High School Diploma : High School Roberto Clemente Charter School - 136 S 4th St, Allentown, PA, 18102, GPA:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.
Diligent Job Title with experience in retail settings. Focused on keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships.
Skills
Sales
Excellent people skills
Exceptional Customer Service
Point of Sale Knowledge
Product and Service Sales
Problem-solving skills
Cash register operations
Relationship building
Sales expertise
Multi-tasking strength
Adapt to diverse groups
Merchandising Knowledge
Stocking and Replenishing
Work History
11/2020 to Current
Sales AssociateGpm Investments – Shallotte, NC,
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Processed product returns and assisted customers with other selections.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Developed, marketed and sold full range of Type products, including Product or service and Product or service.
Prepared merchandise for sales floor by pricing or tagging.
Tracked stock using company inventory management software.
Increased sales by Number% over Timeframe by offering consultation on products and services and applying customer service and upselling techniques.
Educated customers on promotions to enhance sales.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Trained and developed Job Titles in company processes, product knowledge, customer service and selling techniques.
08/2020 to 11/2020
Sandwich ArtistGpm Investments – Shelby, NC,
Efficiently prepared sandwiches and other menu items for guests.
Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
Communicated menu item information and offered suggestions to promote featured products.
Provided product information and menu item explanation in consideration of dietary restrictions.
Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
Executed sandwich artistry duties with very low occurrence of errors.
Assisted customers in choosing menu items by providing food complementing information.
Operated manual and electric appliances to peel, slice and trim food.
Cleaned food preparation areas, tools and equipment.
Operated grills and fryers to prepare delicious, attractive fast food items, including Type and Type items.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Interpreted over Number food order slips per shift to prepare food according to customer orders.
Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
Maintained clean, sanitized and well-organized food preparation zones.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Performed shift change tasks each day to keep store efficient and neat.
Checked completed orders for accuracy and bagged meals for easy carrying.
Assisted guests, including offering personable greetings and taking orders.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
05/2019 to 11/2019
Event CatererDorney Park – City, STATE,
Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Maintained composure and work quality while under stress.
Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Planned and organized food preparation activities, including Duty and Duty.
Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Used proper handling and preservation methods while packaging and storing food products.
Learned Job title and Job title work tasks in order to provide skilled backup for diverse roles.
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