored the dining room for service, safety, and the well being of guests.
  • Effectively listened to, understood, and clarified guest concerns and issues.
  • Maintained high standards of cleanliness and sanitation.
Education
2010
High School Diploma Chesterton High School － Chesterton , Indiana
Personal Information

I enjoy helping and communicating with people. I have a very big heart and love being able to suggest advice or any assistance I can offer. I am artistic including drawing, sketching, and painting. I have a very creative mind and am very easy to get along with. I recently became a mother and have only one biological son, but also have three other boys I care for every other weekend. I am not married, but am engaged to my loving fiancé. I would love any opportunity to prove to my son, and family that I can achieve greatness and be able to support him in any way possible. I would love to get back into school and finish my degree to become an art teacher and I have one semester completed at Ivy Tech Community College. Technology savvy, and can be taught anything you need me to know. I pick up on new things very quickly due to my many experiences in different career fields. Very excellent in customer service and car, listen carefully and acknowledge others in a professional manner.

Skills

Experienced in cash handling. I am able to lift up to 50 lbs with no problem. I pertain Organizational skills with shipping and receiving orders. I am very professional and friendly, as well as a careful and active listener. I am able to multi-task and possess creative problem solving. I have experience with scheduling, speaking, telephone skills, time management, and have great organizational skills. Have used all Microsoft office, excel, outlook, powerpoint, and Microsoft word.

Additional Information
  • Activities

  • I enjoy helping and communicating with people. I have a very big heart and love being able to offer advice or any assistance I can offer. I attend Heartland Christian Center every Sunday service. I am artistic including drawing, sketching, and painting. I have a very creative mind and am very easy to get along with. I recently became a mother and my son is just shy of being a month old. I would love any opportunity to prove to my son that I can achieve greatness and be able to support him in any way possible. I would love to get back into school and finish my degree to become a teacher and I have one semester completed at Ivy Tech Community College.
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Resume Overview

Companies Worked For:

  • Family Express
  • Panda Express
  • Fazoli's
  • Sam's Corner Restaurant
  • Taco Bell
  • Dairy Queen Grill & Chill

School Attended

  • Chesterton High School

Job Titles Held:

  • Sales Associate
  • Associate Manager
  • Hostess/ Waitress
  • Cashier/ Food Preparer

Degrees

  • High School Diploma

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