Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for [Industry] professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Poised [Job Title] with [Number] years of experience in [Type] office setting. Strong background in professional business writing, bookkeeping and schedule management. Enhanced company atmosphere by addressing all employees and visitors courteously.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Experienced Administrative professional skilled in handling correspondence, filing, and other clerical needs for busy teams. Knowledgeable about financial controls, business practices and industry standards. Bringing superior communication and time management abilities.

High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Skilled in managing client relations, liaising with internal stakeholders and managing vendor relationships.

Highly efficient Administrative professional exercising advanced competencies in mathematics and finance-related initiatives, including budget creation and payroll processing. Adept at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections.

Responsible and energetic [Job Title] offering [Number] years of experience in [Type] office environments. Proficient multi-tasker with ability to manage [Number]-line phone system, records maintenance and high-volume business inquiries.

Personable [Job Title] employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in [Software] with expertise in resource allocation and schedule management.

Dedicated and driven Senior Administrative Assistant bringing top strengths in balancing multiple responsibilities, communication and organizing workflows gained during [Number]+ years in field. Adept at producing reports and letters, routing packages and updating tracking documents. Customer-focused and results-oriented.

Responsible Program Support Assistant prepared to take next step with new [Industry] team in [Location] or surrounding area. Fluent in [Language] and [Language]. Skilled in driving smooth office procedures and maintaining strong client and supplier relationships. Detail-oriented and customer-focused with excellent computer competencies.

Methodical Administrative professional with expertise in records management. Able to catalog and upload incoming documents, coordinate file movements and process destruction requests. Solid critical-thinking, multitasking and problem-solving skills with advanced abilities in [Software].

Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Well-versed in [Software] and experienced delivering high level of support.

  • Routing correspondence
  • Strong interpersonal skills
  • Meticulous attention to detail
  • Information compiling
  • Strong problem solver
  • Data organization
  • Office equipment maintenance
  • Records management systems
  • Social media management
  • Accounting skills
  • Database entry
  • Improving procedures
  • Microsoft
  • Managing office supplies
  • Multitasking and prioritization
  • Data entry
  • Data entry documentation
  • Databases
  • CMS platforms
  • Web content management
  • Landing page development
  • Document management
  • Operational support
  • Data collection and analysis
  • Program implementation
  • Windows operating systems
  • Vendor contracts and relationships
  • Technical help desk experience
  • Technical support
  • Customer needs assessment
  • Issue resolution
  • Data entry experience
  • Problem-solving
  • User technical support
  • File/records maintenance
  • Transcribing correspondence
Sales Administrative Assistant, 06/2002 to Current
HyattSaint Petersburg, FL,
  • Interfaced with various departments, including Order Processing and Inventory Control and communicated effectively using active listening, open-ended questioning and appropriate response skills.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Maintained files and records for 250 clients and observed all safety protocols to prevent breaches and misuse of data.
  • Distributed company correspondence, including memos and updates to apprise departments and representatives of company objectives and developments.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Supported clerical needs, including taking messages, scanning documents and routing business correspondence.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Set up and activated customer accounts to alleviate burden on [Job title].
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Oversaw warranty counseling process to manage expense controls.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Maximized customer satisfaction by handling more than [Number] customer email and telephone interactions each day.
  • Worked with external [Type] representatives to address customer needs.
  • Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Prepared, completed and processed customer account forms and database changes.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Managed customer digital marketing strategies to meet client goals and objectives.
  • Served as main point of contact for clients, answering questions and responding to messages.
  • Monitored multiple databases to keep track of all company inventory.
  • Delivered end-user training allowing staff to make easy updates and maintenance to website without developer assistance.
Order Processor, 06/1984 to 08/1999
General Nutrition CentersAndrews, MD,
  • Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Updated departmental standard operating procedures and database to accurately reflect current practices.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Identified system and account issues to quickly and accurately resolve.
  • Provided order tracking information and resolved issues when needed.
  • Received, reviewed and entered customer orders timely.
  • Processed and documented transactions in company database.
  • Verified accuracy of information and executed clarification of orders.
  • Verified client information and validated data before creating shipping paperwork and internal documents.
  • Obtained customer information from phone calls and email communication and entered in system to update internal records.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
Bookkeeper, 01/1981 to 06/1984
EisneramperIselin, NJ,
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Coded invoices and other records to maintain organized and accurate records.
  • Calculated and verified all figures, caluclulations and documents.
  • Assembled [Type] and [Type] reports to show [Type] information.
  • Processed payroll, electronic deposits and employee pay adjustments.
  • Reconciled monthly checks for accurate bank statement distribution.
  • Collaborated with senior staff to produce accurate, current and timely financial reports and supporting documentation.
  • Offered results-driven accounting assistance to company departments with knowledgeable payroll, AP, AR and expense tracking support.
  • Kept records current and accurate with efficient reconciliations and variance resolution.
  • Coordinated timely payments from vendors, clients and accountholders.
  • Compiled and archived signed sales agreements, client cost confirmations, invoicing and cash receipts.
  • Prepared bank statements, deposits and other [Type] forms with accuracy and speed.
  • Monitored accounts payable and receivable statuses and delegated related tasks.
  • Processed all payroll entries and reports for [Number] employees.
  • Prepared weekly payroll for more than [Number] salaried and hourly employees.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Organized invoice and cash receipts, sales agreements and client cost confirmations.
  • Performed diverse data entry of relevant information such as customer sales and company expenses.
  • Ran daily [Type] and [Type] reports to check data and address variances.
  • Reconciled all expenses and accounts, including company credit cards and expense accounts.
Education and Training
High School Diploma: , Expected in 05/1982
Terry Parker High School - Jacksonville, FL
  • Improved office productivity [Number]% by devising numerous process improvements.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Oversaw intense data-entry activities daily to update and maintain large company database, including [Number] client accounts.
  • Reporting - Maintained status reports to provide management with updated information for client projects.
  • Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
  • Data Organization - Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
  • Reduced company [type] monthly expenses by $[Amount] per month.
  • Contributed to the successful transfer of [Number] [Data type] into new CRM program from hard copy.
  • Process Improvement - Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

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School Attended

  • Terry Parker High School

Job Titles Held:

  • Sales Administrative Assistant
  • Order Processor
  • Bookkeeper


  • High School Diploma

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