Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Offered product and service consultations and employed upselling techniques.
Processed orders through system and coordinated product deliveries.
Stayed up to date on store promotions, payment policies and security practices.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended optimal merchandise based on customer needs and desires.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Host - Cheesecake.Com
Handled card and cash transactions daily, accurately keeping payment records and investigating irregularities.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Answered questions about food and order statuses for waiting customers.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered telephone to provide establishment information and take party reservations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Education and Training
Business Management Associates in Business Administration And ManagementExpected in May 2022Georgia Gwinnett College, City, State
In summary, I am a very outgoing optimistic person. Whatever job I receive, I make it my responsibility to go above and beyond the expectations placed upon me. I'm always ready to learn and try new things even if it may have been something that I may not be comfortable with, because I'm about growth, experiences, and overall just being a student of life. I'm very ambitious and want to have a hand in as many cookie jars, so to speak, because I believe you can never have too many skills. In the end, when someone is asked to step up to the plate I make it my priority to be someone who anyone can make me the person they know they can go to and depend on.
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Georgia Gwinnett College
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Business Management Associates in Business Administration And Management
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