sales and service associate resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Upbeat, customer-focused Sales Associate with over 10 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
Energy and Physical Stamina
Merchandising and Display
Creative Problem Solving & Decision Making When Dealing With Customer Issues
Time management
Basic Math and Money Handling
Ability to Adapt & Prioritize Across Multiple Tasks and Unexpected Situations
Adaptable and Flexible
Merchandise Recommendations
Product Demonstrations
Retail Metrics and Goals
Building Customer Loyalty
Exceeding Customer Expectations
Merchandise Receiving and Handling
Inventory Management
Locating Merchandise
Store Policies and Procedures
Strong Communication and Interpersonal Skills
Excellent Written and Verbal Communication
Building Customer Relationships and Loyalty
Experience
Sales and Service Associate, 12/2021 - Current Ferguson – Ladson, SC,
sell products like , postage stamps and money orders.
Suggest packaging products that best suits the customers needs .
Answers questions regarding passport and other offered services .
possess excellent communication skills, customer service skills, and interpersonal skills.
verifying emails for postage and ensuring proper mailing conditions.
Works as a team .
Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Handled irate customers smoothly to achieve performance targets.
Kept thorough records of customer details and previous sales.
Used consultative sales techniques to overcome objectives during sales presentations.
Increased profits by upselling and cross-selling to existing customers.
Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
Restaurant Manager, 03/2016 - 03/2021 Proper Hospitality – Beverly Hills, CA,
Leading and managing employees
Recruiting and hiring staff
ensuring compliance with company standards in all areas of operation, including product preparation and delivery
Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team.
Maintains fast, accurate service, positive guest relations, and ensures
Ensures food quality and 100% customer satisfaction
Optimized profits by controlling food, beverage and labor costs.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Resolved and investigated complaints regarding service, food quality and accommodations.
Distributed food to service staff for prompt delivery to customers.
Oversaw food preparation, production and presentation according to quality standards.
Promoted safe working conditions by monitoring safety procedures and equipment.
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