A highly motivated and experienced working professional, I am currently looking to resume my career progress after an extended hiatus outside of the field obtaining my masters degree in forensic psychology. Having excellent communication skills, I can effectively work with a wide range of people to achieve a certain objective on time and with excellence. Before the pandemic, I worked as a Behavior Support Specialist at a live-in facility for teenage boys struggling with behavioral and mental health issues; I am eager and committed to returning to the field and starting my professional career while building my skills and experiences.
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• Verified and Indexed exceptions from the Advanced Capture OCR Process.
• Validated and resolved exceptions and escalated unresolved exceptions in the OnBase Workflow Module.
• Utilized state websites, client provided websites, and internal applications to locate Social Security Numbers for reprocessing.
• Created tickets for Advanced Capture template changes based on Exceptions.
• Escalated human errors on documents for resolution.
• Supervised children ages 10-21 with severe behavioral and mental health issues as well as chemical dependency clients.
• Helped provide a safe environment for residents that included structured daily schedules.
• Assisted residents in coping strategies and regulations of emotions and behavior.
• Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
• Encouraged patients to discuss experiences in group and individual settings.
• Went through various trainings such as Self-Harm Suicide Intervention Protocol and Right Response Training; a proactive and holistic approach to intervention focusing on prevention, de-escalation, post-intervention, and physical safety.
• Maintained up to date certifications in First Aid/AED/CPR as well as a State Food Handler’s Permit.
• Supported a community of up to 40 residents.
• Went through various trainings such as QPR, Title IX, Campus Security Authority, and Crisis Management.
• Part of an on-call response team, assisting EWU and Cheney police officers to enforce policy, handle crisis management, and advocate for students of concern.
• Responsible for initial response in situations involving mental health issues such as depression and suicidal thoughts/attempts, sexual assault or other various Title IX situations, as well as alcohol/drug abuse.
• Collaborated with a resident staff team to put on eight programs each quarter focusing on diversity and inclusion for students of a diverse background including but not limited to international exchange students, Black/African American, LGBTQ+, as well as personal development, academics, and community engagement.
• Orchestrated allyship, diversity, alcohol/drug abuse, and sexual assault prevention trainings with our on-campus community resources such as our LGBTQ+ center and our Office of Diversity and Inclusion.
• Performed administrative tasks such as checking out/logging packages, writing incident reports, and assisting residents locked out of their rooms.
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