Sales Associate Resume Example
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SALES ASSOCIATE
Skills
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Experience
Sales Associate - Express, Inc. (Wilkes Barre , PA)May 2019 - Current
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas 5-10% or more.
- Surpassed daily sales goals by about 25% by cross-selling shoes and clothes and promoting additional products.
- Recommended merchandise to customers based on needs and preferences.
- Used xportal register system to ring up customer purchases, process payments and issue receipts.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Offered product and service consultations and employed upselling techniques.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Designed and deployed new display ideas to improve accessibility to merchandise to increase sales.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Met or exceeded upselling, donation and membership sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Processed customer payments quickly and returned exact change and receipts.
Sales Associate - Express, Inc. (Williamsburg , VA)November 2018 - July 2019
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted customers by finding needed gardening items and checking inventory for items at other locations.
- Sold various products by explaining unique features and educating customers on proper application.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Communicated with customers about our products and service offerings, including policies, restrictions and refund policies.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Cuppoki - Express, Inc. (Woodbridge , NJ)February 2018 - November 2018
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Cleaned work areas, equipment and utensils.
- Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings each hour.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Sales Associate - Dacha Beer Garden (Washington , DC)March 2017 - March 2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Offered product and service consultations and employed upselling techniques.
- Processed orders through system and coordinated product deliveries.
- Stayed up to date on store promotions, payment policies and security practices.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended optimal merchandise based on customer needs and desires.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Host - Cheesecake.Com
- Handled card and cash transactions daily, accurately keeping payment records and investigating irregularities.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Answered questions about food and order statuses for waiting customers.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Answered telephone to provide establishment information and take party reservations.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Education and Training
Business Management Associates in Business Administration And ManagementExpected in May 2022Georgia Gwinnett College, City, State
Summary
- In summary, I am a very outgoing optimistic person. Whatever job I receive, I make it my responsibility to go above and beyond the expectations placed upon me. I'm always ready to learn and try new things even if it may have been something that I may not be comfortable with, because I'm about growth, experiences, and overall just being a student of life. I'm very ambitious and want to have a hand in as many cookie jars, so to speak, because I believe you can never have too many skills. In the end, when someone is asked to step up to the plate I make it my priority to be someone who anyone can make me the person they know they can go to and depend on.
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Resume Overview
School Attended
- Georgia Gwinnett College
Job Titles Held:
- Sales Associate
- Cuppoki
- Host
Degrees
- Business Management Associates in Business Administration And Management
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