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sales associate resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail environments. Diligent about keeping merchandise presentable to maximize business revenue. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Also have 10+ years driving Class B CDL. Also have 8+ years working labor jobs

Skills
  • [Type] trend knowledge
  • Stocking and replenishing
  • Merchandising expertise
  • Sales expertise
  • Social perceptiveness
  • Adapt to diverse groups
  • Contract preparation
  • [Type] product knowledge
  • Client Service
  • Sales training
  • Upselling
  • Point of sale knowledge
  • Dining area cleanliness
  • Excellent people skills
  • Exceptional customer service
  • Shipment processing
  • Relationship building
  • Product promotions
  • Loss prevention
  • Merchandising understanding
  • Professional demeanor
  • Cash register operations
  • Multi-tasking strength
  • Cash register operation
  • Communication skills
  • Product and service sales
  • Problem-solving skills
Work History
10/2019 to 03/2020
Sales Associate Conn's, Inc. Webster, TX,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Trained and developed [Job Title]s in company processes, product knowledge, customer service and selling techniques.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by [Number]% over [Timeframe] by offering consultation on products and services and applying customer service and upselling techniques.
  • Educated customers on promotions to enhance sales.
08/2019 to 03/2020
Delievery Driver United Natural Foods Inc Fiskeville, RI,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Kept warehouse and associated outside areas neat and clean at all times.
  • Interpreted maps and followed written and verbal directions.
03/2016 to 04/2018
Class B CDL Truck Driver Conn's, Inc. Wichita Falls, TX,
  • Reviewed routes and expected delivery time frames to determine order of deliveries.
  • Loaded truck and properly secured items to prevent damage for over [Number] deliveries.
  • Updated routes based on weather and road conditions in real time to decrease delivery times by [Number]%.
  • Recorded each delivery using proper paperwork before leaving warehouse.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Planned delivery routes and most efficient methods of distribution.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
03/1999 to 06/2008
Sales Associate Walmart City, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Tracked stock using company inventory management software.
  • Trained and developed [Job Title]s in company processes, product knowledge, customer service and selling techniques.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Achieved perfect attendance record for [Number] months consecutively.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Increased account base by [Number] to [Number] over [Timeframe], leveraging networking and referrals.
  • Processed product returns and assisted customers with other selections.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales by [Number]% over [Timeframe] by offering consultation on products and services and applying customer service and upselling techniques.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Completed orders through [Type] system and organized product deliveries to meet customer timetables.
  • Educated customers on promotions to enhance sales.
Education
Expected in 06/2000
GED:
Parkersburg High School - Parkersburg, WV,
GPA:

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Resume Overview

School Attended

  • Parkersburg High School

Job Titles Held:

  • Sales Associate
  • Delievery Driver
  • Class B CDL Truck Driver
  • Sales Associate

Degrees

  • GED

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