Authorized to work in the US for any employer Detail-oriented Assistant Manager establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
- Stocking and Receiving
- Merchandising Knowledge
- Problem-Solving
- Sales Monitoring
- Display Setup
- Cash Handling Accuracy
- Policy and Procedure Adherence
- Customer Needs Assessment
- Self-Checkout Assistance
- Customer Service
- Teamwork and Collaboration
- Recruitment and Hiring
- Hiring and Training
- Onboarding and Orientation
- Employee Coaching and Motivation
- Staff Training
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Complex Problem Solving
- Performance Tracking and Evaluation
Lake Forest, CA, 12/2019 - Current
- I manage employees and make sure that things are running smoothly, maintain a clean and comfortable environment for our members, provide excellent customer service, and fix any issues that may arise calmly and professionally.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Acted as initial contact in addressing customer concerns.
Round Rock, TX, 09/2021 - 01/2022
- Prep food in the morning as well as prepare and make the pizzas and cash people out for the food they ordered
- Wiped down tables and equipment, swept and refilled stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed fast food products in approved containers, cups and bags.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in operations.
- Restocked supplies, removed trash and cleaned areas.
- Answered customer questions and took orders.
City, STATE, 07/2019 - 06/2020
- When working in the store I usually check people out, I answer questions, I clean registers, and sweep the floor when asked to do so
- I sometimes help with stocking and putting items back where they belong
- When working in the gas station I check people out as well and answer any questions customers might have, I also answer phones.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Sold store items and vehicle services to customers.
- Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
- Processed gas and amenities payments.
- Processed cash and credit payments for gasoline, food and other merchandise.
- Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
City, STATE, 02/2017 - 05/2019
- I input data into computers and answered the phone, I talked to customers when they would come in and answer any questions they might have.
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Evaluated services rendered and generated invoices for clients.
- Responded to client inquiries regarding billing discrepancies by researching issues.
- Processed invoice payments and recorded information in account database.
- Managed all payments processing, invoicing and collections tasks.
- Developed strong professional rapport with vendors and clients.
- Created highly organized filing system for account documents resulting in increased efficiency.
- Contacted vendors to follow up on late invoices.
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Resume Overview
School Attended
- College of Lake Co
- Warren Township High School
Job Titles Held:
- Sales Associate, Assistant Manager
- Crew Member
- Bagger and Cashier and Gas Station Clerk
- Invoicing Clerk and Customer Service
Degrees
- Associate of Arts
- High school diploma
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