Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary
  • Proactive, friendly customer specialist with wide-spread skill set.
  • Exceptional ability to connect with people and understand their wants, needs, and desires, and delivering impeccable service on every interaction.
  • Dedicated to meeting and exceeding expectations at every interaction.
  • Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.
  • Pick up on new skills quickly and enjoy learning.
  • Account servicing
  • Customer Relations
  • MS Office
  • Verbal and written communication

Work History
Sales and Service Representative , 02/2020 to Current
TeleperformanceMantua, UT,
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Reconciled cash drawer and resolved discrepancies.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Accessed computerized financial information to answer questions related to specific accounts.
  • Counted and packaged currency and coins.
  • Provided customer records on demand, including account statements and copies of checks.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Maintained teller drawer to perform bank transactions.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Dog Trainer, 10/2015 to Current
PetcoBradenton, FL,
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
  • Employed positive reinforcement with animals, including using "clicker-training" method, voice rewards and food rewards.
  • Evaluated animals to determine temperaments, abilities and aptitude for training.
  • Conferred with owners about methods for continuing training and reinforcing methods taught in classes.
  • Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
  • Cued or signaled animals during performances.
  • Collected information about individuals or clients using interviews, case histories, observational techniques, and other assessment methods.
  • Monitor clients' progress and adapt programs as needed.
  • Train other staff, volunteers, or student assistants, and supervise their work.
  • Work with clients to identify their goals and to find ways of reaching those goals.
  • Answer inquiries from the public concerning dog behavior.
  • Conduct training programs in order to develop and maintain desired animal behaviors for competition, entertainment, obedience, service work, therapy work, and general good behavior.
  • Oversee Canine Good Citizen and S.T.A.R. Puppy evaluations through the American Kennel Club.
  • Keep records of class attendance for dog and handler teams.
  • Explain and demonstrate exercises in a group class setting.
  • Attend functions and events to promote business, answer questions, and provide demonstrations.
Kennel Attendant, 02/2014 to 05/2014
City Of RedlandsRedlands, CA,
  • Protected animals from care errors by following strict safety procedures, including maintaining clear and secure tags.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Provided top-notch customer service to every customer and exceptional care to all animals.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Mix feed, additives, and medicines in prescribed portions.
  • Inoculate animals against various diseases such as rabies or distemper.
  • Collect body tissue, feces, blood, urine, or other bodily fluids for examination and analysis.
Retail Sales Associate, 10/2012 to 01/2013
Extra Space StorageMillersville, PA,
  • Keep areas neat while working and return items to correct locations.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Provided excellent customer service to cultivate loyalty and satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
High School Diploma: , Expected in 06/2011
James River High School - Buchanan,

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School Attended

  • James River High School

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  • Sales and Service Representative
  • Dog Trainer
  • Kennel Attendant
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  • High School Diploma

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