Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Smart front desk receptionist dedicated to providing exemplary customer service and engagement. Honest and punctual professional with handling the front desk and multiple talents.
Dedicated and hardworking front desk receptionist leads and motivates other workers to provide exceptional service every time. Knowledgeable about all aspects of store operations to target improvements and enhance operations.
Signed for incoming shipments in manager's absence.
Connected with customers to provide assistance and collect feedback to optimize operations.
Set up visually appealing promotional displays.
Delegated tasks appropriate to individual employees to provide development opportunities.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized and updated schedules to optimize coverage for expected customer demands.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Evaluated daily transactions for suspected fraud or criminal activity.
Calculated bill totals and tax amounts.
Recommended improvements to store procedures.
Evaluated transactions for suspected fraud.
Front Desk Receptionist/Night Auditor, 02/2016 - 01/2022 Days Inn Hotel – City, STATE,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Answered telephones and greeted visitors to assist, answer questions and direct.
Received incoming calls and coordinated with staff to fulfill customer requests.
Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Responded to inquiries and room requests made online, by phone and via email.
Signed for packages, recorded deliveries and distributed to personnel.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Assisted hotel guests with check in and out procedures courteously.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Documented wake-up requests and set up automatic calls in system.
Completed nightly updates to hotel rates and individual room charges.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Maintained cleanliness of bathrooms, lobby and front desk.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Performed balance procedures for hotel accounts and resolved discrepancies.
Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
Updated accounts and logs throughout shift to keep up with all requirements.
Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
Assessed checklist on daily basis and planned shift accordingly.
Cultivated professional relationships with guests, improving customer retention through coordinated service.
Arranged special accommodations for guests to enhance visitor experiences.
Monitored reservations to track incoming parties and special events.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Facilitated successful front desk operations for high-volume hotel.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Generated daily, weekly and monthly [Type] reports to close out day and meet objectives.
Reviewed item requests and room service orders for accuracy and needed assistance.
Managed inventory of keys and linens each day and included all necessary information on audit reports.
Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
Created spreadsheets using [Software] and entered financial information daily to keep critical details well-organized and accessible to appropriate staff members.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Posted room charges for food, liquor and telephone calls based on individual customer actions.
Volunteered to take on duties and tasks for [Job Title] and [Job Title] during peak periods or staff absences.
Input customer data into reservation systems and updated to reflect room changes.
Followed facility security protocols, including [Task] and [Task] to safeguard guests and personnel.
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
Front Desk Agent, 01/2012 - 02/2016 Comfort Inn Hotel – City, STATE,
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Answered telephones and greeted visitors to assist, answer questions and direct.
Posted charges, updated accounts and issued bills to departing guests.
Received incoming calls and coordinated with staff to fulfill customer requests.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Responded to inquiries and room requests made online, by phone and via email.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Facilitated successful front desk operations for high-volume hotel.
Coordinated with internal departments to handle wide range of guest needs.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Stayed current on local attractions and special events to help guests with entertainment options.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Input customer data into reservation systems and updated to reflect room changes.
Supervised daily operations of hotel front desk in absence of manager.
Communicated safety processes and procedures with customers during emergencies.
Education and Training
High School Diploma: , Expected in 06/2008 - Triton High School - Erwin, NC GPA:
: , Expected in - North Carolina Central University - Durham, NC GPA:
Additional Information
Im 32 years old and i love working with customers,I've worked with customers practically my whole life. Without customers there is no job or a reason to work, without customers there is no money as well, we want to make them feel comfortable every and each time to keep them coming back to us. I am very punctual believe in coming to work on time, i don't have any children or anything to stop me from getting to work on time and im available seven days a week. I have my own transportation to get to and from work. I am also very familiar with the different systems hotels use far as Opera, SynXis, I have worked with wyndham and choice hotels. There is not a system to hard for me that i cant learn in a matter of minutes am a quick learner and a hardworker, who loves to work and provide for myself, i have been working since the age of 15, im dedicated to my job and my job has my best interest. Any place that i got hired at i could go back to without a problem, I am an over achiever when it comes to working and don't mind getting the job done no matter how long it takes. Which ever job chooses me to work for them they want be let down or make a wrong decision.
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