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sales administrative assistant resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies. Versatile [Job Title] offering [Number] years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for [Number]-member staff. Systematic Administrative Assistant with over [Number] years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Polished [Job Title] with [Number] years of experience assisting with coordination and implementation of [Type] program. Committed to tracking program information, creating [Type] reports and [Task]. Flexible collaborator when shifting between helping different colleagues with [Task] and [Task]. Organized [Job Title] with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Well-educated in [Software] and [Software]. Resourceful and experienced [Job Title] offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Outgoing [Job Title] with [Number] years of experience in administrative support. Expert in [Software] with excellent [Skill] skills and typing abilities. Forward thinking and successful at managing large office organization while streamlining documentation procedures. Detailed [Job Title] with advanced skills in records management. Handles incoming records, file transfers and destruction orders. Analytical and critical thinker with excellent judgment and expertise in [Software]. Attentive and personable [Job Title] bringing [Number] years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers. Accomplished [Job Title] with experience addressing various business office needs, including file and document management, inventory allocation and technical training. Proficient in maintaining stringent financial controls and timelines. Diplomatic and professional when communicating with stellar time management and multitasking expertise. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [Number] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Scheduling and calendar management
  • Filing and data archiving
  • Travel planning
  • Program files maintenance
  • Presentation design
  • Spreadsheet management
  • Office administration
  • Database administration
  • Executive presentations
  • Business administration
Work History
Sales Administrative Assistant, 03/1997 to 04/2020
Granite Telecommunications LlcChicago, IL,
  • Entered document data into Salesforce.com data management system and updated customer contacts, sales and marketing data information to keep records current.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Produced highly accurate internal and external letters and memoranda.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders, including internal and external clients.
  • Implemented new Microsoft Word software to take meeting minutes and messages, transcribe notes from Vice President and digitize over email records.
  • Offered office-wide Microsoft Office 365 software support and training, including troubleshooting issues and optimizing usage.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Designed insightful and attractive proposal and RFP presentations.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
  • Recorded expenses and maintained accounting records in Oracle.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Handled all domestic and international travel arrangements and reservations, cutting company's travel expenses by 30%.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Used Microsoft Office to prepare various correspondence, reports and other written material.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Drafted agendas, recorded minutes and created Microsoft Word documents for Sales and Marketing meetings.
  • Updated tracking spreadsheets with latest Microsoft Excel and Budgets information.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Received and routed business correspondence to correct departments and staff members.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Answered, responded to and transferred over all daily phone calls on multi-line phone system.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Improved customer service rating by [Number]% by training [Number] new employees on proper phone handling techniques.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Surpassed team goals by partnering with Executive Assistant and Sales and Marketing Staff to implement best practices and protocols.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Effectively supported Monthly Sales meetings, taking in-depth notes and disseminating minutes to all attendees.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
Administrative Assistant Associate, 04/1980 to 03/1998
University Of MichiganAnn Arbor, MI,
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Created PowerPoint presentations for business development purposes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Scheduled office meetings and client appointments for team of 10 professional Sales and Engineering Representatives in Motion Picture, Profession Photography and Government Marketing Departments.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Generated reports and typed letters in [Software] and prepared presentations in [Software] for maximum impact and results.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Managed [Software] databases converting complex data into easy-to-interpret data.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Processed invoices and expenses using [Software] to facilitate on-time payment.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Executed record filing system to improve document organization and management.
  • Monitored [Job title]'s work calendar and scheduled appointments, meetings and travel.
Secretary to the LA County Commission on Youth, 03/1977 to 01/1980
Los Angeles County Community DevelopmentCity, STATE,
  • Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Implemented new [Type] software to take meeting minutes and messages, transcribe notes from [Job title] and digitize over [Number] [Type] records.
  • Developed new filing and organizational practices, saving company $[Amount] per [Timeframe] in labor expenses.
  • Used [Software] to prepare various correspondence, reports and other written material.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Managed [Number] calendars to strategically coordinate meetings, appointments and events.
  • Answered multi-line phone system by [Number] ring and transferred callers to appropriate department or staff member.
Education
Associate of Arts: Administrative Assistance And Secretarial Science, Expected in to East Los Angeles College - Monterey Park, CA
GPA:
Certifications
  • Certified Tourism Ambassador, Anaheim Convention and Visitors Bureau - 1990 to 2020
,
Additional Information

Proficient in Microsoft Office 365, Word, Excel, PowerPoint, Adobe Acrobat, Teams, Salesforce, Oracle, Lightening

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Resume Overview

School Attended

  • East Los Angeles College

Job Titles Held:

  • Sales Administrative Assistant
  • Administrative Assistant Associate
  • Secretary to the LA County Commission on Youth

Degrees

  • Associate of Arts

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