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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and a drive to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Customer Relations
  • Maintenance & Repair
  • Map reading and navigation skills
  • Order Picking and Processing
  • Logistics Knowledge
  • GPS and Route Planning
  • Vehicle inspections
  • Fluent in Spanish
  • Clean MVR
  • Food Running
  • Cash Handling
  • Cleaning
  • Food Safety
  • Staff Management
Work History
02/2021 to Current
Sales and Service Specialist Bridgestone Corporation Hackensack, NJ,
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Negotiated purchase prices and explained sales, warranty and optional products.
  • Maintained cleanliness, safety and efficiency of garage.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Inspected vehicles and evaluated condition of systems, equipment, lights and accessories.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Changed, rotated and balanced tires.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
  • Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
11/2019 to 02/2021
Delivery Driver/Dispatcher Bluegreen Resorts Port Saint Lucie, FL,
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day-day-day duties accurately and efficiently.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Resolved problems, improved operations and provided exceptional service.
05/2012 to 11/2019
Cook/Bartender/Server Four Points By Sheraton City, STATE,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Prepared beverages and filled food orders for customers.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Trained incoming staff on restaurant practices and procedures.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
09/2005 to 07/2012
Food and Beverage Manager Brunswick Zone City, STATE,
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Selected wine, beer and alcohol products based on customer feedback and local product availability.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Trained food and beverage service personnel, confirming staff ability to provide recommendations and answer questions.
  • Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
  • Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
  • Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
  • Developed waste-control policies to maintain profitable operations.
  • Performed various office duties, including coordinating employee schedules, payroll, new hire training and calling for equipment service repairs.
Education
Expected in 2004
High School Diploma:
Gladstone High School - Azusa, CA
GPA:

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Resume Overview

School Attended

  • Gladstone High School

Job Titles Held:

  • Sales and Service Specialist
  • Delivery Driver/Dispatcher
  • Cook/Bartender/Server
  • Food and Beverage Manager

Degrees

  • High School Diploma

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