Highly enthusiastic customer service professional with eight years client interface experience. Enthusiastic customer service representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Markdown/promotional procedures
Store maintenance ability
Inventory control familiarity
Top sales performer
Customer service expert
Telecommunication skills
Adaptive team player
Visual merchandising proficiency
Opening/closing procedures
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Market Research
Interviewed clients via market research surveys to identify product issues and customer needs.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Sales Adviser , 06/2014 to Current Scheels Sports – Overland Park, KS,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Organized weekly sales reports for the sales department to track product success.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Worked as a team member performing cashier duties, product assistance and cleaning.
Assisted customers with store and product complaints.
Processed merchandise returns and exchanges.
Expressed appreciation and invited customers to return to the store.
Stocked and rotated inventory regularly.
Founder/Photographer, 08/2009 to Current Pgim Global Short Duration High Yield Fund, Inc. – MA, State,
Responsible for the hire of talent including, hair/make up artists, wardrobe stylists and models in the Greater Atlanta region
Responsible for direction and handling of the models, creating contractual agreements with the company
Created and edited finished photos and portfolios for all talent involved in events and photo shoots
Kept records of customer / client contact and interaction
Built a reputable relationship with other photographers and designers
Cross-trained and provided back-up for other customer service representatives when needed.
Event Coordinator, 2014 to 05/2014 Nickel Of Hope Foundation – City, STATE,
Plans and coordinates events related to the foundation as they show up on the calendar
Liaison between business owners and sponsors and charities contacting the association
Main contact for upcoming Females in Comedy Convention including flight/reservations for keynote comedians/ actors
Sends out weekly emails to sponsors and team members
Conducting and managing yearly celebrity basketball games, from players, entertainment and vendors
Brainchild for event fliers, posters and tickets for charity events Raised 2,000 + dollars for charity regarding the associations yearly events
Rallied sound engineers, coaches, mentors and teachers for the kids of the foundation.
Media Manager, 08/2011 to 08/2012 Ace Media Management – City, STATE,
Manager of a team of 20+ keeping files and records of each new hire, creating weekly report templates and executing issues and reports on a weekly basis
Responsible for time sheets and payroll for 10 of the employees employed
Manager of media outlets associated with the online web based company including; website maintenance, video recording, photography and HTML creation/ editing
Customer service agent; answering calls and placing orders for merchandise/trouble shooting
Responsible for a 10% sales increase for the year 2012 Liaison between UPS/USPS/FedEx on a day to day basis shipping material around the world
Main travel coordinator for models and employees, booking flights and hotel arrangements
Created and designed a new website for the company using Joomla program Became a specialist with Final Cut Pro, Photo Shop, Filezilla, Adobe Illustrator
Responsible for emailing customers who provided membership information Addressed 50+ website inquiries per day, converting 20+ into renewal customers.
Organized weekly sales reports for the sales department to track product success.
Trained 3 new employees quarterly.
Sales Associate/Merchandiser, 02/2011 to 10/2011 Urban Outfitters – City, STATE,
Regularly sought opportunities to up sell and add on additional merchandise
Recommended, selected and helped locate merchandise based on customer needs and desires
Stocked and rotated inventory regularly
Prevented store losses using awareness, attention to detail and integrity
Developed highly empathetic client relationships and earned reputation for exceeding sales goals
Cross-trained and provided back-up for other departments and associates when needed.
Office Assistant/Team Lead, 04/2007 to 10/2009 Informs Printing Company – City, STATE,
Managed quality communication, customer support and product representation for each client
Worked under strict deadlines and responded to service requests and emergency call-outs
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
Kept abreast of rapidly evolving technology.
Customer Service Rep /Editor, 09/2006 to 2009 Donnelly Communications – City, STATE,
Responsible for the incoming calls at a high volume call center with over 150 clients on a daily basis
Provided excellent customer service including data entry, with an average of 300+ logged calls a day
Editor for clients including Steak and Shake , California Pizza Kitchen and Checkers/Rally logging complaints and accolades
Responsible for the customer satisfaction coupons being sent out to customers/clients
Became a model employee by being the go to person when prospective clients came in to view the business
Used the internal system to create forms and data to be sent over to the managers and clients
Received a pay raise based on more product/client knowledge
Became a call editor within the first eight months of employment
Processed merchandise returns and exchanges Took special orders in person and over the phone to generate additional revenue/sales
Accurately logged all daily shipping and receiving orders.
Sales Associate/Juniors, 01/2007 to 02/2008 Macys – City, STATE,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
Prevented store losses using awareness, attention to detail and integrity
Earned Store Bucks each time a credit card application was signed and approved
Received Store Bucks by the end of each shift
Developed highly empathetic client relationships and earned reputation for exceeding sales goals
Worked as a team member performing cashier duties, product assistance and cleaning
Replenished merchandise shelves with items from the stockroom.
Educational Background
Bachelor of Arts: Mass Media Communications, Expected in Wilberforce University - Wilberforce, OH GPA: Mass Media Communications Student Government representative Assisted and studied under University Vice President Student Ambassador Scholarly Associations include NAACP, UNCF , Student Government Continuing education in September 2014
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