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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Authorized to work in the US for any employer Detail-oriented Assistant Manager establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Skills
  • Stocking and Receiving
  • Merchandising Knowledge
  • Problem-Solving
  • Sales Monitoring
  • Display Setup
  • Cash Handling Accuracy
  • Policy and Procedure Adherence
  • Customer Needs Assessment
  • Self-Checkout Assistance
  • Customer Service
  • Teamwork and Collaboration
  • Recruitment and Hiring
  • Hiring and Training
  • Onboarding and Orientation
  • Employee Coaching and Motivation
  • Staff Training
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Complex Problem Solving
  • Performance Tracking and Evaluation
Education and Training
College of Lake Co Grayslake, IL, Expected in 12/2021 Associate of Arts : Social Work - GPA :
Warren Township High School Gurnee, IL Expected in 05/2019 High school diploma : - GPA :
Certifications
Customer Service (5 years) Cleaning (3 years) Computer Skills (4 years) Assistant Manager Experience (1 year) Management (1 year) Certifications and Licenses ServSafe Food Handler February 2022 to February 2025
Experience
Massage Envy - Sales Associate, Assistant Manager
Lake Forest, CA, 12/2019 - Current
  • I manage employees and make sure that things are running smoothly, maintain a clean and comfortable environment for our members, provide excellent customer service, and fix any issues that may arise calmly and professionally.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Acted as initial contact in addressing customer concerns.
Dairy Queen - Crew Member
Round Rock, TX, 09/2021 - 01/2022
  • Prep food in the morning as well as prepare and make the pizzas and cash people out for the food they ordered
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
Woodman's Food Market - Bagger and Cashier and Gas Station Clerk
City, STATE, 07/2019 - 06/2020
  • When working in the store I usually check people out, I answer questions, I clean registers, and sweep the floor when asked to do so
  • I sometimes help with stocking and putting items back where they belong
  • When working in the gas station I check people out as well and answer any questions customers might have, I also answer phones.
  • Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Inspected identification to determine proper age of customers for alcohol and cigarettes.
  • Sold store items and vehicle services to customers.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Processed gas and amenities payments.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
Sigler's Automotive Inc - Invoicing Clerk and Customer Service
City, STATE, 02/2017 - 05/2019
  • I input data into computers and answered the phone, I talked to customers when they would come in and answer any questions they might have.
  • Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
  • Evaluated services rendered and generated invoices for clients.
  • Responded to client inquiries regarding billing discrepancies by researching issues.
  • Processed invoice payments and recorded information in account database.
  • Managed all payments processing, invoicing and collections tasks.
  • Developed strong professional rapport with vendors and clients.
  • Created highly organized filing system for account documents resulting in increased efficiency.
  • Contacted vendors to follow up on late invoices.

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Resume Overview

School Attended

  • College of Lake Co
  • Warren Township High School

Job Titles Held:

  • Sales Associate, Assistant Manager
  • Crew Member
  • Bagger and Cashier and Gas Station Clerk
  • Invoicing Clerk and Customer Service

Degrees

  • Associate of Arts
  • High school diploma

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