Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Cash Handling Accuracy
Retail Loss Prevention
Teamwork and Collaboration
Merchandising Knowledge
Policy and Procedure Adherence
Order Processing
Problem-Solving
Flexible Schedule
POS System Operation
Store Opening and Closing
Self-Checkout Assistance
Verbal and Written Communication
Cash Handling
Sales Goals Attainment
Stocking and Receiving
Inventory Control Procedures
Customer Service
Time Management
Stockroom Upkeep
Dispute Mediation
Upselling Techniques
Display Setup
[Type] Brand Promotions
Customer Needs Assessment
Product Recommendations
Merchandising
Relationship Selling
Retail Merchandising Expertise
Documentation and Recordkeeping
Reliable and Punctual
Written and Oral Communication Skills
Outgoing Personality
Sales Development
Sales Expertise
B2B Sales and Customer Service
Verbal/Written Communication
Client Account Management
Excellent Communication Skills
Friendly and Outgoing
Customer- and Service-Oriented
Listening Skills
Cash Register Operation
Team Player Mentality
Reading Comprehension Skills
Energetic Self-Starter
Negotiation Tactics
Money Handling
Retail Store Operations
Business Development
Product Sales
Experience
02/2019 to 01/2020
Sales AssociateMyeyedr – North Richland Hills, TX,
Worked with fellow sales team members to achieve group targets.
Increased purchase amounts by cross-selling with similar products.
Answered incoming telephone calls to provide store, products and services information.
Adhered to company initiatives and achieved established goals.
Helped customers find specific products, answered questions and offered product advice.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Engaged customers in friendly, professional dialogue to determine needs.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Collected payments and provided accurate change.
Received and displayed product shipments on store retail shelves upon delivery.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Used technology resources to assist customers in locating and selecting items.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Assessed customer needs to provide assistance and information on product features.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Built and maintained relationships with peers and upper management to drive team success.
Sold various products by explaining unique features and educating customers on proper application or usage.
02/2014 to 02/2019
Sales AssociateLumber Liquidators, Inc. – Milltown, NJ,
Worked with fellow sales team members to achieve group targets.
Increased purchase amounts by cross-selling with similar products.
Answered incoming telephone calls to provide store, products and services information.
Obtained signatures for financial documents and internal and external invoices.
Adhered to company initiatives and achieved established goals.
Trained new team members in cash register operation, stock procedures and customer services.
Helped customers find specific products, answered questions and offered product advice.
Answered product questions with up-to-date knowledge of sales and promotions.
Developed trusting relationships with customers by making personal connections.
Engaged customers in friendly, professional dialogue to determine needs.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Collected payments and provided accurate change.
Received and displayed product shipments on store retail shelves upon delivery.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Used technology resources to assist customers in locating and selecting items.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Assessed customer needs to provide assistance and information on product features.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Built and maintained relationships with peers and upper management to drive team success.
Sold various products by explaining unique features and educating customers on proper application or usage.
06/2014 to 01/2019
Store SupervisorTotal Wine – Friendswood, TX,
Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
Contributed to merchandising ideas at team meetings to increase sales.
Answered customer queries and complaints and provided prompt solutions.
Handled customer transactions and balanced cash drawers.
Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
Recorded quantities of damaged, faulty or expired items in product reports.
Maintained clean and organized facility to prevent accidents, damages and lost items.
Dealt with customer complaints and rectified product and service issues.
Tracked store inventories and ordered new materials to prevent shortages.
Received store deliveries and transported items to correct facility locations.
Implemented security measures to prevent store theft and trespassing.
Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Supervised work of cashiers, training new team members and monitoring performance.
Coordinated restocks to keep retail displays organized and full for customers.
Tracked inventory and conducted cycle counts to maintain accurate records.
Increased sales by optimizing in-store promotional strategies.
Education and Training
Expected in 01/2005 to to
Certificate: EMT Palm Beach State College - Lake Worth, FL GPA:
Expected in 02/1998 to to
GED: Adult Education Center Of Palm Beach - West Palm Beach, FL GPA:
Languages
English:
Native/ Bilingual
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
Supervision - Supervised team of three staff members.
Mentored 12 new sales associates.
Achieved $1 million sales goal.
Project Management - Worked directly with [departments, clients, management] to fulfill all needed equipment and supplies.
Resolved 100% of customer service issues within an adequate time frame to maximize loyalty and retention.
Led team to achieve sales goals, earning recognition from upper management and financial reward.
Creative Problem Solving: - Resolved product issue through consumer testing.
Consistently maintained high customer satisfaction ratings.
Exceeded sales goals by average of 10-15% in the quarter.
Developed relationships with numerous new clients and typically exceeded sales goals by 10-15%.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.