10/2014
to
Current
Sales Administrative Assistant / Delphi Key Operator
Four Seasons Resort Jackson Hole －
Jackson ,
WY
Assistant to the DOM, (4) Group Sales Managers, Corporate Sales Manager, and PR Manager. Developed new proposals and collateral for our Sales team. Created Crystal reports and spreadsheets to serve as tools for the Sales and Catering Managers. Corresponded with clients by taking sales lead calls, sending deposit invoices, and sending countersigned contracts. Prepared accounting and financial documents for our clients, Strategic, and for FS Corporate. Assisted in PR efforts and responsibilities while PR Manager was on maternity leave.
06/2013
to
10/2014
Resort Assistant Manager
Four Seasons Resort Jackson Hole －
Jackson,
WY
Managed front desk staff and was responsible for administrative duties including scheduling, payroll, inventory, and budgeting. Resolved guest complaints in a professional and calm manner. Trained new front desk agents of our operations and of our Five-Star, Five-Diamond service level standards. Successfully lead the Upsell Program and reached 161% above goal in upsells during my tenure as a RAM. Fostered strong working relationships with all hotel departments. Improved Medallia scores by creating personal relationships and memorable experiences for our guests and was mentioned numerous times in guest comment cards and Medallia surveys.
06/2012
to
06/2013
Front Desk Supervisor
Four Seasons Resort Jackson Hole －
Teton Village,
WY
Performed managerial duties as the Overnight Relief Manager twice a week. Completed the night audit and prepared presentations for the following day. Trained all new Front Desk Agents as the Designated Trainer. Successfully created new reservations by taking reservation calls while adhering to all Four Seasons standards. Checked-in, checked-out, and prepared folios for guests.
