Proactive, friendly customer specialist with wide-spread skill set.
Exceptional ability to connect with people and understand their wants, needs, and desires, and delivering impeccable service on every interaction.
Dedicated to meeting and exceeding expectations at every interaction.
Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
Pick up on new skills quickly and enjoy learning.
Skills
Account servicing
Customer Relations
MS Office
Verbal and written communication
Work History
Sales and Service Representative , 02/2020 to Current Teleperformance – Mantua, UT,
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Reconciled cash drawer and resolved discrepancies.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Audited fellow teller currency to contribute to dual-control procedures.
Accessed computerized financial information to answer questions related to specific accounts.
Counted and packaged currency and coins.
Provided customer records on demand, including account statements and copies of checks.
Assisted customers with compromised debit cards and issued new credentials.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Maintained teller drawer to perform bank transactions.
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Dog Trainer, 10/2015 to Current Petco – Bradenton, FL,
Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
Employed positive reinforcement with animals, including using "clicker-training" method, voice rewards and food rewards.
Evaluated animals to determine temperaments, abilities and aptitude for training.
Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
Cued or signaled animals during performances.
Collected information about individuals or clients using interviews, case histories, observational techniques, and other assessment methods.
Monitor clients' progress and adapt programs as needed.
Train other staff, volunteers, or student assistants, and supervise their work.
Work with clients to identify their goals and to find ways of reaching those goals.
Answer inquiries from the public concerning dog behavior.
Conduct training programs in order to develop and maintain desired animal behaviors for competition, entertainment, obedience, service work, therapy work, and general good behavior.
Oversee Canine Good Citizen and S.T.A.R. Puppy evaluations through the American Kennel Club.
Keep records of class attendance for dog and handler teams.
Explain and demonstrate exercises in a group class setting.
Attend functions and events to promote business, answer questions, and provide demonstrations.
Kennel Attendant, 02/2014 to 05/2014 City Of Redlands – Redlands, CA,
Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
Mixed and administered special food formulas to individual animals based on unique dietary needs.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Maintained clean and organized boarding areas to promote animal wellbeing.
Followed all pet care instructions, including dietary needs and medication regimens.
Provided top-notch customer service to every customer and exceptional care to all animals.
Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
Mix feed, additives, and medicines in prescribed portions.
Inoculate animals against various diseases such as rabies or distemper.
Collect body tissue, feces, blood, urine, or other bodily fluids for examination and analysis.
Retail Sales Associate, 10/2012 to 01/2013 Extra Space Storage – Millersville, PA,
Keep areas neat while working and return items to correct locations.
Supported efficient and timely replenishment of sales floor merchandise.
Inspected merchandise for quality and arranged proper display location on floor.
Provided exceptional services and pleasant shopping experiences to retail customers.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Provided excellent customer service to cultivate loyalty and satisfaction.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma: , Expected in 06/2011 James River High School - Buchanan, GPA:
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