l Skilled in call center operations l Committed to maintaining data integrity l Exceptional workflow management l Exceptional communication skills l Creative problem solver l Quick learner |
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lStocked and replenished merchandise according to store merchandising layouts.
l Priced merchandise, stocked shelves and took inventory of supplies.
l Cleaned and organized the store, including the checkout desk and displays.
l Alerted customers to upcoming sales events and promotions.
l Identified potential shoplifters and alerted management.
l Handled all customer relations issues in a gracious manner and in accordance with company policies.
l Welcomed customers into the store and helped them locate items.
l Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
l Verified that all customers received receipts for their purchases.
l Followed merchandising guidelines to present visually appealing displays.
l Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Worked with the management team to implement the proper division of responsibilities.
l Answered customer telephone calls promptly and in an appropriate manner.
l Determined customer needs by asking relevant questions and listening actively to the responses.
l Effectively managed a high-volume of inbound and outbound customer calls.
l Addressed and resolved customer product complaints empathetically and professionally.
l Gathered and verified all required customer information for tracking purposes.
l Defused volatile customer situations calmly and courteously.
l Performed lab tests and communicated results.
l Helped Grad student and Professor with field work when needed.
l Cleaned and organized lab.
l Collected and organized various data and communicated results to all persons working on experiment.
l Addressed and resolved customer product complaints empathetically and professionally.
l Gathered and verified all required customer information for tracking purposes.
l Defused volatile customer situations calmly and courteously.
l Accurately documented, researched and resolved customer service issues.
l Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
l Referred unresolved customer grievances to designated departments for further investigation.
l Resolved service, pricing and technical problems for customers by asking clear and specific questions.
l Managed high call volume with tact and professionalism.
l Initiated operations improvements to improve overall call center productivity.
l Acted professionally and patiently when addressing negative customer feedback.
l Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
l Met or exceeded service and quality standards every review period.
l Defused volatile customer situations calmly and courteously.
l Acted professionally and patiently when addressing negative customer feedback.
l Met or exceeded service and quality standards every review period.
l Stocked shelves and supplies and organized displays.
l Organized racks and shelves to maintain the visual appeal of the store. l Greeted customers and ascertained customers' needs.
l Answered questions regarding the store and its merchandise.
l Developed positive customer relationships through friendly greetings and excellent service.
l Welcomed customers into the store and helped them locate items.
l Identified potential shoplifters and alerted management.
l Cleaned and organized the store, including the checkout desk and displays.
l Priced merchandise, stocked shelves and took inventory of supplies.
l Educated customers about the brand to incite excitement about the company's mission and values.
l Determined customer needs by asking relevant questions and listening actively to the responses.
-Answered customers' questions and addressed problems and complaints and via phone.
-Built customer confidence by actively listening to their concerns and giving appropriate feedback.
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Companies Worked For:
School Attended
Job Titles Held:
Degrees
