Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview

Highly enthusiastic customer service professional with eight years client interface experience. Enthusiastic customer service representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Markdown/promotional procedures
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Visual merchandising proficiency
  • Opening/closing procedures
Accomplishments

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Market Research

  • Interviewed clients via market research surveys to identify product issues and customer needs.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
Sales Adviser , 06/2014 to Current
Scheels SportsOverland Park, KS,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Organized weekly sales reports for the sales department to track product success.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Assisted customers with store and product complaints.
  • Processed merchandise returns and exchanges.
  • Expressed appreciation and invited customers to return to the store.
  • Stocked and rotated inventory regularly.
Founder/Photographer, 08/2009 to Current
Pgim Global Short Duration High Yield Fund, Inc.MA, State,
  • Responsible for the hire of talent including, hair/make up artists, wardrobe stylists and models in the Greater Atlanta region
  • Responsible for direction and handling of the models, creating contractual agreements with the company
  • Created and edited finished photos and portfolios for all talent involved in events and photo shoots
  • Kept records of customer / client contact and interaction
  • Built a reputable relationship with other photographers and designers
  • Cross-trained and provided back-up for other customer service representatives when needed.
Event Coordinator, 2014 to 05/2014
Nickel Of Hope FoundationCity, STATE,
  • Plans and coordinates events related to the foundation as they show up on the calendar
  • Liaison between business owners and sponsors and charities contacting the association
  • Main contact for upcoming Females in Comedy Convention including flight/reservations for keynote comedians/ actors
  • Sends out weekly emails to sponsors and team members
  • Conducting and managing yearly celebrity basketball games, from players, entertainment and vendors
  • Brainchild for event fliers, posters and tickets for charity events Raised 2,000 + dollars for charity regarding the associations yearly events
  • Rallied sound engineers, coaches, mentors and teachers for the kids of the foundation.
Media Manager, 08/2011 to 08/2012
Ace Media ManagementCity, STATE,
  • Manager of a team of 20+ keeping files and records of each new hire, creating weekly report templates and executing issues and reports on a weekly basis
  • Responsible for time sheets and payroll for 10 of the employees employed
  • Manager of media outlets associated with the online web based company including; website maintenance, video recording, photography and HTML creation/ editing
  • Customer service agent; answering calls and placing orders for merchandise/trouble shooting
  • Responsible for a 10% sales increase for the year 2012 Liaison between UPS/USPS/FedEx on a day to day basis shipping material around the world
  • Main travel coordinator for models and employees, booking flights and hotel arrangements
  • Created and designed a new website for the company using Joomla program Became a specialist with Final Cut Pro, Photo Shop, Filezilla, Adobe Illustrator
  • Responsible for emailing customers who provided membership information Addressed 50+ website inquiries per day, converting 20+ into renewal customers.
  • Organized weekly sales reports for the sales department to track product success.
  • Trained 3 new employees quarterly.
Sales Associate/Merchandiser, 02/2011 to 10/2011
Urban OutfittersCity, STATE,
  • Regularly sought opportunities to up sell and add on additional merchandise
  • Recommended, selected and helped locate merchandise based on customer needs and desires
  • Stocked and rotated inventory regularly
  • Prevented store losses using awareness, attention to detail and integrity
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals
  • Cross-trained and provided back-up for other departments and associates when needed.
Office Assistant/Team Lead, 04/2007 to 10/2009
Informs Printing CompanyCity, STATE,
  • Managed quality communication, customer support and product representation for each client
  • Worked under strict deadlines and responded to service requests and emergency call-outs
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
  • Kept abreast of rapidly evolving technology.
Customer Service Rep /Editor, 09/2006 to 2009
Donnelly CommunicationsCity, STATE,
  • Responsible for the incoming calls at a high volume call center with over 150 clients on a daily basis
  • Provided excellent customer service including data entry, with an average of 300+ logged calls a day
  • Editor for clients including Steak and Shake , California Pizza Kitchen and Checkers/Rally logging complaints and accolades
  • Responsible for the customer satisfaction coupons being sent out to customers/clients
  • Became a model employee by being the go to person when prospective clients came in to view the business
  • Used the internal system to create forms and data to be sent over to the managers and clients
  • Received a pay raise based on more product/client knowledge
  • Became a call editor within the first eight months of employment
  • Processed merchandise returns and exchanges Took special orders in person and over the phone to generate additional revenue/sales
  • Accurately logged all daily shipping and receiving orders.
Sales Associate/Juniors, 01/2007 to 02/2008
MacysCity, STATE,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Prevented store losses using awareness, attention to detail and integrity
  • Earned Store Bucks each time a credit card application was signed and approved
  • Received Store Bucks by the end of each shift
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Replenished merchandise shelves with items from the stockroom.
Educational Background
Bachelor of Arts: Mass Media Communications, Expected in
Wilberforce University - Wilberforce, OH
GPA:
Mass Media Communications Student Government representative Assisted and studied under University Vice President Student Ambassador Scholarly Associations include NAACP, UNCF , Student Government Continuing education in September 2014
Skills

Attention to detail, back-up, call center, cashier, credit, client, clients, customer satisfaction, excellent customer service, Customer service, customer support, data entry, direction, editing, Editor, Final Cut Pro, forms, Government, HTML, Adobe Illustrator, inventory, managing, payroll, photography, policies, posters, quality, receiving, recording, retail, sales, shipping, sound, phone, trouble shooting, video, view, website

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Resume Overview

School Attended

  • Wilberforce University

Job Titles Held:

  • Sales Adviser
  • Founder/Photographer
  • Event Coordinator
  • Media Manager
  • Sales Associate/Merchandiser
  • Office Assistant/Team Lead
  • Customer Service Rep /Editor
  • Sales Associate/Juniors

Degrees

  • Bachelor of Arts

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