Knowledgeable and dedicated customer service executive professional with over 15 years of experience in operations and cosmetic industries. Determined problem solver with a proven ability to manage multiple assignments. Seeking administration role in challenging environment which interpersonal strengths ,data management, and communications will be utilized.
Education
Southwest Community College Memphis,TN, Expected in 05/2024 – –Associate of Arts:Business Administration - GPA:
Fairley High SchoolMemphis, TNExpected in 2004 – –High School Diploma: - GPA:
Highlights
50 WPM Typing
Empathetic Customer Engagement
Organizational Skills
CRM
Data Entry
Creative Problem Solver
Interpersonal Skills
Passionate Seller
Strong Customer Engagement
Windows/Mac/Mac IOS software proficiency
Microsoft Office
Multitasking abilities
Relationship building and management
Strategic thinker
Professional telephone demeanor
Word processing/Data Acquisition
Military
Schedule Management
Maintains confidentiality
Technical Support
Experience
Freelance - Home Staging/Rental Property Manager City, STATE, 05/2019 - Current
Appointment Scheduling
Handles administrative ;Payment processing
Increased rental values implementing home staging services .
Outsources team for rental property management .
Remotely supervises team of 6 across east coast.
Utilized multiple computer operating systems and applications
Collects , arranges and input information into database systems
Boosts customer experiences by delivering superior customer service, issue resolution and merchandising
Handles all client communications to build professional and long-lasting business relationships
Designed and staged homes for optimum showings and photography.
Assisted clients with budget considerations and made recommendations for furniture, wall hangings and decor items
Participated in furniture selection and documentation of specifications
Stila Cosmetics - Sales and Artistry Executive City, STATE, 2018 - 2019
Capitalized on customer up-sell opportunities resulting in 15% increased revenues.
Liaised with customers, management and sales team using consultative approaches understand customer needs and recommend appropriate solutions.
Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
Developed new business by networking with prospects and valuable customers at Beauty and Fashion events.
Used consultative sales approach to understand and meet customer needs.
Upsold and closed customer sales by driving product benefits around client needs and increased revenue from 5% to 15% in under 5 months.
Responsible for recruiting, selecting, orienting, training, scheduling, and disciplining employees.
Partners with Management team to select top talent to elevate teams productivity.
Provides coaching methods to team of 20+ to ensure team delivers exceptional experience to clients through great service, targeted selling, and product application.
Tracked completion of education coursework to ensure most current product knowledge was delivered to each cast member.
Partnered with Salon Leaders to increase Specialty Department sales by 10%.
Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
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