LiveCareer-Resume

sales assistant resume example with 8 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Knowledgeable Assistant Manager fluent in English and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales Optimistic, creative and hardworking looking to join passionate team at unique store. Expert at helping customers find items, discover new products and enjoy positive overall store experience. Talented Sales Assistant bringing years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills
  • Product and service sales
  • Stocking and replenishing
  • Store opening and closing
  • Point of sale knowledge
  • Communication skills
  • Payment processing
  • Cash handling
  • Cash register operation
  • Report writing and analysis
  • Safety compliance
  • Business development
  • Asset protection
  • Character development
  • Powerful negotiator
  • Patient evaluations
  • Records administration
  • Organization
  • Purchasing and planning
  • Risk management processes and analysis
  • Invoicing and shipping documentation
  • Regulatory compliance
  • Invoice verification
  • Correspondence management
  • Order taking
  • Team building
  • Quality assurance requirements
  • Risk management
  • Loss prevention
  • Commercial construction
  • Interviewing
  • Customer needs assessment
  • Extremely organized
Work History
Sales Assistant, 10/2019 to Current
Belmont VillageGlenview, IL,
  • Provided pricing information to customers regarding specific products.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Functioned as backup in areas of sales, support, and services.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Acquired 130 new customers, generating 70% of team revenue.
  • Completed orders through internal system and organized product deliveries to meet customer timetables.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Formed technical solutions, assigned costs and developed presentations to support sales staff.
  • Conferred with customers to understand needs and make targeted recommendations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Assistant Owner, 05/2017 to 10/2019
Lowe's Companies, Inc.Yonkers, NY,
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35%.
  • Assisted with marketing strategy creation and advertising initiatives to better promote company to public.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate restructurings.
  • Supported regulatory compliance by overseeing all audits to verify protocol adherance. and osha compliance
  • Worked directly with management, and Sales department to brainstorm, discuss strategy and mitigate All Day to Day and Insurance claim issues.
  • Managed all purchasing, sales, marketing and customer account operations to ensure efficiency and performance.
  • Directed HR operations, including strategic workforce planning, goal cascading, performance management, staffing and benefits administration.
  • Supervised 63 employees and roofing crews, overseeing efficiency of roof replacement and all other work on insurance scopes.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Promoted positive customer experience through day-to-day supervision and management of corporate facility.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class roofing work.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Led business planning, developed market strategy and established direct procurement of products from Roofing vendors.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager, 05/2016 to 05/2017
Travelcenters Of AmericaWest Memphis, AR,
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Engaged and interacted with customers to create positive Tan experiences and drive revenue growth.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Drove branch sales to achieve 90% ranking among 3 locations company-wide during year.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reported to district manager regarding all store and staff issues, financial goals and sales.
Customer Service Representative, 05/2013 to 05/2016
Cad/Cam Designer Lab Tech Brighter Image LabCity, STATE,
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered an average if 50 calls per day by addressing customer inquires
  • Designed parts using injection molding techniques and assisted with the design of molds
  • Built functional prodotypes of products components and mechanisms
  • Took impressions for retainers and appliances
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Entered customer interaction details in 3D CAD to track requests, document problems and record solutions offered.
Education
High School Diploma: , Expected in 06/2007
Burleson High School - Burleson, TX
GPA:

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Resume Overview

School Attended

  • Burleson High School

Job Titles Held:

  • Sales Assistant
  • Assistant Owner
  • Store Manager
  • Customer Service Representative

Degrees

  • High School Diploma

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