Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Check payment processing
  • Conflict and dispute resolution
  • Effective customer upselling
  • Speech clarity
  • Effective sales techniques
  • Cash handling accuracy
  • Merchandising knowledge
  • Retail loss prevention
  • Customer service
  • Money handling
  • Verbal/written communication
  • Inventory management
  • Outgoing personality
  • Team player mentality
  • Written and oral communication skills
  • Superb time management
  • Results-oriented
  • Active listening
  • Reading comprehension skills
  • Energetic self-starter
  • Accurate money handling
  • Reliable and punctual
  • Time management ability
  • Excellent communication skills
Experience
05/2016 to Current Sales Associate Total Wine | Claymont, DE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted customers by finding items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed upselling techniques.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas or more.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Recommended merchandise to customers based on needs and preferences.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
03/2013 to 10/2015 Sales Associate Total Wine | Fort Myers, FL,
  • Used cash register system to ring up customer purchases, process payments and issue receipts.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Educated customers on product and service offerings.
  • Drove sales of items and products by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Recommended optimal merchandise based on customer needs and desires.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Communicated with customers about offerings, including policies, restrictions and refund policies.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
01/2009 to 03/2013 Security Officer Swedishamerican | Byron, IL,
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
  • Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
  • Checked and secured building entrances over.
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
  • Monitored security cameras and fire, building and alarm systems.
  • Provided security presence for events.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
  • Patrolled premises to ensure safety of employees and visitors.
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Patrolled areas every hour to protect facilities and travelers.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Monitored and secured building entrances.
  • Enforced security regulations and calmly and promptly escorted non-compliant individuals to secure areas for processing.
  • Documented all security-related situations, and in-depth reports for submission to supervisor.
01/2007 to 03/2013 Banquet Server Crystal Springs Resort | Hamburg, NJ,
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Set up for events with attendees, preparing serving and appetizer trays and setting tables.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Collaborated with kitchen staff to maintain efficiency in food delivery, adapting service based on customer requests and kitchen readiness.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Carried appetizer and drink trays around [Type] events, maneuvering around guests and furniture without spilling.
  • Collected dishes promptly after each course, cleared crumbs and glassware, and maintained customer satisfaction.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Educated guests on meals during [Type] events, answering questions and bringing special orders.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Designed custom private function and banquet packages to accommodate groups of up to 300 guest including business dinners, sales presentations, club meetings, weddings and charity events.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Education and Training
Expected in 09/2005 Associate of Applied Science | Meidcal Coding Taylor Business Institute, Chicago, IL GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Taylor Business Institute

Job Titles Held:

  • Sales Associate
  • Sales Associate
  • Security Officer
  • Banquet Server

Degrees

  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: