Provided high-level management and administrative project coordination support and managed teams as needed
Oversaw new employee set-up (cube assignment, equipment, etc.) and maintained employee payroll records
Managed bookkeeping duties, payroll, and facilitated requests for financial documents made by auditors
Managed travel arrangements and expense reports, ordered office supplies, and monitored inventory
Filed records of major accounts and managed multiple tasks, deadlines and projects
Coordinated meetings, maintained calendars and scheduled appointments as needed
Maintained and updated spreadsheets, assisted with meeting set-up for Power Point presentations Electronic Records/Data Management
Compiled, sorted and verified the accuracy of data before it was entered into the system
Compared data with source documents, or re-entered data in verification format to detect errors
Located and corrected data entry errors, or reported them to supervisors
Entered data into computers for use in analyses and participated in the publication of data/information Administrative Support
Performed filing, drafting and editing of office memos, and managed office supply inventory
Offered support to other team members needing assistance with various office administrative duties
Trained employees on a new process to scheduled vacation time electronically
Assembled training material for employees and conducted office errands
Handled event planning and execution of internal office functions and other society/social events Customer Service
Worked in fast-paced environments with the ability to think quickly and successfully handle challenging clients
Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles COMPUTER SKILLS
Microsoft Office Suite
Employee of the Year, 1998, 2000, 2003, and achieved monetary gifts
Outstanding Employee of the Quarter, 2000 - 2004
Motivational Speaker - McNair Middle School 1995 - 2001
Dean's List; 2004-2007
The National Society of Leadership and Success, Sigma Alpha Pi -2013
Sales Assistant01/2013 to CurrentBelkMcDonough, Georgia
Response to customers' queries and concerns
Receive payment through cash, cheque and credit card
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and dropping cash bag
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
Compute sales prices, total purchases and receive and process cash or credit payment
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Recommend, select, and help locate or obtain merchandise based on customer needs and desires
Answer questions regarding the store and its merchandise
Place special orders or call other stores to find desired items
Exchange merchandise for customers and accept returns
Bag or package purchases, and gifts wrap
Secretary01/2010 to 01/2013Gross & Gross Trucking IncCarrollton, Georgia
Prepared letters, filed logs books and purchase receipts. Organized/tracked expenses for monthly review.
Handled bookkeeping responsibilities using Quicken software, managed monthly bills, gas tickets, information pertaining to the truck drivers, and matched bank statements with received and deposited payment statements.
Successfully handled an external audit by preparing and organizing financial records and ensuring all information was accurate and updated.
AT&T-Executive Assistant01/1984 to 01/2007AT&TAtlanta, Georgia
Acted as Assistant Manager for a staff of 6-8 employees when manager was out or needed assistance with task delegation and scheduling.
Entered daily payroll for over 200 employees Bocris system.
Answered multi-phone system and directed lines to different departments and employees including customer service representatives, managers, and Center Managers.
Created, maintained, and entered information into databases.
Updated database with daily schedules customer service representatives and kept track of leave time, such as vacation and personal time for employees.
Handled daily and monthly reports for the office, documented real time metrics (i.e., sales per hour, contracts per hour, idle time, drops per hour, etc.) and calculated and produced daily reports.
Coordinated office social networking events including luncheons, parties, meetings, etc.
Ordered office supplies and conducted research for Project Managers.
Made copies of correspondences and other printed material.
Greeted visitors or callers and handled their inquiries or directed them to the appropriate employees according to their needs.
Planned events and developed programs, agendas, and services according to manager requirements.
Certificate: Human Resource ManagementKeller Graduate School of ManagementStockbridge, Georgia, USKeller Graduate School of Management, Stockbridge, Georgia Certificate in Human Resource Management, June 2013
Master: Public Administration, Healthcare ManagementDeVry UniversityDecatur, Georgia, USMaster in Public Administration | Concentration in Healthcare Management, February 2012 DeVry University, Decatur, Georgia
Bachelor of Science: Business AdministrationBachelor of Science Degree in Business Administration | Concentration in Project Management, October 2008
Certificate in Human Resource Management
Maintained and updated spreadsheets, assisted with meeting set-up for Power Point presentations
Sales, Contracts, Customer Service, Database, Databases, Executive Assistant, Metrics, Multi-phone, Networking, Office Supplies, Payroll, Phone System, Real Time, Receptionist, Retail Sales, Scheduling, Audit, Bookkeeping, Drivers, Quicken, Secretary, Cash, Credit, Credit Card, Exchange, Greet, Its, Sales And, Sales Assistant, Security, Security Practices, Vouchers, Accounts And, Administrative Support, Arrangements, Clients, Data Entry, Data Management, Drafting, Event Planning, Filing, Inventory, Maintained Calendars, Major Accounts, Microsoft Office, Ms Office, Office Administrative, Oracle, Siebel, Training, Travel Arrangements, Human Resource Management, Healthcare, Healthcare Management, Project Management
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Companies Worked For:
Gross & Gross Trucking Inc
Keller Graduate School of Management
Job Titles Held:
Certificate : Human Resource Management Master : Public Administration, Healthcare Management Bachelor of Science : Business Administration
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