Personable and professional leader experienced in working under pressure while maintaining a positive and cooperative attitude. Highly skilled in resolving guest complaints in a professional and calm manner and creating memorable experiences for our high expectations guests.
MS Office proficient
Delphi, Crystal Reports, and Opera PMS proficient
Exceptional communication skills
Superior organization skills
Dependable and reliable
Works well under pressure
Team player and a leader
Lead the Front Desk in upsells and helped the team achieve 161% above goal during tenure as a Resort Assistant Manager
Employee of the Month nominee, (March, 2015)
Employee of the Month nominee, (February, 2012)
10/2014 to Current
Sales Administrative Assistant / Delphi Key OperatorFour Seasons Resort Jackson Hole － Jackson , WYAssistant to the DOM, (4) Group Sales Managers, Corporate Sales Manager, and PR Manager. Developed new proposals and collateral for our Sales team. Created Crystal reports and spreadsheets to serve as tools for the Sales and Catering Managers. Corresponded with clients by taking sales lead calls, sending deposit invoices, and sending countersigned contracts. Prepared accounting and financial documents for our clients, Strategic, and for FS Corporate. Assisted in PR efforts and responsibilities while PR Manager was on maternity leave.
06/2013 to 10/2014
Resort Assistant ManagerFour Seasons Resort Jackson Hole － Jackson, WYManaged front desk staff and was responsible for administrative duties including scheduling, payroll, inventory, and budgeting. Resolved guest complaints in a professional and calm manner. Trained new front desk agents of our operations and of our Five-Star, Five-Diamond service level standards. Successfully lead the Upsell Program and reached 161% above goal in upsells during my tenure as a RAM. Fostered strong working relationships with all hotel departments. Improved Medallia scores by creating personal relationships and memorable experiences for our guests and was mentioned numerous times in guest comment cards and Medallia surveys.
06/2012 to 06/2013
Front Desk SupervisorFour Seasons Resort Jackson Hole － Teton Village, WYPerformed managerial duties as the Overnight Relief Manager twice a week. Completed the night audit and prepared presentations for the following day. Trained all new Front Desk Agents as the Designated Trainer. Successfully created new reservations by taking reservation calls while adhering to all Four Seasons standards. Checked-in, checked-out, and prepared folios for guests.
Bachelor of Science: Hospitality and Tourism ManagementPurdue University － West Lafayette , IN, USA
Minor in Finance
Coursework in Marketing and Advertising, Hospitality & Tourism Sales, Lodging Management, Financial Management in the Hospitality Industry, Feasibility Studies, and Business Development