(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

  • Stocking and Replenishing
  • Sales
  • Point of Sale Knowledge
  • Cash register operation
  • Sales training
  • Cash Handling
  • Professional demeanor
  • Adapt to diverse groups
  • Multi-tasking strength
  • Loss prevention
  • Excellent people skills
  • Relationship building
  • Cash register operations
  • Merchandising Knowledge
  • Product and Service Sales
  • Exceptional Customer Service
  • Product promotions
  • Social perceptiveness
  • Sales expertise
  • Problem-solving skills
  • Dining area cleanliness
  • Communication skills
  • Client Service
  • Upselling
  • Merchandising understanding
Republic High School Republic, MO Expected in 05/2009 High School Diploma : General Studies - GPA :
Work History
Acceptance Now - Sales Associate
Lancaster, OH, 03/2018 - 02/2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Increased sales by Number% over Timeframe by offering consultation on products and services and applying customer service and upselling techniques.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated associates on market trends and stayed up-to-date on forecasts and Industry news.
  • Solved customer challenges by offering relevant Type products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
  • Prepared cash deposits up to $Amount with zero discrepancies.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling Type product returns quickly and professionally.
  • Trained and developed Job Titles in company processes, product knowledge, customer service and selling techniques.
Elwyn - Technical Support Representative
Newark, CA, 04/2015 - 01/2018
  • Processed over Number support requests received over Timeframe for technical assistance on wide range of issues related to Software and Software.
  • Identified potential Type sales and cross-selling opportunities in course of delivery of support services.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to Software.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Met and exceeded company sales and productivity goals for Timeframe.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Managed high levels of call flow and responded to Type technical support needs.
  • Created documentation for cases and claims for damaged, lost or displaced packages.
  • Retained existing clients and developed Number new accounts by extending high quality and efficient support service.
  • Submitted service tickets for equipment maintenance requests.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Provided on-call support for critical Type issues related to Software and System.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Analyzed Type and Type issues to identify troubleshooting methods needed for quick remediation.
  • Executed various techniques, including Technique and Technique to maintain servers and systems, keeping networks fully operational during peak periods.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Used Type ticketing systems to manage and process support actions and requests.
  • Defined and documented technical support best practices for Type and Type technologies.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Used Type scripting skills to contribute to internal technical tools.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Upsold products and services to increase company revenue by Number% beyond Timeframe targets.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Answered Number incoming calls from residential and small business customers on Type and Type products.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Fielded average of Number inbound phone calls to deliver effective support and remotely resolve service issues.
  • Uploaded new software, rolled out updates and applied patches to Type servers upon release to thwart Type and Type threats from penetrating networks.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved system, hardware and telephone issues within Number hours, improving efficiency among all departments.
  • Resolved system, hardware and telephone issues within Number hours, improving efficiency among all departments.
  • Activated accounts for clients interested in new services.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Number time zones.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Resolved Number technical support inquiries per day.
  • Performed tests of functionality, security and performance of different workstations and devices.
Tire Kingdom - Store Manager
Ponte Vedra, FL, 06/2013 - 04/2015
  • Analyzed and interpreted store trends with Software to facilitate planning.
  • Created work schedules according to sales volume and number of employees.
  • Completed Timeframe profit and loss performance reports.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Oversaw, trained and encouraged Number Job titles, promoting culture of efficiency and performance.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels Number%.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Kept inventories accurate with daily cycle counts and Timeframe audits to identify and resolve variances.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Coached sales associates on product knowledge by using Type training tools.
  • Boosted sales by Number% by effectively cultivating customer rapport and delivering superior customer service.
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Directed construction of product displays on Timeframe basis, following corporate planograms, promotions and seasonal trends.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Managed, hired and developed top talent to strengthen workflow and productivity.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Trained and supervised all new associates in grocery, produce and administrative departments.
  • Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Job Titles.

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Resume Overview

School Attended

  • Republic High School

Job Titles Held:

  • Sales Associate
  • Technical Support Representative
  • Store Manager


  • High School Diploma

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