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Sales Associate Resume Example

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JM
SALES ASSOCIATE
Summary

Performance-driven sales professional with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image.

Skills
  • Dispute mediation
  • Inventory control procedures
  • Relationship selling
  • Merchandising knowledge
  • POS system operation
  • Results-oriented
  • Excellent communication skills
  • Active listening
  • Product Sales
  • Documentation and recordkeeping
  • Customer- and service-oriented
  • Policy compliance
  • Safety procedures
  • Operations monitoring
  • Issue resolution
  • Amusement operations
  • Promotions
  • Corporate vision and values
  • Security processes
Experience
12/2018 - CurrentSales AssociateFloor & Decor | San Antonio, TX
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Negotiated and closed deals with minimal oversight.
  • Processed orders through system and coordinated product deliveries.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Offered product and service consultations and employed up selling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of 50-60 customers per day by responding to inquiries and locating products.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Surpassed daily sales goals by up to 80% by cross-selling Installation Materials and promoting additional products.
  • Displayed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Drove sales of marble and glass tile by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Met or exceeded up selling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Drove substantial sales with more than $25,000 in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Communicated with customers about installation classes, design services, offerings, including policies, restrictions and refund policies.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
02/2017 - 05/2019Ride OperatorSeaWorld Parks & Entertainment | San Antonio, TX
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Checked seatbelts of all riders to maximize safety and manage risk.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Inspected equipment to detect wear and tear, notifying Supervisors of parts needing immediate repair.
  • Attended all offered training to build customer service and Awareness skills.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • De-boarded passengers for safety to repair attraction equipment for optimal operation.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Interacted with a few thousand guests per day with friendly, patient manner to deliver positive, fun experience.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Provided assistance by directing patrons to various parts of facility, specific events and landmarks.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
02/2016 - 08/2016Guest Experience HostSeaWorld Parks & Entertainment | San Antonio, TX
  • Accommodated guests with special needs, including accommodations for and wheelchairs.
  • Perform crowd control tasks in order to open and close area safely and efficiently
  • Performs and monitors ticket product validation process
  • Assists guest with park entrance and exit inquires
  • Maintain cleanliness of area, to include sweeping, changing trash bins, and other miscellaneous cleaning duties
  • Completes opening and closing procedures in an efficient and timely manner
  • Work as part of a team to increase productivity and while providing excellent guest service
  • Consistently practices safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting unsafe situations
  • Provides excellent guest service to guest and ambassadors
  • Maintains a professional appearance and behavior that meets SEA standards
Education and Training
06/2017High School Diploma
Kipp University Prep High School | San Antonio, TX
Accomplishments
  • Had monthly flooring sales of up to $120K
  • Mentored 4 new sales associates.
  • Consistently exceeded daily sales targets with an average of $5,000 in sales each day.
  • Recognized in satisfactory customer reviews.
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Resume Overview

Companies Worked For:

  • Floor & Decor
  • SeaWorld Parks & Entertainment

School Attended

  • Kipp University Prep High School

Job Titles Held:

  • Sales Associate
  • Ride Operator
  • Guest Experience Host

Degrees

  • 06/2017 High School Diploma

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