sales associate resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

  • Customer service and assistance
  • Activation of fuel pumps
  • Stocking Shelves
  • Fuel Sales
  • Dispensing Lottery Tickets
  • Store Merchandising
  • Sales
  • Shipping and Receiving
  • Cleaning
  • Point of Sale Systems
  • Cash Register Operation
  • Customer Complaint Resolution
  • Product and service sales
  • Customer assistance
  • Bagging and packaging
  • Basic math skills
  • Identification checks
  • Refunds and exchanges
  • Loss prevention
  • Multi-tasking ability
  • Heavy lifting
  • Coupons and gift cards
Work History
03/2018 to 08/2019 Sales Associate Planet Fitness Inc. | Delran, NJ,
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained records related to sales, returns and inventory availability.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
01/2016 to 01/2018 Hotel Receptionist Marcus Corporation | Denton, TX,
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted 70-100 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
06/2015 to 03/2016 Bertucci's Restaurant City Of Rock Island | Rock Island, IL,
  • Pumped gas for guests and took payments.
  • Facilitated sales of services and goods.
  • Maintained inventory of all saleable items.
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Verified over $3000 of cash and credit payments daily.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Worked closely with Managers to solve problems and handle customer concerns.
12/2013 to 01/2015 City Clerk City Of Palo Alto, Ca | City, STATE,
  • Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
  • Performed budgeting duties, including assisting in budget prep, expenditure review and budget administration.
  • Updated documents such as municipal codes and city charters.
  • Maintained fiscal records and accounts.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
Expected in 05/2013 to to High School Diploma | South Pemiscot High School, Steele, MO GPA:

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Resume Overview

School Attended

  • South Pemiscot High School

Job Titles Held:

  • Sales Associate
  • Hotel Receptionist
  • Bertucci's Restaurant
  • City Clerk


  • High School Diploma

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