Customer service oriented individual with six years working in the senior living field. Three years of experience in Sales and Marketing with proven skills contributing to acheiving a 95% accupancy. Natural leader, problem solver and dependable employee.
Skills
Budgeting
Client communication
Marketing and advertising
PeopleSoft
Staff management
Vendor management
Guest assistance
Strong verbal communication
Crisis management
Communication skills
Planning and scheduling
Program leadership
Education
Benito Juarez Community AcademyChicago, IL, Expected in 06/2012 – –High School Diploma: - GPA:
Member of National Honors Society
Member of the French National Honor Society
Work History
Lennar Corp., - Sales and Marketing Coordinator Jacksonville, FL, 08/2017 - Current
Maintained and improved the occupancy level of the community in accordance with marketing and business plans. Utilized sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and achieve desired community occupancy goals
Assisted in the sales process by helping prospective residents, their family members, and advisors in the decision-making process by understanding their needs and educating them about how services and programs can meet their needs. Responds promptly to every telephone call or in-person inquiry from all referral sources, prospective residents, and families. Provides appropriate community and company information to anyone who inquires. Completed weekly follow-up calls, letters, and tours as defined by the community marketing plan and as directed by the SMD (Sales & Marketing Director)
Coordinated and completed all activities needed for the sale and converts deposits to move-ins, including visiting the prospect’s home, health care providers, or other locations and ensuring that the required forms are completed by the prospects physician and family prior to move in
Communicated daily with SMD and other key associates regarding the status of all prospective move-ins. Utilized the “Resident Move-In Status Log” to record pre-residency steps and to facilitate communication
Coordinated the move-in process for new residents in an efficient and welcoming manner. . Ensured paperwork completion, residence preparation, mover scheduling, community support and resident orientation
Provided administrative support for the Marketing Department
Represented the community and increased awareness through participation in outside events, professional groups, and community involvement.. Used relevant community knowledge and research to assist in planning, coordinating, and implementing monthly prospect and/or referral source activities and events as specified by the community marketing plan
Assisted SMD with execution of marketing plans to achieve community occupancy goals and prepared data for weekly and monthly reports. Provided sales performance information to SMD
Oversaw the Plumbing project throughout the community, switched from Galvanize pipe work to Cooper in seventy 95 resident apartments. Safely relocated 75 residents into temporary apartment. Worked with management team to ensure the project ran as smoothly as possible without any interruptions to the community, residents and staff
Kept projects on schedule by managing deadlines and adjusting workflows as needed
Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress
Tracked all hours and expenses to keep project on task and within budgetary parameters
Liaised between Msintenance facility and Housekeeping department, facilitating communications and keeping appropriate parties
Kimpton Hotels - Public Area Attendant Miami Beach, FL, 11/2013 - 04/2017
Responsible for the upkeep and cleanliness of all public areas in the community, including lobbies, halls, stairwells, activities rooms, dining rooms, elevators, etc. to present the community in a positive and impressive manner for residents and guests. Interacted with residents and guests in a friendly and courteous manner, providing assistance and directions, as requested
Cleaned public area floors to include sweeping, dusting, damp/wet mopping, stripping, waxing, buffing, disinfecting, etc. Properly sets up appropriate caution and safety signs to ensure safety of residents and visitors; removed signs as appropriate. Cleaned carpets including vacuuming, shampooing, deodorizing, and disinfecting
Removed dirt, dust, grease, film, etc., from surfaces using proper cleaning/disinfecting solutions. Handles hazardous cleaning supplies according to proper procedures and ensures accurate labeling
Cleaned public restrooms including washing, sanitizing, and/or polishing bathroom fixtures. Ensures water marks are removed from fixtures
Strived to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
Responded appropriately to resident emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assist with disaster management efforts and activities during evacuations (i.e. fires, hurricanes, etc.)
Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up
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