Sales And Service Area Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Service-oriented Area Sales Manager with more than 17 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.

  • 2 Time Summit Winner for AT&T
  • Recognized for community engagement improving our centers engagement by 400% and raising over $27,000 for Employee Giving Campaign
  • Customer Service
  • Sales Projection
  • Interdepartmental Collaboration
  • Staff Training and Development
  • Relationship Building
  • Decision Making
  • Time Management
  • Problem Solving
  • Performance Evaluations
  • Detail-Oriented
  • Product and Service Promotion
  • Sales Program Coordination
  • Change Management
  • Data Analytics
  • Operations Management
Work History
10/2016 to Current
Sales and Service Area Manager Dairy Farmers Of America Grand Rapids, MI,
  • Build relationships with customers and community to establish long-term business growth.
  • Resolve problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborate with upper management to implement continuous improvements and exceed team goals.
  • Identify prospects' needs and develop appropriate responses along with suitable information on products and services.
  • Maintain up-to-date knowledge of competitor products and pricing in market served.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Organized promotional events and interacted with community to increase sales volume.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Monitor sales team performance, analyzed sales data and focus on data driven decision making.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Hired, supervised and coached Managers on sales strategies to optimize performance.
  • Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
06/2005 to 10/2016
Customer Service Manager Brenntag Youngwood, PA,
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Followed through with client requests to resolve problems.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
08/2003 to 06/2005
Customer Service Representative AT&T City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
Expected in 05/2020
BBA: Business Administration And Management
Liberty University - Lynchburg, VA

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Resume Overview

School Attended
  • Liberty University
Job Titles Held:
  • Sales and Service Area Manager
  • Customer Service Manager
  • Customer Service Representative
  • BBA

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