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Sales Associate Resume Example

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SALES ASSOCIATE
Professional Summary
Creative problem solver offers exceptional analytical, communication and interpersonal skills; extensive Mental Health and I/DD experience; management/supervisory skills and a commitment to proficiency and effectiveness for a progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne - Certified Customer Service experience over 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy and procedures manual for other agencies Music Director 6+ years
Skills
  • Project management
  • Strategic planning
  • Budgeting and finance
  • Recruitment and talent development
  • Process improvement
  • Visionary
  • Microsoft Office Suite expert
  • Visionary
  • Customer relations
  • Quality control
  • Personnel management
  • Customer-oriented
  • Accounts payable and receivable
  • Flexible thinker
  • Complex problem solving
  • Customer needs assessment
  • Microsoft Office Suite expert
Work History
Sales Associate04/2013 to Current
W.S. Badcock Corporation – Lynchburg , VA
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Built relationships with customers to increase likelihood of repeat business.
  • Contributed to team success by exceeding team sales goals by [number]%.
  • Contributed to team success by exceeding team sales goals by [number]%.
Utilization Management Specialist12/2012 to Current
Adventist Health System – Hendersonville , NC
  • Collected and analyzed data on the effectiveness of programs and projects.
  • Developed and streamlined systems for monitoring and tracking program effectiveness.
  • Documented and investigated complaints and potentially fraudulent claims.
  • Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
  • Attended monthly staff training sessions.
Case Manager10/2012 to 11/2012
Cvs Health – Alexandria , VA
  • Developed treatments and casework programs for an average of [Number] patients each month.
  • Supplied crisis intervention and substance abuse services to patients in the community.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Referred clients to social services agencies.
  • Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
  • Created strategies to meet the needs of mentally and physically disabled students.
  • Attended monthly staff training sessions.
  • Documented and investigated complaints and potentially fraudulent claims.
Qualified Professional (QMRP)11/2011 to 12/2012
Cvs Health – Anaheim , CA
  • Created strategies to meet the needs of mentally and physically disabled students.
  • Attended monthly staff training sessions.
  • Developed treatments and casework programs for an average of [Number] patients each month.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Investigated suspected cases of child abuse, neglect and exploitation.
  • Trained in working with patients with Asperger's Syndrome and high functioning Autism.
  • Supported patients and families in coping with problems resulting from severe illness.
Case Manager01/2011 to 09/2012
Einride – Amsterdam , NY
  • Developed treatments and casework programs for an average of [Number] patients each month.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Referred clients to social services agencies.
  • Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Trained in working with patients with Asperger's Syndrome and high functioning Autism.
  • Coordinated patient care from pre-admission to post-discharge follow-up.
  • Supported patients and families in coping with problems resulting from severe illness.
Office Manager03/2010 to Current
Cvs Health – Astoria , NY
  • Developed company personnel policies, standard operating procedures and employee handbooks.
  • Developed and facilitated all new-hire orientations.
  • Conducted employment verifications and investigations.
  • Built a comprehensive employee recruiting strategy.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Facilitated the criminal background check process for new hires.
  • Offered fair and equitable compensation by comparing current salaries with market pay.
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Shadowed employees to determine an accurate description of the duties and skills required for each position.
Director/Office Manager04/2006 to 12/2010
Unique Expressions K/R Inc – City , STATE
  • Directed planning, budgeting, vendor selection and quality assurance efforts.
  • Recommended process and systems improvements such as QA/QI.
  • Defined clear targets and objectives and communicated them to other team members.
  • Monitored timelines and flagged potential issues to be addressed.
  • Coordinated design meetings and decisions across 2 internal departments and teams.
  • Collected and analyzed data on the effectiveness of programs and projects.
  • Followed up on initial screening by visiting clients at their homes.
