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SALES ASSISTANT and ADMIN Resume Example

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SALES ASSISTANT AND ADMIN
Professional Summary

Detailed oriented, efficient CUSTOMER SERVICE with advanced skills in records management. Handles incoming records, file transfers and destruction orders. Analytical and critical thinker with excellent judgment.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Organized with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and taking and/or transcribing minutes.

Work History
SALES ASSISTANT and ADMIN ,08/2009 - CurrentCompany Name, City, State
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Was entrusted to and/or held to uphold the strictest confidentiality of our client's as we dealt daily with client's financial information and credentials.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Recorded expenses and maintained accounting records by compiling his monthly Expense report.
  • Created and implemented standard operating procedures for records handling.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Maintained clean and neat reception area to promote positive, professional environment and to give visitors and/or clients positive first impression.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Produced highly accurate internal and external letters and memoranda.
CUSTOMER SERVICE REPRESENTATIVE,10/2007 - 10/2008Company Name, City, State
  • Proved efficient and successful working within tight deadlines and fast-paced atmosphere.
  • Answered and managed many incoming calls per day.
  • Answered incoming customer telephone calls courteously and promptly to avoid and/or cut down on-hold wait times, while also making outgoing phone calls to help any client or vendor, when applicable.
  • Lots of data entry
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Communicated with vendors and/or our work force team regarding order(s), problems with orders, and/or shipping
  • Coordinated shipping logistics so that the order(s) filled truck loads as full and efficiently as possible while staying within requirements.
  • Compiled and distributed business correspondence and/or time sensitive report(s) to the correct department(s) and/or personnel in a time manner
  • Strived to be efficient, courteous, and professional at all times
Deputy Tax Assessor,09/1987 - 04/2007Company Name, City, State
  • Prepared and maintained current data on each parcel assessed, including maps of boundaries, inventories of land and structures and applicable exemptions.
  • Completed inspections of properties and property improvements within our County to determine market values.
  • Inspected new construction sites within our County to establish current values in line with market trends .
  • Tracked property information and updated listings in computer database to maintain current files.
  • Issued noticed to taxpayers regarding property annexations and updated tax assessments.
  • Gathered and documented details about each property, including type of construction, methods used and important details to facilitate accurate assessments.
  • Computed final estimation of property values, taking into account such factors as depreciation, value comparisons of similar properties and income potential.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma, 05/1988
THRASHER ATTENDANCE CENTER -City
REFERENCES

AVAILABLE UPON REQUEST

Skills
  • Proficient and courteous customer service
  • Office administration and support
  • Data entry skills
  • Organization and Time management
  • Meeting arrangements
  • Customer and client relations
  • Records management
  • Approx 50-60 WPM typing speed
  • Recordkeeping
  • Scheduling and calendar management
  • Social media knowledge
  • Multi-line phone proficiency
  • Business correspondence
  • Scheduling
  • Accounting familiarity
  • Filing and data archiving
  • Report preparation
  • Inbound and Outbound Calling
  • Order Fulfillment
  • Good listening skills
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Money handling abilities
  • Adaptability / flexibility
  • Verbal and written communication
  • Multitasking abilities
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Resume Overview

School Attended

  • THRASHER ATTENDANCE CENTER

Job Titles Held:

  • SALES ASSISTANT and ADMIN
  • CUSTOMER SERVICE REPRESENTATIVE
  • Deputy Tax Assessor

Degrees

  • High School Diploma , 05/1988

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