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Sales Associate Resume Example

Resume Score: 90%

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SALES ASSOCIATE
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Friendly Sales Associate adept at working in diverse retail and customer service environments.
Highlights

l Skilled in call center operations

l Committed to maintaining data integrity

l Exceptional workflow management

l Exceptional communication skills

l Creative problem solver

l Quick learner  


  • l Strong problem solving aptitude
  • l Adheres to customer service procedures
  • l Persuasive speaker
  • l Trusted key holder
  • l Credit card processing
Experience
Sales Associate
March 2014 to May 2014
Walmart - Las Cruces, NM

lStocked and replenished merchandise according to store merchandising layouts.

l Priced merchandise, stocked shelves and took inventory of supplies.

l Cleaned and organized the store, including the checkout desk and displays.

l Alerted customers to upcoming sales events and promotions.

l Identified potential shoplifters and alerted management.

l Handled all customer relations issues in a gracious manner and in accordance with company policies.

l Welcomed customers into the store and helped them locate items.

l Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

l Verified that all customers received receipts for their purchases.

l Followed merchandising guidelines to present visually appealing displays.

l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

Worked with the management team to implement the proper division of responsibilities.

l Answered customer telephone calls promptly and in an appropriate manner.

l Determined customer needs by asking relevant questions and listening actively to the responses.

Sales Associate
March 2014 to March 2014
Empereon - Las Cruces, NM

l Effectively managed a high-volume of inbound and outbound customer calls.

l Addressed and resolved customer product complaints empathetically and professionally.

l Gathered and verified all required customer information for tracking purposes.

l Defused volatile customer situations calmly and courteously.

Lab Assistant
May 2012 to September 2013
New Mexico State University - Las Cruces, NM

l Performed lab tests and communicated results.

l Helped Grad student and Professor with field work when needed.

l Cleaned and organized lab.

l Collected and organized various data and communicated results to all persons working on experiment.

l Addressed and resolved customer product complaints empathetically and professionally.

l Gathered and verified all required customer information for tracking purposes.

l Defused volatile customer situations calmly and courteously.

l Accurately documented, researched and resolved customer service issues.

l Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

l Referred unresolved customer grievances to designated departments for further investigation.

l Resolved service, pricing and technical problems for customers by asking clear and specific questions.

l Managed high call volume with tact and professionalism.

l Initiated operations improvements to improve overall call center productivity.

l Acted professionally and patiently when addressing negative customer feedback.

l Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

l Met or exceeded service and quality standards every review period.

Sales Associate
October 2012 to January 2013
Khols - Las Cruces, NM

l Defused volatile customer situations calmly and courteously.

l Acted professionally and patiently when addressing negative customer feedback.

l Met or exceeded service and quality standards every review period.

l Stocked shelves and supplies and organized displays.

l Organized racks and shelves to maintain the visual appeal of the store. l Greeted customers and ascertained customers' needs.

l Answered questions regarding the store and its merchandise.

l Developed positive customer relationships through friendly greetings and excellent service.

l Welcomed customers into the store and helped them locate items.

l Identified potential shoplifters and alerted management.

l Cleaned and organized the store, including the checkout desk and displays.

l Priced merchandise, stocked shelves and took inventory of supplies.

l Educated customers about the brand to incite excitement about the company's mission and values.

l Determined customer needs by asking relevant questions and listening actively to the responses.

Customer Service Representative
February 2014 to April 2014
General Dynamics Information Technology - Las Cruces, NM

-Answered customers' questions and addressed problems and complaints and via phone.

-Built customer confidence by actively listening to their concerns and giving appropriate feedback.


Education
High School Diploma : 2011Mayfield Highschool - Las Cruces, NM, USHigh School Diploma: 2011 Mayfield Highschool - 1955 N Valley Dr, Las Cruces, NM 88007
Bachelor of Science : NursingNew Mexico State University - Las Cruces, NM, USBachelor of Science: Nursing, Current New Mexico State University - 1780 E University Ave, Las Cruces, NM 88003
Skills
Associate, Customer Service, Receptionist, Retail Sales, Sales, Sales Associate, Inventory, Field Work, Lab Assistant, Best Practices, Customer Relations, For Sales, Merchandising, Sales And, Sales Events, Telephone, Call Center Representative, Credit, Credit Card, Customer Service Representative, Customer Support, Data Integrity, Etiquette, Problem Solver, Problem Solving, Retail, Retail Marketing, Workflow, Workflow Management, Operations, Pricing, Greetings, Its, Inbound And Outbound
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Walmart
  • Empereon
  • New Mexico State University
  • Khols
  • General Dynamics Information Technology

School Attended

  • Mayfield Highschool
  • New Mexico State University

Job Titles Held:

  • Sales Associate
  • Lab Assistant
  • Customer Service Representative

Degrees

  • High School Diploma : 2011
    Bachelor of Science : Nursing

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