  • Developed and streamlined systems for monitoring and tracking program effectiveness.
  • Designed educational materials used to inform policymakers and community stakeholders.
  • Wrote summaries, reports and other correspondence regarding community outreach efforts.
  • Designed client satisfaction surveys, preserving the confidentiality of participants and program information.
  • Coordinated work groups and outreach activities.
Qualified Professional/Supervisor04/2003 to 03/2006
Sandhills Center LME – City , STATE
  • Attended monthly staff training sessions.
  • Gave one-on-one attention to students, while maintaining overall focus on the entire group.
  • Created strategies to meet the needs of mentally and physically disabled students.
  • Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement.
  • Developed treatments and casework programs for an average of [Number] patients each month.
  • Met with [Number] patients each day for regular therapeutic interviews.
  • Supported patients and families in coping with problems resulting from severe illness.
  • Coordinated patient care from pre-admission to post-discharge follow-up.
  • Referred patients to psychiatric and medical examinations, as well as to family assessment planning teams.
  • Trained in working with patients with Asperger's Syndrome and high functioning Autism.
Residence Hall Director- Administrator II08/2001 to 03/2003
North Carolina Agriculture & Technical State University – City , STATE
  • Politely assisted customers in person and via telephone.
  • Strengthened company's business by leading implementation of [project].
  • Worked directly with [departments, clients, management] to achieve [result].
  • Hired and trained [number] of staff.
TFN Project Coordinator03/2001 to 08/2001
Charles Drew Health Center – City , STATE
  • Directed planning, budgeting, vendor selection and quality assurance efforts.
  • Supervised the work of 5 community agenciesoffering constructive feedback on their work performance.
  • Defined clear targets and objectives and communicated them to other team members.
  • Monitored timelines and flagged potential issues to be addressed.
  • Coordinated design meetings and decisions across 5 community agencies.
  • Implemented a set of comprehensive tracking processes to monitor Tobacco Free Nebraska performance.
  • Collaborated with outside agencies in the community to achieve goals.
Case Manager11/1998 to 03/2001
Charles Drew Health Center – City , STATE
  • Assessed, screened and counseled [Number] clients each day.
  • Collected and analyzed data on the effectiveness of programs and projects.
  • Followed up on initial screening by visiting clients at their homes.
  • Educated [Number] clients each week on the prevention and treatment of HIV and other STDs.
  • Developed a user-friendly web-based data system for in-house program staff and outside stakeholders.
  • Developed and streamlined systems for monitoring and tracking program effectiveness.
  • Designed educational materials used to inform policymakers and community stakeholders.
  • Wrote summaries, reports and other correspondence regarding community outreach efforts.
  • Collected HIV risk assessment data and entered findings in a centralized database.
  • Designed client satisfaction surveys, preserving the confidentiality of participants and program information.
  • Coordinated work groups and outreach activities.
  • Assumed responsibility for the agency in the absence of the director.
  • Documented and investigated complaints and potentially fraudulent claims.
  • Educated community members about environmentally-related health issues.
  • Assessed and responded to individual and community health education needs.
WIC/Medical Clerk06/1998 to 11/1998
Charles Drew Health Center – City , STATE
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Directed calls to appropriate individuals and departments.
Education
MBA: Business AdministrationCurrentBellevue University- City, State
Master of Arts: Management6 2001Bellevue University- City, StateManagement
Bachelor of Science: Early Childhood12 1994North Carolina A&T State University- City, StateEarly Childhood
Certifications
Skills
Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm
Additional Information
  • NC SNAP Certified
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

87Good
Resume Strength
  • Formatting
  • Word choice
  • Length
  • Measurable results

Resume Overview

School Attended

  • Bellevue University
  • North Carolina A&T State University

Job Titles Held:

  • Sales Associate
  • Utilization Management Specialist
  • Case Manager
  • Qualified Professional (QMRP)
  • Office Manager
  • Director/Office Manager
  • Qualified Professional/Supervisor
  • Residence Hall Director- Administrator II
  • TFN Project Coordinator
  • WIC/Medical Clerk

Degrees

  • MBA : Business Administration Current
    Master of Arts : Management 6 2001
    Bachelor of Science : Early Childhood 12 1994

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