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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Stocking and Replenishing
  • Sales
  • Exceptional Customer Service
  • Multi-tasking strength
  • Cash Handling
  • Adapt to diverse groups
  • Problem-solving skills
  • Sales expertise
  • Social perceptiveness
  • Excellent people skills
  • Upselling
  • Cash register operation
Work History
Sales Associate06/2016 to Current
Sonora Airco – Sonora, CA
  • Tracked stock using company inventory management software.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance record for 48 months consecutively.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Completed orders through Type system and organized product deliveries to meet customer timetables.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
Waiter09/2011 to 06/2016
Perkos Cafe – Sonora, CA
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $42.00 per table.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared beverages and filled food orders for customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Bussed and reset 30 tables per shift, working efficiently to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
Sales Associate Manager12/2010 to 05/2011
Today's Health Collective – Sonora, CA
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Maintained merchandise and attractive displays to optimize customer experience and promote key brands.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Monitored social media and online sources for industry trends.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
Education
Diploma: Required06/1997Sonora Elementary School- Sonora, CA
Diploma : Required 06/2002Summerville High School- Tuolumne, CA
Welding Certification : Welding12/2018Columbia College- Sonora, CA
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Resume Overview

Companies Worked For:

  • Sonora Airco
  • Perkos Cafe
  • Today's Health Collective

School Attended

  • Sonora Elementary School
  • Summerville High School
  • Columbia College

Job Titles Held:

  • Sales Associate
  • Waiter
  • Sales Associate Manager

Degrees

  • Diploma : Required 06/1997
    Diploma : Required 06/2002
    Welding Certification : Welding 12/2018

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