Knowledgeable and dedicated customer service executive professional with over 15 years of experience in operations and cosmetic industries. Determined problem solver with a proven ability to manage multiple assignments. Seeking administration role in challenging environment which interpersonal strengths ,data management, and communications will be utilized.
- 50 WPM Typing
- Empathetic Customer Engagement
- Organizational Skills
- CRM
- Data Entry
- Creative Problem Solver
- Interpersonal Skills
- Passionate Seller
- Strong Customer Engagement
- Windows/Mac/Mac IOS software proficiency
- Microsoft Office
- Multitasking abilities
- Relationship building and management
- Strategic thinker
- Professional telephone demeanor
- Word processing/Data Acquisition
- Military
- Schedule Management
- Maintains confidentiality
- Technical Support
City, STATE, 05/2019 - Current
- Appointment Scheduling
- Handles administrative ;Payment processing
- Increased rental values implementing home staging services .
- Outsources team for rental property management .
- Remotely supervises team of 6 across east coast.
- Utilized multiple computer operating systems and applications
- Collects , arranges and input information into database systems
- Boosts customer experiences by delivering superior customer service, issue resolution and merchandising
- Handles all client communications to build professional and long-lasting business relationships
- Designed and staged homes for optimum showings and photography.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and decor items
- Participated in furniture selection and documentation of specifications
City, STATE, 2018 - 2019
- Capitalized on customer up-sell opportunities resulting in 15% increased revenues.
- Liaised with customers, management and sales team using consultative approaches understand customer needs and recommend appropriate solutions.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Developed new business by networking with prospects and valuable customers at Beauty and Fashion events.
- Used consultative sales approach to understand and meet customer needs.
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue from 5% to 15% in under 5 months.
City, STATE, 11/2016 - 05/2017
- Responsible for recruiting, selecting, orienting, training, scheduling, and disciplining employees.
- Partners with Management team to select top talent to elevate teams productivity.
- Provides coaching methods to team of 20+ to ensure team delivers exceptional experience to clients through great service, targeted selling, and product application.
- Tracked completion of education coursework to ensure most current product knowledge was delivered to each cast member.
- Partnered with Salon Leaders to increase Specialty Department sales by 10%.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Military Spouse
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School Attended
- Southwest Community College
- Fairley High School
Job Titles Held:
- Home Staging/Rental Property Manager
- Sales and Artistry Executive
- Senior Education Consultant
Degrees
- Associate of Arts
- High School Diploma
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