sales associate resume example with 6+ years of experience
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
- Teamwork and Collaboration
- Order Processing
- POS System Operation
- Store Opening and Closing
- Cash Handling
- Self-Checkout Assistance
- Cash Handling Accuracy
- Problem-Solving
- Customer Service
- Upselling Techniques
- Verbal and Written Communication
- Retail Loss Prevention
- Friendly and Outgoing
- Money Transfer Systems
- Energetic Self-Starter
- Excellent Communication Skills
- Cash Register Operation
- B2B Sales and Customer Service
- Reading Comprehension Skills
- Sales Development
Marietta, GA, 06/2022 - 03/2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Reconciled cash and checks against computer records at end of shift.
- Verified amounts and integrity of every check or funds transfer.
- Tracked payments, account updates and customer interactions.
- Achieved or exceeded personal sales goals on consistent basis.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Used suggestive selling techniques to promote add-on sales.
Washington, DC, 06/2019 - 01/2022
- Enhanced performance through collaboration with diverse teams.
- Maintained records of customer needs and preferences.
- Planned and managed operations to achieve objectives within budgets.
- Organized teams and resources to optimize timely deliverables.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Researched and prepared reports required by management or governmental agencies.
- Recruited, interviewed and selected employees to fill vacant roles.
West Palm Beach, FL, 09/2012 - 06/2015
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
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Resume Overview
School Attended
- UTEL
Job Titles Held:
- Sales Associate
- Coordinator
- Manager
Degrees
- Some College (No Degree)
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