Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
To obtain a challenging, rewarding position working in an environment where I can use my creativity and experience to achieve personal as well as customer satisfaction. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Retail Sales Associate with more than [Number] years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Skills
Customer-oriented
Active listening skills
Retail sales
Upselling techniques
Stocking
Motivated team player
Personable
Merchandising
Computer literate
Work History
09/2012 to CurrentSales and Consignment AssociateNorth East Medical Service | San Leandro, CA,
Ability to price consigned items based on condition and current fashion trends allowing items to sell quickly.
Communication of contract details to new and existing customers.
Shared responsibility for store security.
As a cashier I was responsible for sales, reward points, store credit, calculation of markdowns and keeping customer accounts current.
Address customer questions and concerns via phone.
Worked with store management to create customer attracting displays.
Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Actively pursued personal learning and development opportunities.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Maintained established merchandising standards, including window, sales floor and promotional displays.
08/1986 to 04/1996Chiropractic AssistantHealthdrive Corporation | Holyoke, MA,
Excellent interpersonal skills utilized when greeting customers answering phone.
Appointments.
Payments for insurance claims.
Questions.
Copies and faxes and filing.
Dispensing vitamins and supliments.
Organization.
Explain Dr.
orders and instructions to patients.
Convey patient concerns to Dr.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Educated customers about the brand to incite excitement about the company’s mission and values.
Answered customer telephone calls promptly and in an appropriate manner.
09/1985 to 07/1986ReceptionistDollar Tree | Youngstown, OH,
Routed calls for a staff of 30 people.
Update information on policy holders.
Clerical work.
Direct Policy holder to appropriate agent or claims adjuster.
Customer interactions.
08/1978 to 08/1985Department ManagerDollar Tree | Garland, TX,
Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Trained [Number] new sales associates each quarter.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Educated customers about the brand to incite excitement about the company’s mission and values.
Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store’s positive culture.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Worked with the management team to implement the proper division of responsibilities.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Maintained established merchandising standards, including window, sales floor and promotional displays.
Current to CurrentDepartment ManagerJordan Marsh Department Store | City, STATE,
for Lancome and Borgese cosmetics.
Sales.
Counting inventory.
Receiving merchandise.
Sending back merchandise.
Responsible for merchandise display.
Mannequin display.
Security.
Markdowns for sales.
Weekly meetings with store manager.
Supervised staff.
Supervision of store closing.
Interaction with department buyers.
Organizing store stock.
Kept track of monthly sales.
Education
Expected in 1978High School Diploma | Naugatuck High School, Naugatuck, CTGPA:
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