(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Knowledgeable and dedicated customer service executive professional with over 15 years of experience in operations and cosmetic industries. Determined problem solver with a proven ability to manage multiple assignments. Seeking administration role in challenging environment which interpersonal strengths ,data management, and communications will be utilized.

Southwest Community College Memphis,TN, Expected in 05/2024 Associate of Arts : Business Administration - GPA :
Fairley High School Memphis, TN Expected in 2004 High School Diploma : - GPA :
  • 50 WPM Typing
  • Empathetic Customer Engagement
  • Organizational Skills
  • CRM
  • Data Entry
  • Creative Problem Solver
  • Interpersonal Skills
  • Passionate Seller
  • Strong Customer Engagement
  • Windows/Mac/Mac IOS software proficiency
  • Microsoft Office
  • Multitasking abilities
  • Relationship building and management
  • Strategic thinker
  • Professional telephone demeanor
  • Word processing/Data Acquisition
  • Military
  • Schedule Management
  • Maintains confidentiality
  • Technical Support
Freelance - Home Staging/Rental Property Manager
City, STATE, 05/2019 - Current
  • Appointment Scheduling
  • Handles administrative ;Payment processing
  • Increased rental values implementing home staging services .
  • Outsources team for rental property management .
  • Remotely supervises team of 6 across east coast.
  • Utilized multiple computer operating systems and applications
  • Collects , arranges and input information into database systems
  • Boosts customer experiences by delivering superior customer service, issue resolution and merchandising
  • Handles all client communications to build professional and long-lasting business relationships
  • Designed and staged homes for optimum showings and photography.
  • Assisted clients with budget considerations and made recommendations for furniture, wall hangings and decor items
  • Participated in furniture selection and documentation of specifications
Stila Cosmetics - Sales and Artistry Executive
City, STATE, 2018 - 2019
  • Capitalized on customer up-sell opportunities resulting in 15% increased revenues.
  • Liaised with customers, management and sales team using consultative approaches understand customer needs and recommend appropriate solutions.
  • Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
  • Developed new business by networking with prospects and valuable customers at Beauty and Fashion events.
  • Used consultative sales approach to understand and meet customer needs.
  • Upsold and closed customer sales by driving product benefits around client needs and increased revenue from 5% to 15% in under 5 months.
SEPHORA Inside JCPenney - Senior Education Consultant
City, STATE, 11/2016 - 05/2017
  • Responsible for recruiting, selecting, orienting, training, scheduling, and disciplining employees.
  • Partners with Management team to select top talent to elevate teams productivity.
  • Provides coaching methods to team of 20+ to ensure team delivers exceptional experience to clients through great service, targeted selling, and product application.
  • Tracked completion of education coursework to ensure most current product knowledge was delivered to each cast member.
  • Partnered with Salon Leaders to increase Specialty Department sales by 10%.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.

Military Spouse

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School Attended

  • Southwest Community College
  • Fairley High School

Job Titles Held:

  • Home Staging/Rental Property Manager
  • Sales and Artistry Executive
  • Senior Education Consultant


  • Associate of Arts
  • High School Diploma

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